ComplaintsforNovartis Consumer Health Inc. (OTC)
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cannot get through to renew medication. Hours of wait time My last rx for cosentyx was never filled and I am forced to go without it this monthInitial Complaint
09/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
8/24/22 I saw on the internet the ****************************************** recalled dozen of lots of Xiidra 5% for failing to meet impurities/degradation specifications. Unfortunately I was not advise by my doctor or pharmacy of the recall. I checked the lot numbers on the Xiidra Eye drops I had in my personal medicine cabinet and found that I have 9 cartons of Xiidra eye drops that have been recalled. I called Novartis at ************, asking how to replace the Xiidra Eye Drops, they told me to call ******** at **************. Sedgwick couldnt help me either, told me to email ************************************* which I did, after many *************** phone calls I am still no where, I still have the ****** recalled eye drops that I am afraid to use, my eyes.I purchased all Xiidra eye drops at the *** retail pharmacy ************** located at ******************************************************************* and all Xiidra eye drops are still in their original cartons, with the pharmacy labeling attached to each carton. The lot #s of the 9 recalled cartons of 60 each, Xiidra eye drops I am currently holding are NDC-************ 19E86 - 2 cartons of 60 each NDC-************ 19P59 - 1 carton of 60 NDC-************ 20AA2 - 2 cartons of 60 each NDC-************ 20A64 - 3 cartons of 60 each NDC-************ 20A65 - 1 carton of 60 Xiidra eye drops are great, I had an affordable plan through Xiidra, but once I turned 65 & went on ******** I knew I would drop off the program and Xiidra would be very expensive (more than I could afford) thats why I back stocked a years worth of Xiidra when I was able to afford them and that is why I am asking you to replace the recalled cartons and tell me how to dispose of the recalled cartons I am holding. Please advise me if you need any pictures or any other information to resolve this issue.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.