ComplaintsforCalibers Shooters Sports Center

• Initial Complaint

  02/06/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On February 1 st i asked what i needed for myself and four other people to fire here. The employee at the counter said the best way is to purchase their Platinum package it would cover us. She then explained that is a two year contrcact. I then asked what if i dont like it and she said i have thirty days. I took that as I had thirty days to opted out. We were asking her question implying that there was a group. The whole time she is filling out the contract for me. I was like all she cared about was me sign The agreement. So then she ask me to sign and she took my cc and completed the transaction. I then ask her when we could start requesting a lane for five people. She said now and that we would need 2 lanes. And Im still thinking the one membership would cover it. so she booked me two lane. So we booked the lanes for sunday 10 am on the 4th. So when we went in on Sunday they started off with you can only have one lane we are real busy. So I agreed and i told them we had never been their before so what should we do. They stated fill out the waver and get a target. The didnt go over anything. like telling us open one door at a time or even what the procedures were on the ranger. I even had to ask someone on the range how to work the target. Then another gentle man showed up are was being vary short and unempathetic to this beeing our first time. And stated that I was allowed one person and the rest would have to pay and give him their license, and this is after some of us were all ready firing. So at that point I said this is too much and i would like to cancel everything and he replied good luck finding a range with out rules. I stated it would be nice to know the rules were up front. and we left the i went to cancel and they said sorry you have to b=pay the full two years to cancel. I think i was just told what i wanted to hear just to sign up for the patnum. Im requesting to just to cancel with out paying the two year contract.

  Business response

  02/16/2024

  His signed agreement is attached as well as the notes on his account. It looks like his stated reason for cancel to the billing company was more so him stating he was unhappy with the service rather than being unaware about his contract.
  
  He joined as a member on 2/1 and didn’t request cancel until yesterday. The attached  implies that he wasn’t fully aware of his membership agreement, but he immediately received a copy after signing up. Legally we would have to cancel if he requested it within 3 days, but he missed that window.

  We are willing to work with the customer, please have him reach out to our membership director ******* ******** at ********************************
  

  Customer response

  02/20/2024

  Complaint: ********
  
  I am rejecting this response because: 
  Good morning *******. This is the statement you guys replied to my BBB complaint. The statement where you stated that I hadn’t request to cancel sooner is not correct. I went for the first time on the 4th and told them I wanted to cancel they said to contact on the 5th when their open and I did and I email them see attached. So please get back to me.
  
  
  Regards,
  
  ***** **********

   

  Business response

  02/20/2024

  Please have customer email our membership coordinator directly to resolve this issue.

  She cannot assist him via BBB portal.

  Her email is *******.********@***************
  

  Customer response

  02/21/2024

  Complaint: ********
  
  I am rejecting this response because: I did respond to her Email yesterday with no response
  
  Regards,
  
  ***** **********

  
  

  Business response

  02/22/2024

  Mrs. ******* ******** states that she responded to your email yesterday.  Please reply to her email.

  Thank you

   

  Customer response

  02/26/2024

  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** **********

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Unable to cancel membership with MYCLUB , They handle the Calibers Membership. I keep getting the runaround on canceling and the company keeps auto renewing the membership. I'm in my second year of membership. I like Calibers and the services they provide. I don't like this company they have partnered with. I feel forced into continuing this membership with no way out but to pay yearly. ( membership # upon request)

  Business response

  12/04/2023

  Please see attached documents.

  Mr. ********* agreed to a two year contract, that he is not wanting to adhere to.

  Our third party vendor has attempted to speak with Mr. ********* on multiple occasions to resolve his issue.

  Mr. ******** has been successful in updating his credit card information, thus his statement of not being able to communicate with our third party vendor is inaccurate.
  

  Customer response

  12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I do not want automatic payment renewal that is the only problem that I will deal with. 
  
  Regards,
  
  **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