ComplaintsforFletcher, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Fletcher LLC in August 2022 to remodel our house. When we hired the company, it was BBB accredited. The remodel was completed in late October 2022. In May of 2023, we noticed that some of the planks on the floor were buckling. We called the office manager several times over the course of 6 months who said she would relay the message to ****. This never happened. In November 2023, we found his number though our text records. I messaged **** and explained the problem. He sent one of his workers. The worker reported that the island with the new quartz counters was installed over the new flooring which was causing the flooring to buckle. Through out 2023 *****, we've had missed appointments as in **** not showing up. He always had some excuse. It took until August 2024, when he sent another worker to fix the floors; however, there were still problems. A few weeks later, he came out with a worker and they "fixed" the problems. Those problems were not fixed! In fact our floors are worse off now. More planks are buckling, planks are split down the middle, and some are not matched at the seams. His resolution was to glue it and left glue marks on our floors. I sent him a message later that day, and he never responded.This is only one part of the problem. The new quartz counter top cracked and we have a cracked tile in our bathroom that he remodeled. He said he could fix these problems too, but that never happened. We paid a lot of money for our remodel. We would like our floors fixed as well as the other problems or we would like our money back. Then we can hire somebody to do the work correctly.Attached is a detailed timeline dating back to August 2022.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.