We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          NJR Home Services has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNJR Home Services

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            1415 Wyckoff Rd

            Wall Township, NJ 07727-3940

            Visit Website
            Email this Business
            (877) 466-3657

            Customer Reviews

            4.44/5

            Average of 98 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/26/2021

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1415 Wyckoff Rd, Wall Township, NJ 07727-3940
            Email this Business
            BBB File Opened:
            11/9/2004
            Years in Business:
            24
            Business Started:
            1/1/2000
            Business Incorporated:
            8/27/1998
            Accredited Since:
            10/26/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 13VH00361500 for this business, issued by NJ Division of Consumer Affairs

            These agencies may include:

            NJ Division of Consumer Affairs

            124 Halsey Street, 7th Floor, PO Box 45027

            Newark NJ 07102

            (973) 504-6200

            https://newjersey.mylicense.com/verification/

            BBB records show a license number of 34EB01231200 for this business, issued by Board of Examiners of Electrical Contractors

            These agencies may include:

            Board of Examiners of Electrical Contractors

            PO Box 45006

            Newark NJ 07101

            (973) 504-6410

            https://www.njconsumeraffairs.gov/elec/Pages/default.aspx

            BBB records show a license number of 19HC00366400 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            These agencies may include:

            State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            PO Box 47031

            Newark NJ 07101

            (973) 504-6250

            https://www.njconsumeraffairs.gov/hvacr

            BBB records show a license number of 36BI00969200 for this business, issued by State Board of Examiners of Master Plumbers

            These agencies may include:

            State Board of Examiners of Master Plumbers

            PO Box 45008

            Newark NJ 07101

            (973) 504-6420

            https://www.nj.gov/lps/ca/nonmedical/plumbers.htm

            BBB records show a license number of 34EI01231200 for this business, issued by Board of Examiners of Electrical Contractors

            These agencies may include:

            Board of Examiners of Electrical Contractors

            PO Box 45006

            Newark NJ 07101

            (973) 504-6410

            https://www.njconsumeraffairs.gov/elec/Pages/default.aspx

            Type of Entity:
            Corporation
            Business Management
            • Mr. Frank Casey, Manager of Operations
            • Mr. Thomas Massaro, President
            • Mr. Hiram Galloza, Manager of Operations
            Contact Information

            Principal

            • Mr. Thomas Massaro, President

            Customer Contact

            • Mr. Thomas Massaro, President
            • Mr. Hiram Galloza, Manager of Operations
            Additional Contact Information

            Fax Numbers

            • (732) 938-3010
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Water heater replacement has been performed by ***. Throughout the process the company has lied about its policies and services. The current issue is that the water heater requires inspection by the township according to the service agent. They were supposed to send this info within 4-6 weeks. I waited 8 weeks, and since then have called 4 times trying to get this issue resolved. I currently have an uninspected water heater. I have no idea if it was installed properly, if it is safe to be in my home, if the township is going to fine me for this or if my home owners insurance will be valid in the face of an incident. The company refuses to do anything but send emails to departments who ignore them. They are now claiming to have mailed the info in July, but not only did I not get anything by mail, no employee had any record of these being mailed the previous 3 times I called.
            Read More
            Read 25 More Complaints

            Customer Reviews

            98 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin S

            08/08/2024

            My wife and I have been under yearly service contracts with NJR going on 9 years. It covers our hvac and hot water heater. The contract includes a yearly inspection for the A/C system and another yearly inspection for the heating system. Over the years we have tried to schedule an appointment only to be told they are not scheduling appointments and there is no set date on when you can call for an appointment. Today a representatives gave an approximate date when to call back. There have been times in the past I have called back and have been told the calendar is full and they are not scheduling anymore appointments. The company needs to do a better job.

            NJR Home Services Response

            08/13/2024

            *****, thank you for your feedback. We strive for prompt, professional service and are sorry to hear we did not meet your expectations. Wed like to speak with you about the matter, please email us at *********************************** with the name and address on your account and a daytime phone number so we can contact you.
            Read 97 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.