ComplaintsforSisbarro Superstore

• Initial Complaint

  06/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2018 jeep Cherokee latitude plus mileage 50,239 miles. I took the car in for 60,000 mile services at 53,585 as they do not offer the 50,000 mile service . I was then informed the front strut are bad as well as the lower control are bushing are rotted and cracked. My complaint is they sold me a car that is not road safe and in doing so all others on the road as i make frequent trips to Albuquerque . They did not properly inspect and repair the vehicle before placing it for sale. Yes i purchased the extended warrantee on the vehicle so i can get the car road safe. According them the problems come to $2065.24 I DO NOT BELIEVE EXTENDED WARRANTEE should have to pay for their negligence. Repair at dealership of my choice they pay for the repairs not the extended warranty.

  Business response

  06/20/2024

  Thank you for your recent purchase and communication with Sisbarro CDJR in Deming. 

  After reviewing your transaction, please be advised that the dealership with complete the necessary repairs to your vehicle at no cost to you or your auto insurance. 

  Please contact the dealership when you are ready for the repair work, and we will take it from there.  Thank you again for your business.  

   

  ******* **** 

  Sisbarro Dealership Customer Care Coordinator

  ************

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/24/2023 I purchased a new 2023 Dodge Hornet from Sisbarro Super Store in Deming NM. When I arrived home in Silver City, NM I discovered that the interior door molding was loose on the passenger door. I called the dealership and was told to bring the car back in on Wed. August 30th. When I returned the car to the service dept. on Wed. I was shown that the vehicle had major underbody damage and was advised to file a claim with my insurance provider. I protested that they sold me the car in that condition however I was told that the car came in with no damage and that I must have ran over something in the road. This is not true. I did not run over anything, they sold me a vehicle with $6000. in damage and now want me to pay the repair cost.

  Business response

  10/05/2023

  Thank you for this notification.

  After receiving a voice mail message regarding this customer complaint, the matter was escalated to ******* ****, Sisbarro's Customer Care coordinator.

  It is our understanding that, since receiving the complaint, Mr. **** and Mr. ****** have spoken and that Mr. ****** is working with his insurance provider.

  Customer response

  10/07/2023

  Complaint: ********
  
  I am rejecting this response because:  Even though my insurance is paying the claim for damage to the vehicle, Sisbarro sold it to me in a damaged condition.

  I feel that Sisbarro should compensate me for the damage and inconvenience this has caused. 
  
  
  
  Regards,
  
  ****** ***** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  09/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Remove this address from any advertising mailings: ** ****** ***** **** ****** ***** ** ******  I filed the same stop mailings request through the *** ****** ********** to no avail. Your advertising materials sent to me are a waste of resources. This is request number 2 to stop mailings.

  Business response

  09/11/2023

  As much we'd like to make it happen, because national mailing lists are drawn for many sources, Sisbarro cannot remove an individual's name from national mailing lists.  Below is some information that may help.

   

  How to Remove Your Name and Address From Other Mailing Lists
  To reduce the amount of other types of junk mail you receive, you can sign up for the ****** ********* ************* ***** Mail Preference Service (MPS) opt-out program. This program gets you off the lists of all *** subscribers, which include many national direct marketing companies.
  The *** opt-out option lasts for ten years and costs $3 or $2 as of late 2019, depending on how you register.
  If you register online at the *** consumer website, the cost is $2.
  If you fill out the ********* Mail-In Form with all required information, print it, and mail it to *********, **** **** *** **** *** **** ** *****, you'll have to include a check or money order in the amount of $3.
  According to the *** website, processing your request by mail will take longer than online registration.

  Customer response

  09/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I'm on the *** list.  It is the responsibility of this business to honor my request.
  
  Regards,
  
  ***** ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  09/13/2023

  As stated previously, Sisbarro has control over addresses in direct response databases gathered from other sources.

  We will do our best to exclude your address from future mailings but can make no promises.

  If you would like to discuss this further, I can be reached at ************.

  ******* ****

  Customer Care Coordinator

  Sisbarro Dealerships.

   

  Customer response

  09/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  If I receive another sale mailing, I will fill a complaint through the Federal Trade Commission.09//13/2023.

