ComplaintsforHard Rock Car Company

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from hard rock car company in august 2022 when purchased i did not receive my tittle or spear keys or fax’s about the car when I did call the company I believe I spoke to the owner but she was very rude about the situation using faul language and didn’t get help about getting a tittle when vehicle was purched in full amount

  Business response

  06/20/2024

  We don't know about the complaint. Why are you complaining 2 years later. 

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased two vehicles through hard rock one was 7 mo ago the other was a month in a half ago first one was fixed 5+ times with no correction of the problem second vehicle was fixed 3 times with more and more added issues vehicle will not move at all as the hybrid system gave out and dealer is not wanting to fix or even respond to calls or text.

  Business response

  01/07/2023

  The ****** bought 2 cars, they have a service contract on them (warranty) 15 days after the sale we are not responsibly for their repairs and they need to use their service contract that they purchased, I don't have a Magic ball to predict the future on a vehicle, and I don't know how they treated their vehicle. It is used older models not a brand-new car. Use your warranty sevice contract you purchased form the warranty company to fix the vehicle. Tell us why here...

  Customer response

  01/09/2023

  Complaint: ********
  
  I am rejecting this response because:vehicle broke just a few days after purchase I got a run around from **** **** business owner constantly as for the Sorento I have made multiple complaints of it being broken since purchasing to ***** ***** since the beginning I have multiple messages stating that it will be fixed and after multiple attempts it is still not fixed after the second vehicle was bought and cars sales person ***** himself said they sold me a “piece of crap” vehicle and he was sorry the owner did not want to fix any of the vehicles I was blocked by **** **** and have not been able to reach ***** *****. I also have messages to prove Denali broke just nearly a couple of days after having it back from mechanic. 
  
  
  
  Regards,
  
  ******** ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  11/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle and a mechanical warranty through *** from hard Rock car company. The vehicle was totaled by insurance and paid off. I remembered I had a warranty when looking through paperwork and called *** to cancel they sent cancellation notice to hard Rock. I waited about a month and did not hear or receive anything from hard Rock so I called them. The woman that answered the phone was nothing short of unreasonable hostile and a complete liar. She told me that she was waiting to hear from *** and had not received anything in the mail from them. She said she needed an amount from them to write the check to me. I called *** and they had not had any communication with her no emails had been sent from her and they told me all she had to do was call and it would let her know anything she wanted. *** also let me know that they don't have any part in the amount as they don't know what I paid for the warranty. The woman **** I believe started telling me that I was harassing her when I was simply asking her to give a *** a call so we can resolve the matter. She called me impatient even though I had waited a month and started screening my calls not answering or responding as well as telling me I am not welcome to come in her business. I'm hoping to avoid the headache of small claims and hoping that the childish behavior will cease and we can carry on with this simple business transaction of a refund. The warranty was for 4 years and I paid $2,000 for it was never used and the vehicle was totaled after less than 30 days I never even got the license plate. I remembered about the warranty on October 5th 2022 and that's the day I canceled it so I'm okay with only being refunded 3 years approximately even though it was unusable 30 days after purchase

  Business response

  03/23/2023

  This was resolved shortly after being filed. I was trying to work with consumer on this issue, while also dealing with the death of my son.

  Customer response

  03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it. I would only like to add my heartfelt condolences and to say I hope your journey through grief is blessed with cherished memories and solemn peace. I have absolutely no ill will towards you or your business, on the contrary I will continue to praise and recommend hard Rock Auto to anyone I know who is looking to buy a car. I believe you have a honest and Fair way of doing business and I will certainly be returning when it's time for me to get a new vehicle. 
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