ComplaintsforAvas Flowers
Retail Florist
Current Alerts For This Business
Pattern of Complaint:
On 3/15/21 BBB reached out to Avas Flowers regarding a pattern of complaints filed against the business.
Specifically, there were claims from consumers stating that flower orders never arrived, or arrived days late, after events were over. There were reports of flower deliveries that were completely different from those ordered, flowers arriving damaged, dead, drooping, withered. Consumers have reported difficulties reaching Customer Service to try and resolve problems.
BBB received a response from Avas Flowers that included the following:
Avas Flowers constantly strives to provide the best customer experience from the point of sale all the way through to gift delivery. It is very important to us that our customers are satisfied with their purchase. As such, we go to great lengths to ensure all orders are handled with proper care and consideration.
Avas Flowers has implemented a number of measures and technological innovations to minimize potential issues. We proactively communicate to customers any necessity for major floral substitutions or delivery obstacles, and now utilize multiple avenues of communication including email and text message – in addition to traditional phone calls – to ensure that we effectively reach our valued customers. We also have a dedicated customer service phone number on which customers may call us back, routing them directly to knowledgeable agents who can quickly find their order and resolve their issue.
We’ve reviewed our most common customer feedback and have updated our website to make it easier for customers to get quick solutions. Under our “Support” tab on our website, we now offer the ability to quickly find an order number, track a delivery, modify an existing order, resend a receipt, and review relevant policies. Our “Support” tab also allows customers to report delivery or product issues, initiate an order cancelation, or obtain refund in certain cases.
In addition to our efforts to increase avenues of communication and provide quicker solutions, we also endeavor to provide transparency and clarity to our customers. As such, we have included links that are accessible from every page of our website to ensure that visitors have quick access to all policies pertaining to methods and availability of delivery, floral substitutions, refunds, cancelations, and our Satisfaction Commitment. We also include these links in our order confirmation email, along with the most frequently used self-help links under the “Support” tab, so that customers have access to these resources right from their email inbox.
However, like all companies within the flower delivery industry, we sometimes encounter issues related to floral and delivery availability. We deal primarily with delicate, perishable goods that are a product of nature. Flowers are subject to natural variation and seasonality, making it necessary to sometimes substitute with blooms that are in stock. Unlike many other products, flowers are easily affected by weather, courier handling, and their immediate environment (i.e. a sunny, humid room). While most of our customers and their recipients are perfectly happy with their purchases, in the event that a customer encounters a problem with their order, we have extensive processes to ensure we resolve the issue to the customer’s satisfaction as detailed above.
We have diligently pursued ways in which we can improve upon customer experience and will continue to do so. We resolve customer complaints, to the BBB or otherwise, in a timely and thorough manner. Unfortunately, the issues you cite can only be reduced where possible and never truly eliminated, as they are typical in the floral delivery industry.
BBB will continue to monitor any incoming complaints to ensure the pattern does not continue.
Specifically, there were claims from consumers stating that flower orders never arrived, or arrived days late, after events were over. There were reports of flower deliveries that were completely different from those ordered, flowers arriving damaged, dead, drooping, withered. Consumers have reported difficulties reaching Customer Service to try and resolve problems.
BBB received a response from Avas Flowers that included the following:
Avas Flowers constantly strives to provide the best customer experience from the point of sale all the way through to gift delivery. It is very important to us that our customers are satisfied with their purchase. As such, we go to great lengths to ensure all orders are handled with proper care and consideration.
Avas Flowers has implemented a number of measures and technological innovations to minimize potential issues. We proactively communicate to customers any necessity for major floral substitutions or delivery obstacles, and now utilize multiple avenues of communication including email and text message – in addition to traditional phone calls – to ensure that we effectively reach our valued customers. We also have a dedicated customer service phone number on which customers may call us back, routing them directly to knowledgeable agents who can quickly find their order and resolve their issue.
We’ve reviewed our most common customer feedback and have updated our website to make it easier for customers to get quick solutions. Under our “Support” tab on our website, we now offer the ability to quickly find an order number, track a delivery, modify an existing order, resend a receipt, and review relevant policies. Our “Support” tab also allows customers to report delivery or product issues, initiate an order cancelation, or obtain refund in certain cases.
