ComplaintsforRapidVisa, Inc.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They took five months to do the paperwork that they sent in without all the paperwork being included, They did not add paperwork that was ready to be sent. for months they would say things like we need more information for this or that item, What's worse they will need something and would not contact USS at all when we call in to do a follow-up they then make us aware of other items that are needed. They wait until I call in because my inlaws will be out status in a week and they are still taking their time saying we didn't submit items when I go to the Dropbox of my account I see all the paperwork that I had signed and uploaded. they request information that is not required by USCIS and wantyou to do their jobs. So now our adjustment of status paperwork was sent in without the sponsor's financialinformation that was already signed and completed. Stay very far from this companybecause they have no clue what they aredoing and just take your money and have the absolute worst service. I got very upset that my inslaws would be out of status in a week and they still didn't seem to care. they repeatedly asked for things we had already uploaded or didn't need at all. They claim the supervisors are either busy or in a meeting. I am a disabled combat veteran and I saw in my reward letters that they want me to put I am retired instead of unemployed I explained to them that's not how that works because if I am retired then I would pay taxes and then I would need to show tax returns to *****. So they kept asking me to put down something that was not true and they asked for proof that I would have this income in three years which is not a requirement by USCIS and if it was my award letter states I am 100% total and permanently disabled. Everything should have been sent together and they they waited 5 months a week before they were out of status to send in the package but failed to send in my household sponsor work that was finished.

  Business response

  09/02/2024

  Hi *******, 

  We deeply regret that our handling of your in-laws' application fell short of your expectations. We acknowledge the delays and communication issues, and we want to assure you that specific decisions regarding document inclusion were made to strengthen your case. However, we understand the frustration caused by repeated requests and lack of timely updates. We're actively working to improve our processes and will be contacting you directly to discuss your concerns in detail. We value your feedback and are dedicated to achieving a positive outcome for your petition. 

  Thank you for your patience and for bringing these matters to our attention.

  Sincerely,

  The RapidVisa Team

  Customer response

  09/02/2024

   
  Complaint: 22214964
  
  I am rejecting this response because:

  They send the same copy-and-paste response. I have emails agreeing there were gaps in communication and another email today saying there were none. They wanted me to misinformation on a government document. They asked for information they already had. They claim they follow USCIS guidelines but once I checked myself most of the information was unnecessary. They failed just to admit that their staff messed up and caused me to have anger issues, high anxiety, and restless nights further causing my PTSD symptoms to get worse. When I repeatedly told them that the documents they are requesting were not needed. I told them that I had uploaded everything that was needed and again they requested the same things again. This repeat pattern comes off as purposely trying to delay our case, It wasn't until I yelled that they listened and sent the packed off but without my information for sponsorship. They asked my wife to get me to remove a negative review that was truthful about their review. My wife said no to that and told them not to contact or communicate with me but since then I got several unwanted emails and another from ************** who seem to be responding to only half the information and contradicting what I have already been told by other employees. 
  
  
  this is from ************** today;
  
  
  "Hello *******, 
  
  
  I'm swooping in here because I see a lot of back and forth and I want to land the plane on this discussion so you can move on. My name is *******************, I'm the Operations Director here at Boundless and Rapidvisa. I have reviewed your feedback and while I'm disappointed that you feel you have had a bad experience working with us, I don't see the gaps in service and quality you are claiming borne out by the communications and interactions in our records. At every point we have responded promptly to your inquiries, we have shipped the case according to the petitioner's instructions, and our team has followed the same guidelines in preparation and review that are applied to every customer's case and in line with USCIS guidelines.
  
  
  When you expressed your dissatisfaction the case was escalated promptly and I see that our shift manager, *****, replied in detail to your feedback in a polite and professional manner. In this case we have provided all services as agreed and we will continue to support this case as needed until final approval, in line with our terms of use and our satisfaction guarantee. In no way is your characterization that our service is a "scam" accurate according to the agreements that you have signed with us and the service we have provided. 
  
  
  As has already been explained, any additional paperwork that is necessary can be submitted upon USCIS request via the Request for Evidence. If no RFE is issued the case will proceed to review and approval in line with the current processing time of 9.2 months. 
  
  
  I hope this was not your intention, but I want to communicate to you that your hostile and threatening messages create a negative work environment for our staff. I'm asking you politely to cease these messages and conduct your communications in a straight-forward and professional manner going forward to allow us to better assist you and your family with any future issues that arise.
  
