ComplaintsforJ & J Rentals, LLC
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This complaint was received in Spanish. The complaint details have been translated for your convenience. All reasonable efforts have been made to provide an accurate translation. Approximately on May 24, 2023 I went to the office of J & J Rentals to request a quote to contract the service of a container to clear my property. That day I was attended to by a person named "******** in her office and gave me the following quote she consulted in her computer: "the cost of the container would be $780.00Dollars Further $39.00 Dollars the ton after 5 tons. Also the Cost would only be $3.00 dollars per day for the container service. Very well I asked that send me the container (the First). After filling it out, I asked her to come pick it up and she herself attended at tel ************. I asked him if it would cost extra to return it to my property and fill it out again And he told me “No, it only costs you $3.00 dollars per day. Okay. So I return it on 2 more occasions. Don't last more of 8 days with those containers. *Your employees like ******** ********* are very rude and arrogant!! ****** the owner said he had to pay “That an invoice is an invoice” *I did not sign any contract because they never gave it to me. *Invoices are just elaborate (5/26/22 al 5/27/23) Of course he gave me nothing to sign as a contract. I consider inadmissible the charge. I already paid once for the container and it is not fair that they charge me another 2.Business response
08/07/2023
We told him over the phone that there was a fee for each removal; there were three different dumpster removals, each $780.00. He only paid for one dumpster removal.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.