In addition to our efforts to increase avenues of communication and provide quicker solutions, we also endeavor to provide transparency and clarity to our customers. As such, we have included links that are accessible from every page of our website to ensure that visitors have quick access to all policies pertaining to methods and availability of delivery, floral substitutions, refunds, cancelations, and our Satisfaction Commitment. We also include these links in our order confirmation email, along with the most frequently used self-help links under the “Support” tab, so that customers have access to these resources right from their email inbox.
However, like all companies within the flower delivery industry, we sometimes encounter issues related to floral and delivery availability. We deal primarily with delicate, perishable goods that are a product of nature. Flowers are subject to natural variation and seasonality, making it necessary to sometimes substitute with blooms that are in stock. Unlike many other products, flowers are easily affected by weather, courier handling, and their immediate environment (i.e. a sunny, humid room). While most of our customers and their recipients are perfectly happy with their purchases, in the event that a customer encounters a problem with their order, we have extensive processes to ensure we resolve the issue to the customer’s satisfaction as detailed above.
We have diligently pursued ways in which we can improve upon customer experience and will continue to do so. We resolve customer complaints, to the BBB or otherwise, in a timely and thorough manner. Unfortunately, the issues you cite can only be reduced where possible and never truly eliminated, as they are typical in the floral delivery industry.
BBB will continue to monitor any incoming complaints to ensure the pattern does not continue.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order for a sympathy basket and the total of the order was $172 and change. I've attached a PDF showing you what I ordered and what I received and outlining the story. This is the worst arrangement I've ever seen from a so-called "professional" florist. I've tried emailing them and they are totally IGNORING me.Business response
11/07/2024
Hello *******
Thank you for bringing this to our attention. We have reviewed your feedback, and we are sorry about the experience you had. I know it was unfair for you to spend extra unnecessary time to get your concerns resolved, especially during a time of grief. I am taking care of this concern.
Our records show you ordered the Pink & White Sympathy Basket on 11-01-2024 for delivery on 11-02-2024. Unfortunately, our local designer encountered issues and did not have all the flowers available. We reached out to you, spoke to Debra, and got approval to make some changes to the flowers. We received the photo of the flowers the recipients received, and we are very sorry for the way the basket was arranged.
We've tried contacting you today to offer a solution. However, we have not been able to reach you. Because of the situation, we have sent you an email with a resolution. Your confirmation will help us proceed.
Once again, we are truly sorry for the frustration this has caused. We sincerely hope you will allow us to serve your floral needs in the future as we continue to improve our services.
Thank you so much for contacting us and letting us help you.Customer response
11/07/2024
Complaint: ********
I am rejecting this response because:My friend's son already passed away - I don't want to keep sending "reminders" -- and certainly not a "spa" gift basket and I don't need to add a food basket to all the food they're receiving. Absolutely not.
I want a full refund.
Regards,
****** **********Business response
11/12/2024
Hello *******
We acknowledge and apologize for the inconvenience this unfortunate event has caused you. We’ve investigated the matter seriously and want you to know that our team will take this incident very seriously to prevent it from happening again.
Since there was an issue with the order's fulfillment, we provided a full refund on 11-12-2024. The refund transaction number is ***************************, and it should appear shortly as the time for the transaction to post varies by bank and credit card company.
Again, we apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. Thank you for allowing me to assist you and for reaching out to us.Customer response
11/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** **********Initial Complaint
11/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered flowers paid for next day delivery. They claimed it was delivered but it never was. Impossible to get a human being on the phone - avoid this businessBusiness response
11/07/2024
Hi ********,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
According to our records, on 11-04-2024, you ordered the Sunshine Celebration Bouquet. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. We received your delivery inquiry on 11-05-2024. As soon as you reported that your recipient had not received the arrangement, we called the designer to get an update but failed to gather any information. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Given the situation, We've tried contacting you to offer possible resolutions. The reason for the call is to offer a courtesy basket. Regarding the courtesy arrangement, this will be sent at no additional cost to a home address, we would only need the home address to be provided. We have sent an email where you can reply with your response, on the email you will find additional info since to proceed with any adjustments in the order we would need the customer's approval.
