Customer ReviewsforBodyheat Tanning

I’ve been a customer there for 25 years recently over the last six months. I’ve developed problems with my membership consistently raising prices them equipment doesn’t work when you called to complain about rude, representatives and problems. The girls at the corporate office are extremely rude. They don’t care they hang up on you. It’s really bad business when I’ve been a customer there for 25 years and never had any problems until the last six months and I get nothing but rude people hanging up on you and don’t care I’m trying to cancel my membership and they’re making it drama and big problems about it when I’ve been a member there for the last few months I haven’t even been able to Dan cause of people. There are so rude every time I go in I’ve tanned once in two months and there as they charge me, I try to get problems resolved they refused to resolve them they don’t care.

Horrible horrible horrible they suck you in at the monthly membership and then if you don't cancel two weeks before the first of the month they will charge your credit card. The owner is combative, doesn't want to hear your opinion, and we'll hang the phone up on you

WATCH OUT! DECEPTIVE! CASH GRAB! They charge about $100/month to begin with. On their "no commitment month to month" plan, they require auto-pay and require you to have a checking account or credit card set up with them for that auto-pay. They don't allow you to set it up without auto-renewal. They also require a 30-day notice prior to cancellation. That means the moment you buy 1 month on their no-commitment plan, you are required to pay for 2 months. Plus you have to take your time to call in to their phone number to get it canceled; you can't just tell them at the tanning location to cancel it.

I was a happy member with body until i got pregnant and needed to cancel my membership, and now having a run around 7 months later, they also falsely claimed i have a $200 cancellation fee, but i had to cancel before due to moving out of state because they do not have a body in that state. So its possible to cancel without a fee, which i know i didnt have and + they did change our monthly payments. I told them we can go to court no problem, because a pregnant woman should not be tanning and this is a medical issues not just someone trying to cancel.

I went to Bodyheat at the end of May to get their Memorial Day special which was supposed to be $57 in my checking account reflecting $97 they couldn't tell me why they said that was the price I said that's not what your sign said anyways regardless I decided to tan and then they close their hours that were supposed to be till 10 PM down to 6 PM which I was unable to go due to my work hours, I've tried to call them and left messages they never called me back but I finally did get a hold of somebody they said they were trying to find help in the meantime their store hours going to be 6 PM I picked this location due to the fact that I drive a truck and gas is expensive this is across the street from my house only reason I went there if I wanted to go to another place I wouldn't of picked them I would've drove somewhere else regardless I asked in the freeze my account well they charged me for the month that they were closed short hours and then they froze the following month which doesn't make sense I've asked for a refund they refused to give it to me I barely made it to the place a couple of times on the one day off I had and the last time I went they told me my account was frozen after I was in the booth tanned up and then she couldn't do anything about it at this point and the frustrations they put me through I told him I would never wanted to come back I wanted to refund they refused to give it to me they're very unprofessional and rude and they just want your money and not help you all I said is we have other locations you could drive to which I've explained to them over and over Again I selected this place because it was across the street and the hours I was able to make it there before they closed

I signed a membership agreement with Bodyheat Tanning on March 7, 2022 for a basic plan. I was immediately upsold to a VIP membership by a young lady who misrepresented the product. She was obviously a new employee. At that time I requested a certain tanning device and I was told that they didn't have one at that store but the VIP Membership allowed me to tan at any of their stores. I went to another store and was given the same runaround. When I called around to the various Bodyheat stores I learned that the device I wanted to use primarily was located at a store far from my home. This inconvenience caused me to try to cancel the contract. I went to the store where I had signed up and asked to have my contract cancelled and was told that I had to call the corporate office to do so. So I did. Someone who said her name was Poli told me that I could cancel it but that I had to submit an email to the corporate office requesting the cancellation. Which I did on March 10, 2022. This was within 3 days of the contract signing. I received no answer and 3 weeks later they debited my bank account. This led to a series of phone calls to the corporate office: 4/21/2022 at 4:15 p.m. - Brandy told me that she could not find my email so I resubmitted the same request at her suggestion. She did not see it come in and asked me to call back the next day on the chance that their system was bogged down. 4/25/2022 - I called and spoke to Kevin who was able to find my message and he told me that it would require a $200 fee which I agreed to. He then said that he would see to it that the contract was cancelled immediately. 5/6/2022 - I received an email message from BH corporate office stating that I could cancel for a $200 termination fee. It has become obvious that they are "playing" me because they have continued to steal from my bank account. As of this date they have taken $424.72 from me since I requested the termination. I want it to stop and I demand a $224.72 refund.

Im with bodyheattanning about 14 years and i had an incident on 02-19-22 i send e-mail to the corporate office and also told them to cancel my account and the Cancellation notice should be grom the 2-19-22. I Experienced nightmare on the 2-19-22 And I send them an explanation in the email , i didn't hear back from them until 3-1-22 because this is the day the collect payment of my account ,since i didn't hear from them day before i blocked my card and i got an response from them on the 3-1-22 saying we can't cancel ur account until u pay 108$ but i didn't tan since 2-19-22 and they said they not going to cancel my account until i pay . THEY DIDN't EVEN APOLOGIZE FOR MY INCIDENT THAT HAPPEN . They only contacted me for the payment, the Notice should start on the 19th since I send an email and should be 30 days from that day meaning i should pay them only half of the 108$ because my whole month February is paid and i didn't even go tanning since the 2-19-22 and they should cancel my account and apologize and not ask for 30 days notice for my bad incident that happen, i was left alone in salon tanning my bed didn't work i was calling the employee and she was no where to find so i put back on the close and was looking for her everywhere and i started to be scared what is going on and when i went in the back the back door was open and it was dark outside i was so scared than i heard her talking so she was outside in the back door vapping and talking on the phone while i was all alone in tanning and she was very rude since i walked in to tanning she was pushing to sell me lotions and i said that im in rush and she Continued talking about lotions which ones are good and i said next time im in rush thank u than she said i didn't sign some forms since 2016 and i should sign them every 6 months so in case i burn they not responsible and i said ok can i do it tomorrow since i didn't do since 2016 it can wait one more day so i can read what im signing she said no so i signed.

I started tanning with Body Heat Tanning and it has been nothing but a nightmare. They say you can get a membership unlimited every month paying as you go with your tan and it is a total lie as soon as you give them your debit card information to put on file let's say you started on the 1st of every month and then when that next month comes on the 1st if you decide to not go in until the second they start charging your debit card $20 per day and then like I said it's supposed to be pay as you go membership but if you decide not to go in to tan that very next month they will start charging late fees of over 20$ per day the first few days then they start charging u the the whole membership fee on top of late fees of over 120$ plus and so on for everyday and every month you don't tan causing you to ruin your checking account with all your other banking needs putting u in the worst situation possible all over there GREED. It has literally been over 3 months that I haven't tan at BODY HEAT TANNING AND THERE STILL HITTING MY ACCOUNT UP for over $400+ it's ridiculous all locations are the same and this has happened to at least 2 of my friends including myself. I had paid for a tanning lotion that they had in their salon for $197 and when I looked online to see how much body heat tanning paid for it its only coat them $4.50 cents wow!! Unreal. I am a Christian I have no reason to post anything that is untrue and this is not something that I do all the time as far as putting any complaints but this was just too much and I don't want to see anybody else have to go through what me and my friends have been going through just Please be aware that's all I want to do is let people be aware you don't want to have your checking account ruined and it is such an insult it's about principle and they have none they are just very greedy. God Bless everyone out there.