  
  
  As a fellow veteran myself I hold my team to the highest standards of courtesy and professionalism, and I'm sure you expect no less from those with whom you do business with. Thanks again for your feedback and your patience as we navigate this difficult process together. "
  
  
  I have emails proving that Rapidvisa doesn't know the required items as they advertise. They refuse to admit that their employees are poorly trained. and they are wrong. They use the same approach that they are sorry that I am unhappy. We repeatedly told them my inlaws would be out of status and they would make requests for things that were not needed and send what we have uploaded.  Nothing they did was straight for or organized and it has caused my wife and I tremendous stress mentally. 
  
  
  Nothing sincere came from them and when told not to call me I continued to get emails asking about how's their service. Getting a discount for using them again or recommending them. All these emails were sent after they knew my frustration with them and they seemed they were sent to further cause me stress and make me upset. The service they provide seems like a scam because they don't listen to the people paying them and don't truly care about your concerns. They need to be investigated, 
  
  Sincerely,
  
  ***********************

  Business response

  09/04/2024

  Hello *******, 
  
  We understand your concerns and would like to continue working with you to find a satisfactory resolution. We always strive to address concerns with professionalism and courtesy. In order to maintain a respectful and productive dialogue, we request our correspondents to refrain from using abusive language or making personal attacks on our staff

  However, despite our repeated efforts, we have been met with ongoing verbal hostility, which has made it difficult to engage in a constructive dialogue to resolve your concerns. We respect your request to no longer be contacted by our team and, as you are not the primary account holder, we will honor this by limiting communications with you moving forward.

  We've already provided a partial refund to your wife as a gesture of goodwill. If there are any additional concerns or requests, please have the primary account holder reach out to us directly.

  Our team remains ready to assist them in any way needed.

  
  Sincerely, 
  
  The Rapidvisa Team

  Customer response

  09/05/2024

  This company says I was using abusive language but fail to admit after several times of talking with them to send in our packet thwy refuse to send it in with my in-laws being out of status in less then a week. They had zero concern for this and was requesting informatiom that is not required by USCIS. They response to this but avoid anything that is trueful. I ask my wife and their was no partial refund given to her so again they don't communicate. I didn't make a single threat towards them, I told them they are unprosseional, a scam, and purposely delaying or paper. I will will file a commpaint with the govenment going forward.

  Customer response

  09/05/2024

  They always wanted me to lie on the application to USCIS and I have proof of that.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We paid for their services to prepaire and file imigaration paperwork .. We have paid them in full and they have not submitted a single document to the Uscis ... We have been batteling with them since 2018 to now 2024 and we have gotten absolutely no where.. We have asked for a refund and are now getting the run around treatment.

  Business response

  09/02/2024

  Hi Mr. *************************** you for bringing your concerns to our attention. We understand your frustration with the delays you have experienced.
  
  We want to assure you that we have taken your concerns seriously and are working diligently to resolve the outstanding issues. Our team has been in contact with you to address your concerns and provide updates on the status of your application.
  
  We are sincerely sorry for any inconvenience this may have caused. We are committed to providing excellent service and are working to ensure a positive outcome for your application.
  
  We appreciate your patience as we continue to process your case. Please do not hesitate to contact us if you have any further questions or concerns.
  
  Sincerely, 
  ****** of RapidVisa

  Customer response

  09/04/2024

   
  Complaint: 22212162
  
  I am rejecting this response because:

  We asked that Rapid Visa return half of the administration fee that they charged because they did not file a single document on my behalf to the ***** for the last 4 years!!!! Everytime we were told that the documents we uploaded was sufficiant nothing was filled and something else had to be done... We asked that they file the *** aplication as well as the ************ and we were told they couldnt because they had to fille everything together at the same time. Which my Imigration lawyer that i had to go and hire now to fille my documentation deu to Rapid Visa draging my Case out for 6 years now, he told us that Rapid Visa could have filed it way in the begining in 2019 all ready.. i could have been a US sitizen all ready if it wasnt for Rapid Visa draging everything out!!! When we asked for my joint sponsor to be changed and a new Joint sponsor to be aded on, my old sponsors personal details was not deleted but it was send to my new current sponsor which is a big privacy act violation ... we have all the prove that it was sent to my new current joint sponsor and we have all corraspondence  with Rapid visa regarding this matter... So prety much i do not agree to Rapid visa only refunding me $200 from my administration fees, we paid roughly $2400 in admin fees and i demand half of that be paid back to me!!! 6 years is a long time and my life has been complete mess due to stress and not being able to work and provide for my family and not having the correct legal visas to live my life here in the ***!!! 
  
