ComplaintsforCloud Slides
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Complaint Details
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Initial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Shoes ordered from Alpine Footwear dba Cloud Shoes. Shoes arrived damaged and unwearable. No response from email sent to customer service. No answer when called, recording says number not working. Would like a replacement or Credit to my account. Emailed photos of damaged shoes.Initial Complaint
10/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered a product online. Return policy online says that within 30 days they will process returns/refund. After receiving product, I find out that I have to return these items to *******. These items were shipped to me from ******** and they have chinese all over the packaging. The company has stopped emailing me back regarding my return - I feel I should be able to ship them somewhere else and should be issued a refund. This return address is NOT disclosed online. This phone number listed does not work. Please see a history of complaints listed here: (MANY people have issues with their return policy issues, customer service, offering discounts instead of honoring returns)***************************************************************************************Initial Complaint
09/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order from Cloud Slides on Sept 1. Since then I have monitored the tracking data. On sept 9, 2024 tracking stated by order was out for delivery. Over 3 days later and my order still had not arrived, and is still in the status out for delivery. I tried to call Cloud Slides and the delivery service listed on the tracking as CJ Packet. Both numbers had a recording stating they were not accepting phone calls. I emailed Cloud Slides about the issue. They did not answer my question about the order being in an out for delivery status. Instead they just told me to look at the tracking. I then requested either a refund or for them to reship my order. No one responded to this.Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I would like a refund ordered a size 9 by the chart given and they are too big numerous emails sent with no answer on how to return did receive n email that I could keep *********** will give me 50% off my next purchase I dont want that I called the number given and it tells you to use there email only for customer serviceCustomer response
08/28/2024
I heard from the ************** never gave me information to return my item
but they did say to keep the too big *********** will send me for free of charge another pair of a smaller size
not really what I wanted
also there customer service # does not go thru unable to speak to anyone
Customer response
09/26/2024
they sent me a free pair thats ok but they r not giving correct information about returns
Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ORDER #****** Purchased on Jul 06 2024 Paid: $26.96 *********** specifies on their websites and even in the order sent to me that if I am not satisfied that I would be guaranteed a full refund within 30 days. Money back guarantee. They also specified that shipping is express and free. It is 06/25/2024 less than 30 days from my purchased and delivery date and I am not satisfied with my purchase, I email to return as they specified and instead of offering me a a return and full refund as requested they are telling me to gift to a friend and purchase another at 50%. That's absolutley ridiculous! I messaged to mention what their website stated and they now are telling me once again gift to a friend but this time they don't recommend sending back because I have to pay for shipping, or instead I could just buy another pair for 50% lol! No where on their website did it specify that return has a shipping fee. I just would like to send back their item and get my money back!Initial Complaint
07/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Company advertises a 30 day money back guarantee. I contacted them by email ******************************************************************************** eight days after receiving the products on 6/19/24 requesting directions for a refund. Per the instructions on their website and recorded message on phone number provided ************. I have emailed them nine times only to get automated replies.Initial Complaint
07/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Seeking a refund from Cloud Slides after a purchase was made and the product did not fit. Company initially responded and tried to convince me to buy another pair. Is not responding with a refund process. Has guaranteed 100% satisfaction.Initial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company advertises a money back guarantee. I have requesting a refund and return instructions on several occasions, however they will not provide this info to process my return.Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered slides. Only one pair came and the right pair that came was too large. They asked for pictures which I sent them. The only response I received was to buy another pair at half price which I have read here is a scam and they don't actually process anything. After one week of no response I demanded a direct full refund instead of replacement. I received no response and then on third day same email message they copy and pasted to buy another pair. They never refunded my money or actually even attempted to correct my order issue. **************Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased three pairs of shoes from this company. Per their return policy I wanted to send them back for a full refund. But of course they did not provide any return information or an address or instructions. They only provide an email that you have to send an email to asking how to return things. *** asked in excess of eight times for return instruction and address and they either give me a nonsense reply about exchanging them or simply ignore my emails. Theyre in violation of contract. I dont want their product and Im exercising my right under the contract to return them for a full refund. They simply wont communicate or allow the return.
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Customer Complaints Summary
33 total complaints in the last 3 years.
21 complaints closed in the last 12 months.