ComplaintsforSpartan Pools And Spas, Inc.
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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed a contract with Spartan Pools in 2020. Since that time there have been innumerable grievances between myself and the contractor, HOWEVER:It is now OVER TWO YEARS, the contract is NOT YET COMPLETED. I have paid him in excess of 100k.4 DAYS Ago, I was served with a change order for almost 1K for additional work that WAS NEVER AGREED ON.I called the contractor, angry for sure telling him i had no interest in his change order, and simply wanted to receive all products and services contained in my contract and be FINISHED.I HAVE NOT HEARD FROM THE CONTRACTOR IN 1 WEEK. HE HAS STOPPED RESPONDING. I have reached out via phone, text, and email. I am asking for only completion of my contract as ordered. no change orders. Unfinished are the following: open permits gas, electric, construction with township. still have filter system that is leaking onto wood shed housing. Heater is not on. Spa is not on. no instructions or promised equipment has been provided. there is supposed to be formal education about the pool care.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.