  Sincerely,
  
  ***************

  Business response

  09/05/2024

  Hi, *****************, 
  
  We sincerely understand how frustrating and disheartening these delays have been for you and your family. Your journey is important to us, and we deeply regret the inconvenience and emotional strain this has caused.
  
  We have decided to issue a partial refund, and I want to take a moment to explain why.
  
  First, there were delays due to missing or incomplete documents from your end, which contributed to the extended timeline. 
  
  Additionally, our team did provide services such as consultations, document review, and initial preparation of your application. While this work was completed, we fully acknowledge any frustration you may have in the process, and we apologize for the inconvenience they've caused. We've taken steps to improve our processes and prevent similar issues in the future.
  
  We truly wish you all the best moving forward, and again, we apologize for the challenges you've faced.
  
  Sincerely,
  The RapidVisa Team

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have solicited the services of RapidVisa in order to get my wife's adjustment of status application started with USCIS. On their website, under the "Adjustment of status" process, the implication was that her completed application would be sent to USCIS and we would receive confirmation from USCIS of receipt of her application within 4 weeks from the start of the process with them.We started the application with them on May 11, 2024. They STILL have not sent the application to USCIS as of today, August 15, 2024. There are three points of frustration on our part:1) Their review team has been adding new required documents that were not on the original list of documents we were initially requested to pull together. This includes 6 months of pay stubs, and tax return transcripts from the past 3 years, which are not stated as required proof of income on the original USCIS application forms. As soon as we are provided these updates, we do our best to turn them in, with an average response time of 2-4 business days.2) Every time we send those updated requirements, it now takes the specialist we are working with ("*************") 3-6 business days on average to update us when we request more detail, or to update the application and then say what's wrong or missing. This is a far cry from the "within 4 business hours" response time that our specialist promises in every single email. It has gotten so bad that we not must default to calling on every single time we receive an update, and send our materials for processing.3) **************** has prevented me from speaking with management every time I have tried to escalate the matter, and on nearly every attempt to directly reach out to ****, I am told to wait for a call back that often doesn't arrive, and always from a different phone number, so that my phone automatically blocks the call as spam.We have paid them $1000 for their services, and have been waiting at least 3x as long as their website claim.

  Business response

  08/20/2024

  Hi ***********************,
  
  We understand your frustration with the delays in your wife's adjustment of status application. Your trust and satisfaction are essential to us and we are truly sorry for the inconvenience and stress this has caused.
  
  We have noted your concerns, and to address this, we will:
  
  1. Review our communication protocols: We will evaluate our communication processes to ensure timely and effective responses to your inquiries.
  2. Conduct a thorough review of your case: Our team will carefully examine your case to determine if there were any misunderstandings or errors on our part.
  3. Offer a resolution: Based on our findings, we will propose a solution that addresses your concerns and meets your expectations.
  
  We understand the urgency of this matter and are committed to resolving it to your satisfaction. Please expect a follow-up communication from our team in the email address you provided within the next 48 hours.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  The RapidVisa Team

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid Rapid Visa to provide us assistance/review services with our Adjustment of Status application to the US government. Rapid Visa continues to promise it will mail/submit our Adjustment of Status application to the US government, however, after each message promising that are pack is finalized the ** employee keeps delaying. After each broken promise that our application is complete and to be mailed in on a given day, the Rapid Visa service employee (*******) contacts us a few days later asking for more documents and endlessly prolonging our wait to submit. Since we have already paid all of the fees required by Rapid Visa, their continued refusal to mail in our application (after saying it is complete) has us trapped being asked to provide an endless amount of documentation that is mostly the direct result of their unprofessional delays of giving us the service promised and that we have paid for.

  Business response

  05/06/2024

  Hi **************,

  We deeply regret any inconvenience you've faced. Our utmost priority is to ensure that your application is meticulously reviewed and fully prepared before it's submitted to USCIS. The additional requests for documentation are part of our commitment to offering comprehensive support and reducing the likelihood of receiving a Request for Evidence (RFE) in the future.

  Upon conducting the final review, we noticed certain missing documents, prompting our team to promptly contact you to rectify this issue. We understand your frustration due to the delays, and we genuinely appreciate your patience as we diligently work to finalize your application with precision to ensure a positive outcome.
  If you have any further concerns or questions, please feel free to reach out to us. We are here to assist you at every step of this journey.

