ComplaintsforAAA Restaurant & Bar Equipment

• Initial Complaint

  07/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid for equipment rentals and none of the equipment worked. We had to throw away a lot of food because their fridges wouldn't get down to the proper temperature. The gas grill would not work the first day. We lost a lot of money on day one for foodiefest. AAA bar and restaurant supply promised to fix all the issues and they didn't. I had to store my food in a fridge in the mall provided by foodie fest instead of the fridge I paid to rent. The cold table stopped working the first day as well and we have to throw away 25 lbs of meat and 30 lbs of cheese. They blamed everything on the sun or the power. They never came to turn off our propane tanks so they were letting out propane all night. They never came to refill the propane tanks. All of their equipment is broke. Some of the equipment was "rigged" to be used with propane instead of electricity. Their equipment is unsafe. The owner refused to give me a refund for anything. He wouldn't give me a refund for food losses or for any of the equipment that was messed up. I have pictures of the high temperatures the equipment was holding and a statement from the health department. I will load the health department statement asap.

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/07/28) */ Contact Name and Title: LARRY S******* Contact Phone: ************ Contact Email: *****.aaa@cox.net We will address here complaint as written Customer rented nine pieces of equipment from us for this event. Two of the pieces were refrigeration. First the event did have an electric issue. Which caused part of the problem. The other part was due to the fact that she put warm food into the units before the reached proper temp. This was done prior to the customer getting Health dept approval and contrary to instructions given to her by us. Upon reporting the refrigerator was not at temp. we exchanged it immediately. We took the unit back to our shop and plugged it in and the unit worked fine and came down to proper temp. customer used this unit for the rest of the event with no issues. In addition, she would not be able to work this event if the equipment did not work and received Health dept approval to continue. This customer was not the only one at the event that did have electrical issue. Once they was resolved all units worked fine. The other piece of equipment she rented from us was a gas griddle. This was a thermostatic griddle which means that when the unit it's a certain temp. the unit shuts off. When it goes below the set temp. the unit turns back on. Customer thought there was something wrong with the unit, and reported that it kept turning off. This is how this unit is supposed to work just like a home oven. If we did not fix or explain all issues then how did customer continue to operate during the event with the equipment she rented from us. While she may have stored extra food in another location she could not according to the health dept not have any working refrigeration in her booth. As for the food she claims she threw away was her own neglect as she put food in the unit before it reached temp and the health dept saw this and forced them to through the food out. She again did not want to listen to anybody regarding how equipment works. Once the electric was corrected (which we had no control of) the unit came down to temp and was used for the event. Her statement that we did not come to turn of the propane is again a problem with customer not listening. We make sure all equipment is working before we leave an event. We are not responsible for turning propane off at the end of an event or turning the equipment on the next day. This is the customers responsibility along the 20+ vendors. It was also told that we provide propane to start but if they run out they were given a contact number to fill. Regarding her comment of some of the equipment was rigged to used propane instead of electricity. This is total falsehood. There was nothing she rented that was rigged in anyway . You cannot rig a piece of commercial equipment that way and have it pass health dept. Our equipment was rent by at least 8 other vendors at this event with no trouble reported by any of them. They all shut their equipment off at night and all ordered additional propane from the recommended source. This was her first event and customer did not follow any of our recommendations and any problems she experienced were of her own doing. Along with her working the full event making money with our equipment. If the equipment did not work how could she continue with the event

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