Business ProfileforAargon Agency, Inc.

Ongoing issue with Aargon Collection Agency. This situation stems from a billing error by my doctor, which resulted in an inaccurate charge of over $300 from one of my Physician’s office dating back a year. Despite my efforts to resolve the miscoded mistake with my insurance company, the bill was ultimately sent to Aargon Collection Agency for collection. After months I finally received the necessary documentation from insurance confirming the issue was resolved. I emailed these documents to a representative named Regina, as instructed. However, despite my compliance and proof of resolution, I subsequently received an additional bill for more than the original amount. I called Steve only to find out he was no longer there. I have a feeling he was too compliant and too nice. After making several calls to Regina and providing further documentation confirming that the balance was indeed paid in full, I emailed Regina twice more requesting confirmation that my account be closed. I received no response. Today, I received yet another bill for over $300. Attempts to reach Regina by phone have gone unanswered, and calls are not being returned. This lack of communication and repeated attempts to collect on a resolved balance is unacceptable and distressing. I consider these repeated charges and lack of responsiveness as harassment, especially in light of the resolved status of my account. This company’s failure to acknowledge the documentation provided and their unwillingness to close my account as agreed constitute unethical business practices. Based on my research, I have found numerous complaints from others in similar situations. I am therefore filing this complaint with the Better Business Bureau in the hope of both resolving my situation and highlighting the need for a thorough investigation of Aargon Collection Agency’s billing and collection practices.