  Sincerely,

  ***********;

  RapidVisa

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In mid March 2024, I hired RapidVisa to help me with filing an IR5 parent **** with USCIS. Prior to making payment, the sales representative assured me it was likely I could have my application mailed prior to April 1, 2024, the date on which the government fees go up. I completed the application shortly after paying their fee. After the RapidVisa review process of the application was completed and they had my filing fee in hand by March 27, 2024 , they promised over and over to get it out before April 1. I called customer service many times and emailed the reps on their website to get a tracking number, but the response was always the same. They reassured me this application would go out by April 1. As it turns out, RapidVisa never mailed the application. It's now April 5 and RapidVisa still has not mailed my application to USCIS. They are requesting more money for the government filing fee because they missed the deadline. The customer service reps ****** me every step of the way, even deleting correspondence on their internal email system showing that they were going to mail the application before April 1. I would like them to make things right by refunding $140, my damages from their dishonest business practices.

  Business response

  04/16/2024

  Hi Ms. ********************* brings us great sorrow to learn that you did not receive the level of service and attention that you rightfully deserved.
  
  Please be assured that our team has been working tirelessly to ensure the smooth processing of all applications. However, unforeseen challenges arose, leading to the delay that you experienced. I completely understand your frustration, and we take full responsibility for what happened. 
  
  Looking ahead, we are fully committed to bridging any communication gaps and handling customer inquiries with utmost promptness and efficiency. Our dedicated team has already reached out to you to address any outstanding tasks related to your application and provide a swift resolution.
  
  We genuinely appreciate your patience and understanding during this time. Your trust and business mean a great deal to us, and we are committed to continuously improving our services to better serve you.
  
  Thank you once again for your understanding and continued support.
  
  Sincerely, 
  ***********;
  RapidVisa 

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of transaction started in November when I started a monthly payment plan. So far the monthly payments equal $1287. Rapidvisa is supposed to review my legal documents and make sure they are complete and correct and send them to USCIS. These are documents for green card application AOS. They are required to have you submit all your papers, review all the papers, if any are missing then they will tell you. Then you can submit those and they are supposed to send them to USCIS. My dispute is that they have made me wait for months without fully reviewing my documents and sending it in. They work at a crawl speed and dont respond on time. My documents are done. They just wont review and send it in. I have asked them why its taking this long and got no real response to my question. They have not tried to solve the problem of doing their job and finally sending in my AOS. I paid starting November so you can see I have waited a long time. I dont want to deal with them anymore. I will locally get my AOS (green card application) done. I just want a refund of all paid money ($1287). My account is under:********************************* My sign in Id on ********************** ********************** Sincerely,*********************************

  Business response

  02/29/2024

  Dear ********************,

  We hope this message finds you well. Firstly, we extend our sincere apologies for any inconvenience caused by the delay in reviewing your application.

  We understand the importance and urgency of your application, and we took immediate action to expedite the process.

  I am pleased to inform you that your application has now been prioritized, thoroughly reviewed, and duly submitted. Your documents were sent out yesterday, ensuring that your application progresses without further delay.

  We genuinely appreciate your patience and understanding throughout this process. Your cooperation has been invaluable, and we want to assure you that we are committed to providing the best possible assistance.

  Should you have any concerns or questions during the remaining stages of your application process, please do not hesitate to reach out to us. We are ready to assist you in any way we can.

  Sincerely,
  ****** of RapidVisa

  Customer response

  03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid rapid visa, in the sum of $714.00 to file my petition for change of status from to a green card for my now wife, the process has been on going since Januarary 2023 and still hasn't been submitted...

  Business response

  02/06/2024

  Hello ******************,

  Thank you for bringing your concerns to our attention.

  After thoroughly examining your account, it's evident that there have been some difficulties with document uploads and missing information, leading to unfortunate delays. We deeply regret any inconvenience or frustration this may have caused you.

  Rest assured, your petition has already been mailed and your petition tracking number has been sent to your email last January 26.

  Your patience and understanding during this time are greatly appreciated as we strive to address your concerns and advance with your green card petition. If there are any further questions or issues on your mind, please feel free to reach out to us directly.

  Thank you for choosing Rapid Visa, and we look forward to assisting you further.

  Warm regards,
  ******
  RapidVisa

  Business response

  02/06/2024

  Hello! Can you please revise my reply to the customer *************************? Just please remove this paragraph:

  "Please keep in mind that more time was needed for an in-depth review and to ensure that all necessary documentation is submitted accurately and efficiently. Your case has been assigned the highest priority, and we are working diligently to expedite the process."

