6 Customer Reviews
Review from Rosemary H
1 star08/07/2024
The worst customer service ever. Took my money for a 13 week subscription on July 9th and have only delivered my paper 5 times in one month. I made 4 phone calls and have been in constant contact with Debra Bangle all of which resulted in guarantees that the problem would be resolved. Lies, deceit, empty promises. Isn't it against the law for a company to take your money and fail to deliver your product?Review from Chuck T
1 star02/26/2024
Your customer service absolutely sucks. Just pathetically bad. No way to pay on your website (its broken) and when I call, your stupid automated system says the line is too long, and I will get a call and hangs up (I have no option to hold) and I Never get a call back. ***??? you have loyal customers trying to pay you and you idiots can't even figure out how to take credit cards? seriously? Oh, and the solution from Lori C who knows zero about tech is to say "its your browser" (it isn't) and "its our offsite customer service" (what the **** is that??) Then her answer is to have "one of the girls" call me and give me all my credit card info (including security code) OVER THE PHONE. DUH. Have you ever heard of credit card data breaches you dummy? Why in the hell would I ever in my right mind let "one of the girls" have my credit card info??? Are you seriously that stupid? No thanks. You SUCK.Review from Diane W
1 star02/23/2024
The RJ has lost my yearly payments for daily newspaper for the past 2 years, 2023 & now 2024. This has resulted in 2 years of me wasting my time calling for daily delivery. I have been treated abysmally & rudely. I have been asking for correction & apology for 2 years. I have been a regular yearly subscriber for the past 12 years, paying my yearly subscription in full & in advance each year. I am upset & offended by this rude unkind unpleasant treatment of a a good loyal customer.Review from Roger B
1 star01/19/2024
I have had a subscription to the e Edition of the RJ for over a year. I called to add home delivery and found out the following day my subscription and payment method had been cancelled. It took a long time on the phone to correct everything. I asked to speak to a supervisor and was just put on eternal hold. It used to be very easy to resolve matters with the RJ. Now, they’ve obviously contracted out to people who have communication issues.Review from Todd J
1 star08/17/2023
this business advertises on their website "Cancel anytime". However, they refuse to cancel your subscription unless and until you give them a reason for why you want to cancel. I was told that my subscription would not be canceled because I declined to give a reason why. I had to threaten police involvement for "theft" before my subscription was canceled.Review from Richard V
1 star03/26/2022
In the past week (4/20/2022) the Review Journal nas NOT been delivered. Despite paying for the Review Journal and delivery, I have had to call the Review Journal 8 days in a row for re delivery, It is clear that calling only suffices to obtain a Re Delivery. And quite often that does not work. Clearly they do not care if the Paper is delivered, despite calling for a re delivery. So the only recourse is to terminate paying for the Review Journal. If sufficient customers do this hopefully the inept delivery system at the Review Journal will be modified. I doubt that this will happen as the number of complaints we see is truly large. So call the Paper and complain and request re-delivery and cross your fingers as for the most part, no one at the Review Journal listens. All you get is lip service and stupid apologies. Richard VB
Customer Review Rating
Average of 6 Customer Reviews
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