Again, we apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. Thank you so much for contacting us and letting us help you.Customer response
11/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******Initial Complaint
11/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a floral arrangement for my wife on October 11th. I also ordered chocolates too. My total was $113. Its already November and I still havent received them or a refund. ****************** and I would like to my my money back.Business response
11/04/2024
Hi *******,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
Our records show you ordered a *********************** Chocolates-Small, and a Latex Balloon on 10-11-2024 for same-day delivery. When we received your non-delivery report, we immediately contacted our local designer for clarification. They informed us that the delivery had been marked as completed on 10-14-2024. However, we understand that you did not receive your order as expected, and we sincerely apologize for the inconvenience and disappointment this has caused.
Since there was an issue with the order's delivery, we have issued a full refund on your order. The refunded amount is $113.85 with pi_3Q8kFKAFTSA3Qiw23KQVkQXi as the transaction ID. It should appear shortly, as the time for the transaction to post varies by bank and credit card company.
Once again, we apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the **.
Thank you so much for contacting us and letting us help you.Initial Complaint
10/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/30/24, I needed to order flowers for a funeral that was held the following day at 11:00, so I needed "Same Day Delivery." I performed an online search for "Flowers Decatur Tx", as that is the location of the funeral home. Avas Flowers populated my search as "Decatur Local Florist - Free Delivery in **********" "Save 45% on the Best Flowers Delivered Locally - Free Same Day Delivery Today! Send Same Day Local Flowers Today! - Flowers for Every Occasion. 45% Off."It appeared from the Link that Avas was a Local Florist. They promised "Same Day Delivery" if ordered before 2:00 pm, so I placed an order for an arrangement that cost $82.99. Delivery was "Free" however after filling out the order, an additional $24.95 Service Charge was added. Plus tax, the total was $116.83. I placed the order around 12:15 PM. I received a confirmation from **** that stated order was place at 1:15 PM. I went to their website and realized they are located in ****** ********, which explained the time discrepancy. As the order was still placed before 2:00 PM, regardless of Time Zone, I expected "Same Day Delivery." Evidently, **** contracts with Local Florists all over the nation. Unfortunately I thought I was dealing with a Local Florist. Turns out, **** has a terrible reputation with late deliveries and botched orders. **************** is far from a Local ****************** as it's impossible to speak with a live person and Avas doesn't care to respond to inquiries. Well of course, when I hadn't received confirmation of delivery by 5:00 PM, I submitted a service request online. No response by next day (day of Funeral.) One hour before funeral, I initiated a "Chat" and was informed Order had not Shipped. I requested to cancel order with a full refund. Chat response stated there was an issue with canceling. Thanks Avas for making a sad and stressful time even more so. Next time I'll read reviews from other than the provider. Absolute Scam of a company, posing as a Local Florist.Business response
11/04/2024
Hi *****,
Thank you for bringing this to our attention. We have reviewed your feedback, and we are sorry about the experience you had. I know it was unfair for you to spend unnecessary time just to resolve your concerns, especially during a time of grief. I am taking care of this concern.
Based on your records, I can see that you had ordered the ********************** to be delivered on 10-30-2024. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. When you reported the issue, we promptly reached out to the designer and confirmed that the bouquet had been delivered. However, they were not able to send a delivery confirmation which caused the confusion. We sincerely apologize for this miscommunication and any disappointment it may have caused. This doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the ***
We truly understand your concerns about your overall experience and want to make things right. As we discussed in our recent email, we will send a courtesy basket to the recipients family within the week as a gesture of our sincerity.
Again, we apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. Thank you so much for contacting us and letting us help you.Customer response
11/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
10/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
1) They would not give me “delivers same day as order” for a beautiful purple sympathy wreath 2) They promised delivery at 9 am the next day. It did not arrive at all 3) They offered a substitution (and a minimal refund and a discount fir future) which I thought was a basket of flowers and candy. BUT IN THR CONVERSATION- I said that I still wanted the wreath and I was told they couldn’t make it. 4) only crappy candy was delivered I don’t think I received a refund 5) my daughter i law is upset with me. I had explained this sympathy wreath was for the liss if both of her parents.Business response
11/01/2024
Dear ******,
Thank you for reaching out with your concerns. I’m truly sorry to hear about the issues with your order and I am here to ensure we resolve everything to your satisfaction.
