Customer ReviewsforJohnnie Walker RV

Everyone was friendly and worked with helping me select an RV that worked for me. CJ was the first person I met. Everyone made feel welcome and comfortable. I liked not feeling pressured to buy anything right away. After having my RV for 2 weeks, one of the lighting assemblies was flickering. They ordered a new one for me and told me how to install the new one. All of you are amazing. Thank you.

Christine, thank you so much for your kind words! We're thrilled to hear that CJ and the entire team at JWRV made you feel welcome and comfortable. And, we're happy to hear that our service team was able to provide you with excellent service as well! If you have any questions for us in the future, please do not hesitate to give us a call. All the best, Darcy and the JWRV Team

Purchasing my trailer was an exceptional experience! I never felt pressured throughout the process; instead, I felt empowered and in control, which I truly value. The team there is incredibly friendly and accommodating. Working with Mark, my sales representative, was a delight. He exceeded all expectations with his exceptional service and dedication. I highly recommend purchasing from Johnnie Walkers’s team!

Thank you for this glowing review, Sherry! We're thrilled that Mark and the entire JWRV team could provide you with nothing but the best experience, as that is what we pride ourselves on. If there is anything we can do for you in the future, please do not hesitate to give us a call. Thank you for all your support! All the best, Darcy and the JWRV Team

The best thing about this is that you guy's make us feel like family.

Oscar, thank you for these kind words! When you're here, you're family and we're so happy to have you part of the JWRV family! If you have any questions for us in the future, please do not hesitate to give us a call. All the best, Darcy and the JWRV Team

I really was very happy with the incredible job everyone did. I bought my first travel trailer and was met with incredible friendliness from the entire staff. From day one I felt like I was part of the family! I never felt pressured or rushed and everything just fell into place and it wouldn't have been so quick and easy without all their patience and being on the ball. I will recommend Johnnie Walker to anyone I come across, looking for an RV.

Hi there James, and thank you for leaving us this glowing review! We work hard to prioritize our customers before and AFTER the sale. We're happy to hear that you had a pleasant buying experience and we're grateful for any referral recommendations you happen to send our way! If you have any questions in the future, please do not hesitate to give us a call! All the best, Darcy and the JWRV Team

We recently purchased our RV here and had a great experience with the whole team- especially Robo, our sales rep. All were attentive, knowledgeable and available with support and guidance throughout. Any questions or concerns we had were quickly and satisfactorily addressed. Johnnie Walker RV has been a fixture here for decades- for very good reasons.

Kimberly, Congratulations and Welcome to the Johnnie Walker RV Family of Happy Campers! We sincerely appreciate your business and are happy to be part of this new adventure for you, Thank you for the kind words and beautiful review. We sure pride ourselves on customer service. 61 years in the Making! Again Thank you and Congratulations, The JWRV Family

Without a doubt, Johnnie Walker RV provides unparalleled RV service! As a long-time RV owner, I've had my fair share of experiences with dealerships. After shopping around, I stumbled upon Johnnie Walker RV, and I couldn't be happier. Their level of care is truly remarkable. Not only was the pricing fair, but the repairs were completed promptly and flawlessly. I highly recommend them to anyone in need of RV services and will definitely return for any future needs.

Thank you for this glowing review George! Customer service is our #1 priority and we're thrilled that you see and appreciate our high standards. if there is anything we can do for you in the future, please do not hesitate to reach out. All the best, Darcy and the JWRV Team

Absolutely the BEST RV SERVICE Ever! I am from North Carolina... have had RV's all of my adult life. Just moved to Las Vegas... Tried that "BLUE" dealer - Stayed clear of the CW, as they are horrible - Been there done that... Then i found Johnnie Walker RV. I was amazed how much they care. Price was fair, repairs were done right and quick! Highly Recommend and will be back if I need anything RV related!

Courtney, thank you for leaving us this glowing review! We work hard to provide top notch service to our customers, therefore, we're happy to hear that we've met your expectations. Whether it's sales, parts or service, making customers our top priority is our main concern. If you have any questions in the future, please do not hesitate to give us a call. Happy Camping! All the best, Darcy and the JWRV Team

Awesome people and awesome service. It’s like your part of the family!

Randy, thank you for your kind words! We're happy to hear that you felt welcomed and had a terrific experience here. If there is anything we can do for you in the future, please do not hesitate to give us a call. Happy Camping! All the best, Darcy and the JWRV Team

Very nice customer service lounge and dog area. I’m very disappointed in the work. The first visit was inspect to write for the insurance turned off my Master switch and I have a residential refrigerator which shut that down for 4 1/2 hours in their shop and another couple hours before I realize the switch was off, ruined all my food with no offer of replacement. The second visit after parts got received my Coach was plugged in the whole time, I was extremely grateful. When I asked if footing on my level Was taken off Loctite added, they said no. As my experience with having a previous level replaced, It vibrated loose and fell off the interstate. When I reached out to the company, they asked me if it was put on with Loctite so I was definitely experienced with having the other one replaced a year later. So right, where my coach was parked the mechanic came out took the footing off used red lock tight instead of blue as level requires. Carbon monoxide monitor was replaced Trim was pulled off and replaced with nails that came through on the other side of the wall panel above my fireplace. Extension cord they used was thrown on top of my cords with grease all over it and left. When I pulled it out grease was all over everything. Extremely disappointed in the quality of work and lack of professionalism in the shop. Service manager was awesome. He went above and beyond to make sure I could get in as I’m a full-time RV. Made sure everything got done.

Thank you for taking the time to express your concerns. After reviewing your service stay with us, it’s unfortunate that your experience left you dissatisfied. As a personal referral from your brother, to our shop foreman, we really tried to make your service visit a positive one.

Cole, the service adviser, actually reduced the cost to you for the diagnostics by $268.50, as a courtesy on  your service bill. I also understand that Cole and our shop foreman stayed afterhours to make adjustments to items that were not listed on your service ticket in order to get you out and on the road.  I understand there has been some conflicts on what was and was not done with your motorhome and I wish that you had trust in Johnnie Walker RVs as so many of our other service customers do. Our technician states that the fireplace was never removed and the surge protector was never used.  We have certain policies in regards to this. 

We have normally have 120-150 service appointments a month that entail15-20 item repair lists, and I am happy to state that this is our 1st negative BBB service review and it is truly sad that a referral customer was not happy and satisfied. 

Again we are sorry and wish we could have made you a happy service customer, and will definitely use this review as a reminder to help improve our service in the future.

If you have questions or we can be of assistance, please feel free to give our service manager a call - Ray Arbesu 702-436-2495.

Thank you,
Darcy Walker-Fitch
Johnnie Walker RV's

Contacted Ray, very helpful to get the fireplace trimming fixed. The 200+ they gave me off of the service fee. Didn’t no use for me for the damage food since I had to pay the $500 deductible anyways. The only way it helped was the overall bill going to the insurance, I will resubmit a comment after things are fixed on May 1