  Regards,
  

  
  ***** ******

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2017 Cadillac XTS online from Sisbarro located in Deming NM back in January the 13th. The vehicle was delivered to me that night in El Paso Tx. and contract was signed in the parking lot of *********** located at the Outlet Mall. Right before signing contract I asked **** the sales person if everything was in good working condition and I specifically asked him about the Cue system being the radio. He assured me everything was fine that their vehicles go through a thorough inspection before selling them. With that being said I signed the contract and proceeded to drive the vehicle home when not even 1/4 mile of my drive the low oil light came on and radio was unresponsive. I contacted the salesperson early the next morning. He talked to ****** ******** the general manager and he agreed to take care of these issues. I went ahead and took them the car back so they could work on it. They had it in their service department for approximately 7 weeks and when they returned it back to me the low oil light still came on and cue system did not turn on. I then talked to **** **** and once again they agreed to take care of these issues. *** ******** and ****** ******** are telling they have fixed the low oil light but will not try to fix the radio because the part they installed the first time was oversized and the technician had to modify the area where the radio goes. Now because of this issue I do not have a backup camera, radio and access to all of the other settings like ac/ heater and so on.

  Business response

  07/25/2023

  At the beginning of the year we sold ******* ****** a 2017 Cadillac XTS.  We ran this vehicle through our service department and addressed all the issues and safety repairs needed prior to releasing the vehicle to him.  At the time of sale, there was nothing owed or promised to the customer. Three weeks later, we get a call from Mr.****** stating that his stereo was malfunctioning and his oil light came on. I told Mr.****** that there was nothing owed to him in the deal and he acknowledged and agreed but still asked for our assistance with repairs. He said there was an after market part that would fix his stereo. We ordered the part suggested by Mr. ****** and scheduled an appointment to fix the stereo and oil sensor light. The part, suggested by Mr. ******, did not work for his radio. We did fix the oil sensor and the sensor light turned off. One month later, Mr. ****** called and stated the oil light came back on, so we again scheduled an appointment and diagnosed that a different part was now needed and we ordered the part and repaired it. Again, there was nothing promised on Mr. ******'s deal but Sisbarro Superstore paid for the part and labor, in full, for the simple fact of providing a great customer service experience. Mr.****** was not asked for one cent for the repairs or labor. We also let him keep the part that he recommended for the stereo that Sisbarro paid for. We truly appreciate him for his business and I want to have a shot at complete customer satisfaction.

   

  Thank you,

  ****** ********

  Customer response

  07/31/2023

  Complaint: ********
  
  I am rejecting this response because:
     First and foremost, ****** ******** recollection of me contacting them 3 weeks after purchasing the car to let them know about the issues is totally fabricated. I received delivery of the car on January 11th at around 6:30 P.M. after signing paperwork I then proceeded to drive off and that's when I  noticed both issues. When I got home I immediately texted **** at 8:31 P.M to let him know about the problems. **** ( salesperson ) responded on the 12th and asked me to check the oil levels. On March 13th is when  I first dropped it off  for the repairs on oil light and radio  not working. When it was finally ready for pick up on May 9th I quickly noticed that the oil light still came on and radio  didn't turn on I immediately texted **** (salesperson  ) at 5:49 P.M. and we also talked over the phone and told me that there's nothing they can do. After that I contacted both **** ****** and **** **** once again ****** agreed to take care of the issues. I dropped off the car on June 26 and I picked up on July 14th and once again the issues were not taken care of oil light on and radio didn't turn on. I immediately texted ****** ******** at 7:48 P.M. but he never responded. I then went and proceeded to email *** ******** service department manager and *** ******** on July 19th but once again did not get a response. How can Mr. ******** say they went over the vehicle before selling it to me when he himself told me over a phone conversation that they only do 140 point inspections on used vehicles under 80,000 miles which contradicts what is on their business model on their website regarding used vehicles and what he responded to the email he received. I have all of the text messages and emails with dates and times as proof. 

  Thank you in advance,

  ******* ****** 

  
  
  Regards,
  
  ******* ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  08/25/2023

  Customer has been contacted by ****** ******** and was asked to bring his vehicle in so that we could take a look at it.  Customer said he couldn't at this time, but would make arrangements in the future to do so. We are waiting for Customer to make his appointment. 

  Customer response

  08/28/2023

  Complaint: ********
  
  I am rejecting this response because ****** ******** is not being truthful with you guys. He only offered to fix one of the problems in the vehicle which was the low oil oil. He is refusing to fix the Cue system ( radio ) which was on my original complaint. His service technician worked on it and created a bigger problem and he's been  refusing to make things right. I have lost too much time and money going back and forth and either they can't fix the problem or refuse to fix it. This is the reason I haven't taken the vehicle back to them because of the fact that he's not willing to take care of both issues. I will never again do business with Sisbarro much less make any recommendations. 

    Unfortunately the vehicle was involved in a wreck on August 22nd and the insurance company declared it was a total loss. I  no longer have or own the vehicle but I  still want to make sure that people are aware of the tactics and how Sisbarro does business. 

  Unfortunately for me this was the worst customer service  experience of all the vehicle I have bought. 

  Thank you for your time,

  ******* ****** 

  
  
  
  
  Regards,
  
  ******* ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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