  Thank you.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started contacting Rapid Visa in April of 2023 and was told to sign up now because I could lock in the current fees that would be increasing in May. I started with them in August because I wanted to get married before filing anything. My wife is ********* and as we started getting the paperwork we needed to gather for the **** we were told on multiple times to go to a external website for the proper examples of the documents needed, and I told them that the website didnt work and they would just send the same link, I asked for examples of the divorce document blanked out, they still sent me the same link. I asked multiple times because they kept telling me that the documents I was submitting were not correct. I flew back to ****** and was told by their agencies that I had all of the papers that would show my wifes divorce. My wife got frustrated and found another company in the *** that specializes in helping ********** and also informed me that I the first document I submitted was the correct documentation. So I spend extra money and time on getting extra paperwork I didnt even need and this process delayed me getting my wife and child to *******. I understand that this company helped me in starting the process but in no way did they finish it nor did they give correct information. I have asked for a refund and was offered $274 that is ridiculous. I paid $1945, while I see them keeping some the amount they offered is 13% of what was paid for service that was only 10-20% completed. I think a fair amount is $1000 refunded. All messages back and forth are on their website which Im locked out since I didnt want to continue paying for their services, I have no doubt they are good with other countries but ****** isnt one of them.

  Business response

  12/28/2023

  Dear **********,

  We want to express our sincere apologies for the challenges you've faced in your recent interactions in obtaining a *****

  We empathize with the complexities involved, and we take your concerns seriously. Your input regarding the difficulties faced with the external website and the need for more precise examples has been noted. We recognize the importance of improving our support in these areas to ensure a smoother customer process and experience.

  Regarding the refund, we are committed to a fair resolution. We want to discuss this matter further with you. To facilitate a more immediate response, kindly contact us at *************************************************. Please include "BBB Response Support" in the subject line for easier tracking. We appreciate your understanding and cooperation. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.

  Best regards,
  ****** of RapidVisa

  Customer response

  12/28/2023

  Im contacting the business through email as they have asked, I dont want to say that I am satisfied or not until we have corresponded together.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8-9-23 I called and made inquiry about spousal ***** The agent quoted $1303. I then said that I would pay up front and was yet undecided about fiance **** or spousal which is going to D.R., and then submit the application. No refund policy or was expressed or written in any email. I then called in September and an intake was done and I advised that I would be traveling to marry on Nov 7, 2023 and asked how to proceed and was recommended a spousal **** (again, I already paid). They responded that when you get married in D.R. just send the marriage certificate to them. I was advised about necessary documents for marriage i.e. birth certificate, prior marriage certificates etc. Unfortunately, I was advised improperly. Once I arrived in D.R., the country denied my paperwork as they want it translated to Spanish. However, they said I must go back to the U.S. and get my original paperwork translated/authenticated there. Later, after weeks of trying to remedy the legal quagmire of documents, I called *********** and informed "****" that I was canceling the marriage and was told the refund manager was not there and that they would get back to me. I received Email from Rapid Visa stating no refund due to 14 day policy. This came after I requested refund on Dec 6 and spoke to ****. On all, Emails prior, I did not receive, read, adhere, agree nor signed anything on its alleged refund policy. They knew I was flying there on the 7th of Nov., after I paid in August. They should of then and there submitted or explain its refund policy. So essentially, no spouse **** application was ever executed as the marriage did not take place. All that was done was basic intake and misinformation.

  Business response

  12/19/2023

  Hi *******,

  Firstly, allow me to extend our sincerest apologies for the challenges you've encountered in your recent interactions with RapidVisa. We genuinely appreciate your feedback, and we take your concerns seriously.

  Upon reviewing your case, we understand your challenges, particularly with the document requirements in the ****************** and the subsequent cancellation of your marriage plans. We empathize with the difficulties you encountered.

  Regarding a potential refund, we appreciate you bringing this to our attention. Given the unique circumstances, we'd like to discuss this matter with you further. Could you reach out ************************************************* and put "BBB Response Support" in the subject line for easier tracking and a more immediate response? Thank you again for reaching out. 

