Customer ReviewsforValyou

I ordered $1500 sectional in June 2022 and it the leg got broken last month, May 2024. I tried to reach out for a help. Valyou told me they dont have the part and my warranty end last year. They told me to get a help from task rabbit service or get the part from amazon which doesn’t fit. The product is also not on their website anymore. I am so upset that the $1500 couch only last 2 years. So sad.

It’s unfortunate to hear about the issue with your sectional’s legs. As much as we’d like to offer more assistance, the best we can do at this point is provide suggestions to help with the situation. Since the product has been discontinued and the warranty has expired, it limits our ability to take further action. Please know that your feedback is valuable, and we will use it to help improve our company and services moving forward.

Horrible customer service. My brand new feather sofa arrived with the inner liner that holds the feathers and poly fill in one of the back cushions completely ripped, so the feathers are spilling out. I notified the company immediately. They informed me to file a warranty claim, which I did. After serving back and forth, the warranty department informed me that their warehouse did not have the liner in stock, and they suggested I sew it myself?! Um, excuse me, I did not just spend $1,800 to repair a couch that arrived brand new and not in compliance with their supposedly rigorous quality assurance. I pushed back and asked for a replacement; again, I was told they did not have it in stock, so they could refund me $50 and buy a new liner on Amazon. I checked Amazon, and I did not see any with the same configuration, with a compartment for the foam and one for the feathers. So I requested they replace the entire cushion, and they replied that they also had none of those in stock and could not give me an estimate on when it would be in stock. So, I hastily accepted their offer to at least credit me $50. However, the original card on which I made the purchase was compromised, so I had to close it and was issued a new card. The warranty department said they could only refund me using my original card. Since this is impossible, and they were refusing to credit a new card, I gave them the option of sending me a check, a visa gift card, or just the liner and a whole new cushion within a reasonable time. Of course, they replied that the only way they could refund me was to the original form of payment. How can this company not figure out how to credit a different card or, for god's sake, send me a check? So now I'm stuck with a ripped/defective liner - and the hope that one day, one will show up at my doorstep. I'm not holding my breath on that one. Why even have a warranty policy if you are not going to deliver?

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand how disappointing it must be to receive a product in less than perfect condition. We appreciate your feedback and will make sure to escalate this internally to improve our processes. We want to assure you that we are actively working on solutions to avoid these types of situations in the future. Your experience will help us address communication gaps and ensure that our warranty procedures are more customer-friendly. Again, we apologize for the trouble and thank you for your patience.

Horrible couch feel like plastic in cushions super ride agent helping me named jan Filed a claim and no answers not calls Stay away from their company Va21214

We regret that the order did not meet your expectations, Jorge. This is surprising, as we wouldn’t have loyal customers if our furniture weren’t high quality or valuable. According to our records, one of our managers reached out to offer options for your concern. However, you're no longer eligible for an exchange or return because the original packaging is missing. Our product experts informed you that the issue you described is normal due to the back cushion fillings. Despite this initial assessment, we extended our help by requesting additional videos to further assess your claims, but we have not yet received anything from you. We believe we have made every effort to help you remedy the situation to the best of our ability.

great experience!! the folks who were in the LA store were so helpful and i got a great deal on my couch, and the delivery was prompt and professional. will be sure to order from valyou again!!

Thank you for trusting us and we hope to see you again at the store.

I just received my couch yesterday and it looks amazing in my living room! I have not tested it out too much yet since I just received it but I can tell the quality and the build is exceptional and super comfortable. The couch is a bit low but I will be getting different legs so I can have a bit of height. I love that it is all customizable. Service: Each representative I worked with went above and beyond before and after placing the order. They were very responsive and answered all my questions. I was hesitant to place an order because I wasn't sure how long it was going to take but I ordered on April 22 and received it on May 15! Delivery: The courier who delivered my sofa really went the extra mile. It was a bit tricky to find my apartment since one of the elevators was down but he was amazing and very friendly! From start to finish my experience has been amazing!

We are thrilled to hear this, Stephanie. The Feathers Sectional looks amazing in your living room. We appreciate your detailed review. Thank you for inspiring us even more!

Delayed delivery with very shady communication from customer service. I was very specific about wanting to talk to someone who knew what was going on with the delays and was told I couldn’t speak with anyone else regarding the issue. It’s been 3 months and my delivery continues to be delayed. Very unhappy with this companies communication.

We are sorry to hear about your experience, Nick. This is never the experience we want you to have. When your order was placed, it was listed as waiting for stock, with an estimated arrival date of May 17. This means that the item wasn't available in our warehouse at the time of purchase and we would need to wait for it to arrive before scheduling delivery. Delays from our ocean freight are beyond our control, but we assure you that shipping will follow as soon as the stock arrives in our warehouse. Our records show that our team responded to your inquiries promptly, whether via email or chat. Unfortunately, due to limited staff, phone calls need to be scheduled. According to the last annotation on your order, you were able to speak with one of our team members who provided you with the estimated arrival date for the stock. While we understand that delays are frustrating, we gave you the option to decide whether waiting was feasible for you. Our website outlines estimated delivery dates, but please note that these are subject to change based on factors such as the specific product ordered, shipping location, and third-party couriers.