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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This investment company requires a commitment of money before detailing what that money is being put towards or the actual yields that money may incur.
Business response
07/11/2023
Hello,
The Connect Invest team has reviewed the complaint filed and we'd like to start by providing a few links accessible on our website that provides details to the investment opportunities offered on our platform.
*************************************************************
*************************************************************how-it-works/
*************************************************************globalassets/***********/connect-invest-ii_offering-circular-051723.pdf (linked in the website footer)
During onboarding, a customer is prompted to fund their digital wallet as this step is needed to make an investment selection.
We apologize if there is any confusion during this step of the onboarding process, but please do note that we do not require customers to fund their accounts to access the pages listed above.
To speak to a team member, please contact us at ***************************************************** or at ************.
Best,
The Connect Invest Team
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.