Customer ReviewsforAvas Flowers

It's a total ************* SCAM. THEY BAIT YOU WITH THE BEAUTIFUL ARRANGEMENTS ON THEIR SITE BUT WHAT ACTUALLY ARRIVES IS PURE TRASH.!

Hello,

We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. Weve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it wont happen again.

Since there was an issue with the fulfillment of the order, we provided a partial refund and it should appear shortly, as the time for the transaction to post varies by bank and credit card company. We'd like to offer you $15 in store credit, which you may use for up to one year, all across the ************* for future purchases as a token of our apology.

Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.

Ordered sympathy flowers for a funeral and was acknowledged at time of the order that they would be delivered tomorrow (11/23) Later today received an email stating they would be delivered on 12/20?? Tried calling, email and working with the ** bot and nothing was accomplished. Trying to cancel the order now and they are refusing to do so. $100 wasted on this scam of a *********** NOT USE THEM ......SCAM>>>>SCAM>>>>>>SCAM>>>>>>

Hello,

We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the ***

Since there was an issue with the fulfillment of the order, we provided a full refund and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.

I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to **.

After I checked out and thought I was paying $49.99 for an order, I find an extra charge of ***** added as a service fee.Sneeky.

Hello,

Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers, in addition to charging a delivery fee. At ****, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience.

It is our mission to make all customers' online ordering experience as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors including the destination, applicable taxes, and day and date of delivery. This makes it challenging to provide the total before collecting all relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once addresses and delivery date are confirmed.

After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the "Review & Place Order" section of our online cart,  allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer.  A more detailed explanation of our service fee can be found here: *******************************************************************.

Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used on your purchase.

We hope this helped clarify any doubts and concerns. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.

Id give negative stars if I could. THIS IS THE WORST COMPANY. At this point, I dont even think its real. BUYERS BEWARE!

I live in ** my mom lives in **. Ordered her B-day flowers at 8am she had them by 1pm. flowers were beautiful.

Hello,

We are grateful for your review and pleased to hear about your positive experience. We hope to continue serving all your floral needs in the future. Thank you for choosing us!