You placed an order with us for a Small Lavender Sympathy Wreath, Bow/Ribbon, and a Sympathy Card on October 15, 2024, with delivery expected the next day. Unfortunately, the local designer assigned to your order had to cancel at the last minute, leading to a delay and necessary changes due to the availability of items. We strive to maintain the highest standards and regret that we fell short in this instance.
To make amends, we’ve applied a 50% discount to your order amounting to $79.48 and offered a 25% coupon for your next purchase. Additionally, we sent a courtesy basket, which was delivered on October 18, 2024. I’m sorry to hear this did not meet your expectations and apologize for any further disappointment.
We’ve processed a refund, with the reference number ***********************, which should appear in your account shortly, depending on your bank’s processing times.
I’ve tried to reach you by phone and email to discuss how we can better serve you moving forward, but we seem to have missed each other. Your satisfaction is very important to us, and I would love to have a conversation to ensure we address all your concerns.
We value your trust and are eager to prove that to you with future orders.Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Avas Flowers advertised online that they were local and available for same-day delivery of flower arrangements. I submitted an order for an arrangement to be delivered today (paid extra for it to be a rush delivery) and received an email from Avas Flower stating the delivery had been made. The flowers were never delivered though the delivery address provided is correct. After googling complaints about this company, I discovered I am one of many that have had similar experiences with this company.Business response
11/04/2024
Hello *******,
We have carefully reviewed your feedback, and we genuinely apologize for the experience you've had. I want to assure you that I am personally addressing this issue, and we truly appreciate you bringing it to our attention.
According to our records, you placed an order for a Sunshine Celebration Bouquet and a greeting card, and you opted for rush delivery on 10-29-2024, requesting same-day delivery. We strive to meet our customers' preferences for same-day delivery by coordinating with several local shops to ensure your order is successfully fulfilled.
On 10-30-2024, we received your inquiry about the delivery, and we want to sincerely apologize for the inconvenience you've experienced. As soon as we learned of your concerns, we reached out to the designer for more information but unfortunately, they were unable to provide us with the answers we needed. We appreciate your patience and understanding in this matter, and are truly sorry for any frustration this situation may have caused. Please know that incidents like this are not the norm at ****, and we are committed to resolving this for you.
Today, 11-04-2024, we emailed to offer a complimentary basket to the recipient's home address; however, you declined this option and requested a full refund. Due to an issue with the fulfillment of your order, we have processed a full refund today of $112.24. The refund transaction number pi_3QFGZDAFTSA3Qiw22BLKFlWS should appear in a few days, as the time for the transaction to post varies by bank and credit card company.
Again, we apologize for your experience. We hope you can give us another chance to serve your floral needs as we continue working to improve in all areas.
Thank you for reaching out to us and allowing us to assist you.Customer response
11/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ********Initial Complaint
10/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
August 31st, 2024 I ordered flowers to be delivered to my grandmother-in law, as my grandfather in law passed away, there was an issue with ordering online even though they had charged my bank account $135, so I called their customer support. They then said they did not see the order on their side and proceeded to give me $10 off and charged me ANOTHER $125. My order was placed around 11 am Texas time. They said my order was delivered in Virginia within 10 minutes of me placing my order, but the order never arrived. I proceeded to go back-and-forth with them for a week trying to figure out where my order was delivered to. They said they had a photo of the delivery, but they never showed me the delivery. It was never delivered and they refused to give me my money back. I have disputed the charges with my bank and This company says that the order was delivered. They refused to give me my money back.Business response
11/02/2024
Hello *******
Thank you for bringing this to our attention. We have reviewed your feedback, and we are sorry about the experience you had. I know it was unfair for you to spend extra unnecessary time to get your concerns resolved, especially during a time of grief. I am taking care of this concern.
Based on the order records, I can see that you have ordered the White Sympathy Standing Basket to be delivered on 08-31-2024. We received your delivery inquiry, and we contacted our designer. They did send us a delivery confirmation, however, we were unable to get a response over the phone after you reported that the order did not arrive. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years of business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Regarding the amount charged, we only see one charge for $125.23, which was fully refunded on 09-12-2024 due to the non-delivery. The refund transaction number is pi_************************, and it should appear shortly as the time for the transaction to post varies by bank and credit card company. We tried to contact you to clarify all this and to apologize for all the trouble but we got no response.
