Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Trying to get my deposit back. I keep getting the run around.
Business response
06/08/2024
We have notified *** ****** his refund is at the office and ready for pickup.
Thank you.
Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a mobile home on 01/2022 . First it took the company months to get the mobile home placed on my property were I barely was able to move in as of 03/25/2022. After doing a walk through all things were noted about what things needed to be fixed and were broke during the move from their office to out land. Eddie T***** GM is very unprofessional when contacted. He yells, screams and then just hangs up the phone and does not want to discuss the issues. My mobile home has a lot of things that need to be fixed and at first he stated he had to order parts. When tried to call him to request status of parts that is all I get is arguing and hand ups. This business paid me to write a good review on there company website and I did at the beginning before all these problems. What is the point to pay people to say good things about the company when they do not keep their word, or even make what they did wrong right. I seen on other reviews he has done this many times, but no one has taken the time to report it. I would like my mobile home fixed since they broke the things that are broken and then will never deal with this company again.. Please contact me if more specific information is needed. There is a lot of things he has said and done in the last two weeks.Business response
04/11/2022
I have discussed the issues with the customer the technition has the work order and will contact them within the next few days. All items are cosmetic in nature.Customer response
04/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4 Beams in LR ceiling have separated and are rough cut
Living room Floor creaking where two halves come together
Front & Back door Bent and showes daylight
Left side door (front) taped because of split wood to outside
Floors by Front Door and in main BR Buckling
Three Heater vents broken
Shelf over washer and dryer ripped out of wall
Weather strip under front door pealingBusiness response
01/06/2022
Mr. ****** is out of warranty at the present time, he would have to send a request to the factory through Gabe @ ###-###-#### or to the extended warranty company **** **** **** for any repairs @ ###-###-####. The extended warranty may cover some of the issues. We regret he is experiencing these issues and hope he can get resolutions through the one of the two solutions listed. If either of those aren't working we do have contractors available at a reasonable cost to repair the home let me know. Thanks Eddie
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.