27 Customer Reviews
Review from Debra C
5 stars11/19/2024
I am a very pleased customer! Aqua Ionizer Deluxe 9.5 was an excellent purchase. This alkaline water ionizer provides quality water. My Sister has an Aqua Ionizer for many years, and I've always enjoyed the quality of water, in her home. I no longer require bottled water. I have my own high quality water, from a reliable company. Thank you.Review from Stephen P
5 stars11/05/2024
Great machine. Have owned it for many years. Great fast service. Fair maintenance prices.Review from Ana Z
5 stars11/04/2024
Just wanted to take the time to review the online chat serviced provided by **** who helped me decide on a machine and package for my home. He was very attentive and helpful. Thank you so much.Review from Etsuko T
5 stars10/21/2024
I've been using the Aqua Ionizer Deluxe 5.0 for over seven years, and I panicked when it stopped working. I contacted customer service, and they promptly sent me a video on how to fix it. When it stopped working again later, they sent me a replacement part for free. It's working perfectly now. I wish all customer service were as excellent as theirs.
Real Spirit USA, Inc. Response
10/29/2024
Thank you ******, In today's world we understand it is hard to get customer service. We use no AI, just good hearted real people that are happy to serve our customers. We know people do not want to use their phones, so we have text messaging during our business hours, but we love to talk with our customers and keep all of their information secure and safe, and never sell to lists. We invite you any time to give us a call at: ************ we are always happy to answer questions about our best in class Alkaline water ionizers. Thank you again for your faith in our company and products. *. ***** - CEOReview from CEM U
5 stars09/19/2024
The customer service of this company is absolutely magnificent as well as their products. Shout out to ******** who literally went above and beyond to help me remove my unit so that I can send it in for deep cleaning. She even FaceTime me from their company iPad and assisted me to resolve my issues. It is hard to find top notch genuine people these days to help their customers so thank you and I will be recommending your company and your service to everyone.Real Spirit USA, Inc. Response
10/29/2024
We really are here to help our customers. ******** and the rest of our team really appreciate your feedback and your review of your experience. Many Thanks! *. ***** - CEOReview from Justin L
5 stars09/14/2024
Love this place from **** to anyone in the past who has serviced and helped cover under the warranty any repairs the past 3 to 4 years. everything is returned in a timely manner and communication is top notch!Review from Carolyn P
5 stars09/12/2024
We love our Aqua Ionizer Pro We bought it 6 years ago and there is just 2 of us but i rinse all my sprouts so i do use the plant water setting often. BTW my sprouts do sprout faster with this water.We love the taste of the filtered water it is so refreshing.The customer service gets better and better every year. I am glad they have a newsletter now. I would like to share more i formation with my friends and family.Real Spirit USA, Inc. Response
10/29/2024
Thank you *******, we really appreciate your feedback and review. Please contact us anytime you want to know more about your product and how to get the best out of it, or what discounts we may have for current customers and our referral program for your friends and family. We want to help you share the benefits of Ionized water with those you care about. Sincerely, *. ******** - President/ Sales-OperationsReview from Paul L
5 stars08/19/2024
A great business! *** placed several orders with them and always wonderful service.Real Spirit USA, Inc. Response
10/29/2024
****, thanks for that. We will keep doing our best for you and our other customers! *. ***** - CEOReview from Mike S
5 stars08/14/2024
Excellent product, highly recommended and great attention with customer service ??Review from Jon H
5 stars08/13/2024
I've been using the Air Water Life Aqua Ionizer Deluxe 9.5 for a while now, and it's been a game-changer for my health and daily routine. The water tastes so much bettercrisp and refreshingand I love that I can easily adjust the pH levels depending on what I need, whether it's alkaline water for drinking or acidic water for cleaning. The installation was straightforward, and the unit looks great in my kitchen. Since I started using it, I've noticed I feel more energized and hydrated throughout the day. It's definitely been worth the investment!*** Wash D.C.
Customer Review Rating
Average of 27 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.