16 Customer Reviews
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Review from James R
1 star10/31/2024
Servers arent DDOS protected as advertised, must make special request. Made a request after a DDOS attack for protected hardware and it didnt work. Company refuses to VPN the server or protect the *** downtime is approaching two days with 13 hour ticket response times. Company limits hardware performance so when player count approaches full capacity the server begins to lag, this is to encourage you to purchase more space. Over all dishonest and predatory business tactics with horrible support and management.Review from Blaine N
1 star10/31/2024
Terrible company with terrible business practices. Their coercion to s**** Ark players with Studio Wildcards is pathetic like their employee base and owners. Will be hopping on the first class action lawsuit against them possible.Review from Lawrence p
1 star10/28/2024
Had a DayZ server for a year and it lagged the entire time. I had my server moved multiple times, Re installed, used vanilla settings and contacted nitrado on various occasions. They would say they were clearing backend issues and moving my server to a different machine but it would still have lag.. paid over 50 a month for horrible performance with zero actual help.Review from Francis n
1 star10/08/2024
be warned to get any server through this company as they are already overpriced and do not respond to support tickets be warned when you rent a server and you go to try to cancel it that there is a second pop-up window in dark colors with white writing after you already went through the first window that says process cancellation second window is to trick people that are not paying attention so they are forced into paying another month then they will tell you that there is no refund when that is put there like that on purpose now I can't pay one of my bills because they charged me and won't refund me because I didn't notice the second windowReview from ariel H
1 star06/23/2024
this server company is ridiculous no support no contact info overpriced and the server is crashing multiple times a day this company is absolute garbage!!!!!! paying for a service i cant fully use !Review from Cindy F
1 star05/04/2024
This company is ripping people off! They have no way to reach customer service, and do not have their server up most of the time. They also expect users to solve their own problems with servers instead of actually running the services that are paid for by the customer. Stay far away from them. They will take your money and then leave you with no server and no way to contact them.Review from Michael B
1 star03/11/2024
I help run a server for their newly supported game "Chivalry 2." The servers can't even handle the advertised 64 player modes without crashing. They haven't responded to our support tickets and everyone running a server is having similar problems. A lot of them are going to request refunds shortly if the situation isn't addressed. Avoid this company, the lack of support and testing of their servers should say enough. Paying, willing customers are being ignored. Instability, lag, lack of DDoS protection software, and server crashes plague these servers. I wish they were better because I love the game, but they aren't. Avoid this company, they ruined the hope of private servers in the chivalry 2 community.Review from Nicholas R
1 star02/06/2024
Please do not use this company's server host. They will take your money and not help you in any way. I wish the BBB would step in and do something about this they are scamming people out of their money.Review from Courtney S
1 star02/01/2024
Worst server hosting company you could possibly go through. They are a complete scam with horrible outdated hardware. You buy a server from them to not only get terrible performance but don't even get the runtime you paid for. Your server will be down half the time or more. If you reach out to customer support you will get a automated copy-paste response after 48+ hours. You have to keep opening tickets over and over just to get a response from a real person and even then it is 50/50. Don't use this company!Review from Chris A
1 star01/05/2024
Terrible slow customer service, and they scam you for money. The website doesn't work properly or they are behind thr scenes changing settings to intentionally keep your account recurring payment, and knowingly morally and ethically wrong they take your money and say no refunds..Had a server going. Wanted to change it to 20 slots, they charged me 6 bucks for the setting change and did not change the slots, then charged me again the next month for 70 slots... I complained, no refund they said I didn't change it to 20 slots. I then told them I wanted to cancel many times and made it clear, I changed recurring to non recurring as one of the emails said to do, and the next month they charged me for a 70 slot again saying I didn't change to non recurring and that there will be no refund, the whole time the server is deactivated so they aren't giving me any services. They keep saying I can cancel myself at any time, when there is no way to find this out, and every guide online at the time or even now says you have to open a ticket with support to cancel.. I went back changed it again, see if I get charged again
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