Again, we apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. Thank you for reaching out to us and allowing me to assist you.Initial Complaint
10/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid almost $80 for a bouquet of flowers to be delivered. Same day to my sister in the hospital However, they were not delivered she was discharged. They following day in which at the time of discharge, they were still not delivered. I call back to see about every fund and can get nowhere. I will never order from ****** flowers againBusiness response
10/28/2024
Hi *******,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
Our records show you ordered a She's Got Style, She's Got ***** arrangement on 10-22-2024 for same-day delivery. When you told us about the non-delivery despite receiving a confirmation, we quickly contacted the local designer for clarification. Once we received the updated delivery room information, we scheduled a re-delivery for 10-23-2024. However, later that day, you informed us that the recipient had been discharged, and a re-delivery was no longer necessary. Unfortunately, by that time, the arrangement had already been delivered. Our designer attempted to retrieve it, but it was no longer at the location.
Since there was an issue with the order's delivery, we have issued a partial refund on your order. The refunded amount is $44.67 with pi_3QClS7AFTSA3Qiw23bUjygkH as the transaction ID. It should appear shortly, as the time for the transaction to post varies by bank and credit card company.
We apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the ***
Thank you so much for contacting us and letting us help you.Initial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered one flower arrangement at a very expensive price and received something totally different. The company sent some generic email saying they would refund my money. The cc card company said this process was not even started by the company. I included 2 images. I ordered the blue vase as shown on website, that clear vase of I don't know what is what got delivered.Business response
10/26/2024
Hi *******,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
According to our records, on 10-19-2024, you ordered the My Sun, Moon and Stars arrangement to be delivered on 10-22-2024. We assigned this to one of our local affiliates, and while I'm relieved to hear the flowers were delivered, I'm genuinely sorry that they didn't meet your expectations. We always strive for the highest quality, and it's disappointing to hear we fell short in this instance.
Given the overall experience and quality issue, we processed a full refund of $96.23 on 10-22-2024 with transaction ID ***************************. This should appear in a few days, as the time for the transaction to post varies by bank and credit card company.
We sincerely apologize for any inconvenience caused, and we genuinely hope that you will consider giving us another chance to cater to your floral needs in the future. We are continuously striving to improve our service in all respects. Please believe us when we say that such occurrences are not typical at Avas. With over 30 years of experience, our company has consistently delivered top-notch floral arrangements, bringing joy to tens of thousands of satisfied customers across the US each year.
Thank you for reaching out to us and allowing us to assist you.Customer response
10/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
******* ********Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had no idea this wasnt a local business because they advertise as if they were located in the city I needed the delivery for. I paid over $40 in taxes and fees to have same day delivery. Not only was it not delivered, I received no communication at all saying it couldnt be delivered. The following day, I tried for over 1/2 hour to get a real person on the phone, who had no idea it wasnt delivered and I knew at this point it wasnt a local florist. When I said it was for a funeral the previous day they offered me $10. How can they not refund the same day delivery charge when it wasnt delivered?? Unbelievable. This company should be SHUT DOWN PERMANENTLY.Business response
10/25/2024
Dear *******,
Thank you for alerting us to the issues with your recent order. We truly apologize for the inconvenience this has caused you, especially during such a sensitive time. I am taking care of this concern.
Your order which included a Large Jeweled Symphony Bouquet originally scheduled for delivery on October 21, 2024, was arranged through one of our trusted local partners. After your inquiry on the delivery status on October 22, 2024, we immediately followed up with the designer to ensure timely delivery. Unfortunately, the local designer assigned to your arrangement missed the original delivery date, a situation we deeply regret as it does not reflect the high standard of service we have proudly maintained for over 30 years in delivering exceptional floral arrangements across ******************
Despite the delay, we are glad to inform that the arrangement was delivered the next day, October 22, 2024 to the intended recipient.
To compensate for the inconvenience caused, we have issued a refund of $24.95 to your account. The transaction, identified as pi_3Q9DNpAFTSA3Qiw20GMDF67t, should appear in your account shortly, though the timing may vary depending on your bank or credit card issuer.
We deeply regret any disappointment this situation may have caused and appreciate your understanding. We look forward to serving you again and demonstrating the high-quality service you can expect from Avas.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1,004 total complaints in the last 3 years.
439 complaints closed in the last 12 months.