ComplaintsforLong's Air Conditioning & Heating
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Constant failure of air conditioning system, over 16 service calls for leaking refrigerant....Currently waiting over 2 months for replacement of kitchen module which is leaking and reported by Technicial Support on 7/19/22,Business response
10/13/2022
To Whom it may concern:
The customer ******************* had two ductless split Fujitsu brand ac systems installed by Long's 8/2017. During the last 5 years unfortunately there have been various refrigerant leaks due to equipment defects. Repairs were performed. The latest defect is with the Kitchen location air handler. The coil has a refrigerant leak. The part itself is still under the manufacturers part warranty. Unfortunately labor and refrigerant costs are not covered by *******'s product warranty. We quoted the customer portion of the air handler replacement to be $1497.02. The last discussion with ******************* was he did not want to be charged the repair labor to replace the component.
Long's warranties our installations for a period of 2 years from the time of installation. Repairs performed during the 2 years were all done without charge to the customer. We do understand *********************** displeasure with the numerous repairs over the past 5 years. Unfortunately he is well beyond the Long's labor warranty.We are not the manufacturer of the equipment and the real issue lies with them(Fujitsu).
We(Longs's) are happy to order the failed component and perform the replacement. ******************* has a service agreement with us that will offer a 10% discount on the refrigerant and labor expense.
Respectfully submitted
*******************
Owner Long's AC and Heating
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Contact Information
583 Fischer Blvd
Toms River, NJ 08753-6276
Business hours
Today,8:00 AM - 12:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | 8:00 AM - 12:00 PM |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.