ComplaintsforGood Sense RV's and Motors, LLC
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Complaint Details
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Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased an RV from Good Sense RV on 12/22/2022. The RV I purchased was brand new with a factory warranty. I started having problems with the air conditioning unit and some other issues with the the RV in April which prompted me to take the RV back to the dealer for repairs on April 28, 2023. Since I dropped off the RV for repairs in April there had been no reported progress in the repairs and today, June 23, I spoke with the service person Jeremy H**** and now he tells me that they are unable to fix my RV since they are not able to get the parts from the RV manufacturer and some of the warranties were declined by the RV manufacturer as well. I am writing to ask for your assistance on the matter since the dealer has had my RV for 2 months now and they have not made any repairs and there seems to be no resolution to the problem despite my RV being under warranty. Also since I bought the RV from Good Sense RV with a factory warranty and since they are not able to fix the RV under this warranty are they not liable for a breach of contract? Thank you try much for your assistance on the matter. **** ********Customer response
08/28/2023
Verbal update- After filed complaint business contacted me and started repairs on my RV. They have fixed the AC and some of the minor issues. The major issue the floor is still outstanding. The business said they are working on getting parts and will contact me when ready for the repair.
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Contact Information
10620 Central Ave SE
Albuquerque, NM 87123-2724
Business hours
Today,9:00 AM - 6:00 PM
| MMonday | 9:00 AM - 6:00 PM |
|---|---|
| TTuesday | 9:00 AM - 6:00 PM |
| WWednesday | 9:00 AM - 6:00 PM |
| ThThursday | 9:00 AM - 6:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
| SaSaturday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.