  Warm regards, 

  Shine

   

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is a scam. Period. I paid 1500$ for what I thought was personal lawyer and people working on my case. They adverise that I can call and ask any questions and they would walk me through it as well as I had the option to pay all of my fees in a 6 month installment plan for 1500$ that included a filing fee. I paid the installment plan down in 3 months to prepare for my wedding in *******. I was leaving April 24th and never dealt with immigration so I had a ton of questions and called sevral times. When I would call in they would tell me that my questions we're legal advice and they couldn't help me. They told me I could add a lawyer for 25$ a month with unlimited access. That was a lie it was 40$ for a 30 minute consultation. Each time. They were rude always confused and could never answer my questions. I left to ******* with more questions and no answers. They never explained that alll of our documents would have to be translated inot english which costed us another 350$. When it was time to process the i-30 they delayed sending it in because they needed translation of a page that wasn't supposed to be attached I explained that to at least 20 different people and demanded they send it in. They did. Nothigng they have done has helped our case. We got it approved so quickly becuase my senator sent in 3 expidated **** requests because my father died, my mother went on hospice and I am taking care of my mother and 5 year while working 50 hours weeks. So now that our case has been approved I messaged rapid visa to make sure they sent the fees in. I get a response that says that they dont cover the fees so I called them friday and the guy tells me I am good that just call back when I have our NVC number so i called back today and they are telling me the fees are out of pocket. I got charged 900$ just to file some papers? That is misleading on everything. Its false advertising and then they refuse to refund customers so they get stuck.

  Business response

  12/15/2023

  
  Hello ******, thank you for this feedback!

  We are disheartened to see that you experienced issues working with our team. It appears that the main issue was misaligned expectations on the *******s that are provided by our company. As it says explicitly in several areas of our website, including during account registration and when your ******* agreement is signed, we are not a law firm, we are not attorneys, and we do not provide legal advice.

  
  We do offer an "Ask ************ ******* that you are seemingly referring to which is staffed with experienced attorneys. For Rapidvisa, this is a monthly subscription with unlimited access. It appears you may have attempted to use the Ask My Attorney ******* provided by our parent company, Boundless Immigration, which is provided a la carte for a flat fee as you noted. The requirement that all supporting documents be translated is USCIS policy --and was correctly explained to you by our team and in the resources provided by our technical platform.

  
  As you have noted, our team is unable to intercede on your behalf once the case is accepted and processing has started at USCIS or other government agencies.

  This is a limitation inherent in our role as a non-attorney supported *******... if you need ongoing legal support and representation with your immigration journey, our team always recommends that you seek full representation from an accredited immigration attorney and provides links to the appropriate Ask My Attorney ******* or the AILA Lawyer Finder.

  
  Finally, you mentioned that you were shocked to find that we do not pay governments fees in subsequent steps of the process following approval of the petition by USCIS. Unfortunately, we are only able to provide assistance with the payment of USCIS fees, which again is communicated directly in our terms of ******* and customer agreements. You were never charged for these fees and they weren't part of the payment agreement you signed. I hope this information is helpful to understand why you experienced the issues you cited.

  We understand the importance of providing clearer and more concise information to better prepare you for the various steps in your immigration journey. We apologize for any confusion and are grateful to hear that your case was ultimately approved, as is the case for ****% of our customers. We wish you the best going forward and stand ready to assist you in the future if needed.

  
  

  Customer response

  12/20/2023

   
  Complaint: 20953933
  
  I am rejecting this response because:

  I am attaching a file of our communications. I don't care about a refund all I want is to warm people about making the same mistake I did. Every communication it seems as though you guys were stalling because I submitted all of the paperwork and submitted it to the *** it took less tha 15 mintues all together. I recieved an approval for my mother to be my joint sponser right away. If your not a scam than at best your agents are untrained and unprofessional. No one has the same answers to the same questions and no one is ever on the same page. I was never given any walk through of the services or what I would need to pay extra on top of the 1600$ when the time came for the *** part. **** took my money and then strung me along. Had I not demanded that you send the files to the ***** I would have been going back and forth for months over documents that simply needed to be deleted. I am facing a serious emergency alone in the US right now and needed my husband. Your team didn't care they did nothing at all to help my situation instead they gave me a hard time with constant issues. Keep your money you earned it with all the lies and run around. However I do want people to be able to see how you have treated past customers so that they don't fall into the same trap and end up as upset as I was in the end. i took care of it myself, got it processed faster by myself and got it approved by myself. The only thing I should have paid was the filing fees because you guys did absolutely nothing except take some documents attach them to paper and send them in and I did it by myself. So I am done with your company your no longer needed. But to potiential customers be aware what this company tells you is not what they deliever I promise. 

  
  Sincerely,
  
  *****************

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