Business ProfileforTop Gun Collision Center, LLC

I took my ***** Civic to Top Gun Collision for some major front-end work in mid-September of 2022. I was told that it would be about a two-month job. Only yesterday, almost seven months later, I got my car back.My insurance company paid Top Gun half of the total repair costs ($4,000 out of $8,000) and gave me the other half to pay when they finished. From the start, Top Gun was very pushy in getting ALL the money up front rather than after the job was done. This was my first red flag, but I figured if they were getting paid early then they would do a good job and do it fast. I couldnt have been more wrong.According to my insurance company, it took Top Gun almost a month just to order the parts. Once the parts started trickling in, they came up with excuse after excuse as to why they werent getting the work done. After three months of waiting, I started calling regularly out of frustration but was met with the same excuses over and over again.Soon they started finding other issues with the car. Interestingly, these issues were not going to be covered by my insurance, so I had to pay for them out of pocket. My cars harness and various sensors all needed to be replaced on my dime even though they were not broken during the initial inspection.When Top Gun took my car to ***** to fix the harness, I terminated my business with them. It was clear to me that something fishy was going on. When I picked up my car yesterday, I found evidence of damage and sloppy work confirming my suspicions. My license plate was missing, my gas had been siphoned to empty, all my windshield fluid was drained, someone stuck a knife or metal poker through my passenger door upholstery, my windshield was cracked, my battery was almost dead, and there were greasy engine parts / insulation pieces / trash left in my backseat and trunk. Simply put, my car was filthy and broken. I am not sure the stains from the greasy engine parts will ever come out.

I'm sorry to hear about this. I was unaware of this issue about payments being demanded and interior being torn and stained. Please give me a call to discuss issues so we can fix all your issues going on with the vehicle. Again sorry for this inconvenience.