ComplaintsforZippyLoan
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am receiving NUMEROUS emails from this company.1. You are to immediately cease sending emails (within 24 hours)2. You are to disclose where/when/who and the ** address where you obtained my information 3. You are to COMPLETELY and IMMEDIATELY delete ALL my ************** are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to.I will accept NO other response than what is stated above.Business response
09/12/2022
Hello ******,
Thank you for your message.
We have unsubscribed your email address ***************************** as of August 30, 2022 from ZippyLoan.com directly. Please allow 10 business days for this to take effect.
Although, you may not have requested a loan connection service or information about a loan connection service from our site directly, you may have received an email about ZippyLoan.com from a marketing affiliate as a result of opting into their communication terms and conditions.
If you ever decide to complete the ZippyLoan.com form in the future, please be aware that you will be subscribed to direct or indirect email communication. However, you will always have the option to unsubscribe from receiving such communication, by visiting the website directly and clicking on the unsubscribe link located in the website footer.
ZippyLoan.com does not send direct communication to users regarding loan approvals.
We respect and value our users' privacy.
Kind regards,
ZippyLoan Support Team
ZippyLoan.com provides a loan connection service, connecting people who are looking for loans with lenders who provide them. We are not a financial institution and do not make any final decisions regarding the approval status of a user's loan request.Customer response
09/13/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I **NEVER** subscribed, and the business failed to disclose how I was put on the mailing list as required by my complaint.Business response
09/16/2022
Hello ******,
Once again, thank you for bringing this to our attention. We completely understand your frustration.
Resolving this issue is a high priority for us. Often users opt -in or give permission too third parties to receive marketing messages without realizing it.
We would like to initiate an investigation in order to determine the originating source of the emails, with the intention of ceasing the marketing activity. Also, to verify that the person(s) emailing you are authorized to do so.
To expedite this process, we would request that you forward all the original emails that you have received or are still receiving and pertain to ZippyLoan.com to **********************************.
Moreover, if you have any other email addresses, please send them to us and we will add it to our "Do-Not-Mail" list. As previously mentioned, we have unsubscribed your email address ***************************** as of August 30, 2022 from ZippyLoan.com directly. Please allow 10 business days for this to take effect.
We are working diligently to resolve this matter. We appreciate your assistance with this investigation.
King Regards,
ZippyLoan Support TeamCustomer response
09/20/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided my email address as well as a screen shot. You have all the information needed to stop sending me emails.Business response
10/01/2022
Hello ******,
Thanks again for your response.
As an attempt to investigate, we reviewed the screenshots you provided and noticed they were for VivaLoan.com and not for ZippyLoan.com. Regardless, we have unsubscribed your email address ***************************** as of August 30, 2022 from ZippyLoan.com directly.
King Regards,
ZippyLoan Support Team
Initial Complaint
01/10/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Repetitive UNSOLICITED BULK E-MAIL It appears ZippyLoan (or affiliates) has contracted with a direct marketing publisher that engages in repetitive, high-volume unsolicited bulk e-mail (UBE) with content mix of spamvertising and reward fraud. Aggregate volume from this abusive spam series is up to 15/day. The UBE publisher engages in illicit e-mail harvesting/sharing and is not CAN-SPAM/GDPR compliant. AFAIK - I have not provided verifiable affirmative, deliberate or explicit consent to be added to this list. Recent UBE history: (date, ISP, IP, From:) 1) 2022-01-10 06:14:00 +0000, ******** GmbH, 89.144.36.58, From: ZippyLoan > noreply@offers.com> 2) 2022-01-10 06:14:55 +0000, ******** GmbH, 89.144.14.50, From: ZippyLoan > noreply@offers.com> 3) 2022-01-10 07:32:24 +0000, ******** GmbH, 89.144.10.253, From: ZippyLoan > noreply@offers.com> Please confirm - with effectivity - that this e-mail address has been permanently removed from any UNSOLICITED spamvertising on behalf of ZippyLoan and/or affiliates INCLUDING direct marketing partners/publishers.Business response
06/29/2022
Business Response /* (1000, 5, 2022/01/27) */ Hello M ********, Thank you for your message. We have unsubscribed your email address **************.com as of January 24, 2022 from ZippyLoan.com directly. Please allow 10 business days for this to take effect. Although, you may not have requested a loan connection or information about a loan connection from our site directly, you may have received an email about ZippyLoan.com from a marketing affiliate as a result of opting into their communication terms and conditions. If you ever decide to complete the ZippyLoan.com form in the future, please be aware that you will be subscribed to direct or indirect email communication. However, you will always have the option to unsubscribe from receiving such communication by visiting the website directly and clicking on the unsubscribe link located in the website footer. ZippyLoan.com does not send direct communication to users regarding loan approvals. We respect and value our users' privacy. Kind regards, ZippyLoan Support Team ZippyLoan.com provides a loan connection service, connecting people who are looking for loans with lenders who provide them. We are not a financial institution and do not make any final decisions regarding the approval status of a user's loan request. Consumer Response /* (2000, 7, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you - looking forward to no further periodic unsolicited spam from ZippyLoan.Initial Complaint
12/12/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Business wont stop emailing me at ********************** No way to unsubscribe and I told them to quit emailing meBusiness response
06/24/2022
Business Response /* (1000, 5, 2021/12/21) */ Hello Josh, Thank you for your message. ZippyLoan.com does not send direct communication to users regarding loan approvals. Although, you may not have requested a loan connection from our site directly, you may have received an email about ZippyLoan.com from a marketing affiliate as a result of opting into their communication terms and conditions. In the meantime, we have gone ahead and unsubscribed your email address ********************** as of December 14, 2021 from ZippyLoan.com directly. Please allow 10 business days for this to take effect. If you ever decide to complete the ZippyLoan.com form in the future, please be aware that you will be subscribed to direct or indirect email communication. However, you will always have the option to unsubscribe from receiving such communication by visiting the website directly and clicking on the unsubscribe link located in the website footer. We respect and value our users' privacy. Kind regards, ZippyLoan Support Team ZippyLoan.com provides a loan connection service, connecting people who are looking for loans with lenders who provide them. We are not a financial institution and do not make any final decisions regarding the approval status of a user's loan request.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.