ComplaintsforPhoenix Truxx

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased a 2014 Ford F-550 truck from Phoenix Trucks in 2021. After having possession of the truck for 6 months and having put no more than 300 miles or so on it, the truck died. Phoenix Trucks offered me no assistance at all. I was told that to repair the truck it would cost over 18,000.00 dollars. I told them to take the truck back, which they did. I paid at least 7500.00 down and made 6 payments of 885.00 to their financing company. To this day, the truck is back on their lot for sale. I realize that I will never get the money back that I spent on it. But the bank still has a 24,000.00 lien on me, and this is greatly affecting my credit, as it is considered a repossession.

  Business response

  05/24/2023

  Unfortunately, the only part of this customers statement which is true is the very first sentence, “I purchased a 2014 Ford F-550 from Phoenix Truxx in 2021”.  Here is what actually happened:
  In February 2021 this customer brought a truck from us.  In early 2022, after he had this truck for a year, he called and said he was having trouble with this truck and received an outrageous estimate from a close, personal friend who owns a Ford Dealership, but flat out refused our help.  He said he would rather have his friend take care of it who was closer to where he lived. 
  Then in April 2022, this truck was REPOSSESED BY THE BANK for non-payment and offered for auction on May 6, 2022, at which time we REPURCHASED IT FROM THE BANK.  This is why it was back on our lot. 

  Customer response

  05/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The time frames and dates in the response from phoenix are completely erroneous.

  I entered into an agreement with Phoenix Trucks to purchase said vehicle after I was approved on September 15,2020.

  My first payment was for 500.00 on September 18. I made payments up to February 5, 2021, which was when i paid the balance of the 7500.00 and went down to their dealership and took the truck home. On June 21, 2021 the truck broke down. For the safety of my crew, I had the truck towed to nearby qualified diesel mechanic, who informed me that the diesel engine had no compression in 3 cylinders, estimated cost of repair would be over $18,000.00.

  I entered into an agreement to buy this truck in good faith and that it was in good working condition, Phoenix Trucks offered me no assistance at all.

  I am already out of the down payment i gave Phoenix Trucks along with the payments i made to Automotive Credit Corporation.

  I feel it is ridiculous that I am still responsible for the 24,000.00 lien that stands on my name and corporation.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

    i actually picked up the truck  to purchase the truck.  

  
  
  
  Regards,
  ***** ******** 

  Business response

  05/25/2023

  Your truck was repossessed by the bank due to non-payment. 

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  MY NOT -FOR- PROFIT FOUNDATION PURCHASED TWO DUMP TRUCK FOR ********** FROM PHOENIX TRUXX ON OCTOBER 1 2021 TRHE ISSUE A RISED WHEN PHOENIX TRUCKS WHEN I BROUGHT ONE OF THE TRUCKS BACK BECAUSE IT WAS THE WRONG TYPE OF TRUCK MY ORGANIZATED NEED TO PROVIDE JOBS FOR MY YOUNG ADULTS PROGRAM DRIVE FOR SUCCESS BEFORE I BROUGHT THE VEHCILE BACK I AND SALESPERSON ************************* AND MYSELF AGREED ON A DIFFRENT TRUCK THAT WAS THE RIGHT ONE UPON RETURNING THE NEVER USED COMMERICAL TRUCK *************************** TOLD ME THE NEW TRUCK WILL BE AVALIBALE FOR PICK UP IN ONE THEY HAVE NOT RELEASE THE ***** OR REGISTRATION TO MY F***T VEHCILE THAT WAS PAID IN FULL THEY TAX ME OVER ****** DOLLARS WHEN I PROVIDED ALL MY ORGANIZATION PUBLIC CHARITY PAPERWORK INCLUDING MY *** DETERMINATION EXEMPT 501(C)(3) LETTER AND ALSO PROVIDED THEM WITH A RELIGOUS EXEMPTON CERTIFICATION FROM THE *** AND ST5 CERTIFICATE FROM ITS PARENT COMPANY TWO WEEKS LATER I CALLED PHOENIX TRUCKS TO SEE IF MY ***** REGISTRATION AND TRUCK WAS READY FOR PICKUP SELLS AGENT ************************* INFORMED ME THE VEHCILE THAT WE AGREED UPON WAS SOLD TO SOMEONE ELSES THIS RAISED A FLAG HOW CAN A VEHCILE BE SOLD WHEN ITS PAID FOR THE DATE IS NOW FEBUARY 22 2022 AND NEITHER MY SECOND VECHILE MY CASHIER CHECK FOR 48,000,00 HAS BEEN RETURNED TO ME NOR HAVE I RECIEVED THE ***** FOR MY F***T VEHCILE WHEN I ASKED FOR MY TRUCK AND MY PAPERWORK THEY TOLD ME TO CONTACT MY LAWER IF I WANT ANYTHING TO BE DONE ABOUT THIS MATTER PHOENIX TRUXX IM FILING THIS COMPLAINT TO DOCUMENT THE UNPROFESSIONAL AND LAWFULL BUSINESS TACTICS DONE BY PHOENIX TRUXX THEY CURRENTLY HAVE MY ORGANIZATIONS MONEY ILLEGALLY IN THERE ACCOUNT OPEN HEARTS AND SPIRITUAL MIND FOUNDATION ORGANIZATION PLANS TO PLACE A COMMERICAL LIEN ON PHOENIX TRUXX FOR INTELLECTUAL PROPERTY MONITARY PRINCIPLE DIVIDENS AND INTEREST HELD IN THERE PHEONIX TRUXX HOLDING COMPANY AND BANK ACCOUNT

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to the business located at **********************************************************.************ Selected two box truck (just box on the back of truck). The business only accepts cash.Paid for two 1) 14 feet 2) 16 feet and price $2000 and a $250 delivery fee. In Person with a *******.Have purchased before. The number is out of service and there is no way to contact.Sadly not sure what is going on.

  Business response

  01/25/2022

  We were having internt issues in early January which meant our phones were down on and off for about 45 minutes at a time.  These problems have been fixed, so please feel free to contact us at ************.  You mentioned dealing with ******* so you can always email her at *****************************************.  We look forward to helping you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