ComplaintsforCorrect Merch
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to formally open a case regarding a consignment store named Correctmerch. In July 2023, I sent nearly 80 items to Correctmerch to be sold on consignment. Initially, the owner, ***, was prompt with payouts for sold items and demonstrated great attention to detail.However, since the beginning of 2024, communication has drastically declined. *** has been extremely slow in responding to my inquiries and has delayed payouts significantly. Over the past month, I have repeatedly requested the return of the remaining 60 items currently on consignment. Despite these requests, I have received only empty promises about when these items will be shipped back to **** have attached a document exported from Correctmerch's consignment portal, detailing the items that were sent. Additionally, I provided *** with a shipping label about a month ago, yet he continues to make excuses and has not shipped my items.I regret having to escalate this issue to the BBB, but ***'s unreliability and lack of communication leave me no choice. I urgently need my items returned.Thank you for your assistance in this matter.Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Correct Merch is a consignment based retail store. They owe me and other consignors money for sold items, and they refuse to ship inventory back. I have been contact with them since last September, and I am still trying to get my items back. Because they have done this to multiple people, they should have their license suspended until they return all items and payout the amount owed for shoes and streetwear sold or lost at their location.Business response
03/29/2024
Shipping items back does take time, because we are located in the middle of the *************** and no Post Offices do pick up on *********** it is difficult to drop everything and ship items back. Our hours are 10-9 daily, so getting to the post office is a process. ***** has received all her items back, and we never said it would be an immediate turnaround for getting items back.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.