Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Custom Ironworks Sin City has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforCustom Ironworks Sin City

    Gates
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      on 8/31/2023 Mike from Custom Ironworks Sin City came to give me an estimate on a new gate. He gave me a quote of $3,250 and asked for a deposit to get the gate powder coated. I gave him and have a receipt for $1,700 down payment. On 9/13/23 I contacted him and said my gate was approved to start the job. He said sometimes it takes a week to get powder coated. He has been continuing to make excuses and put it off. Now he is not communicating at all and it has been 3 month's. It's seems to me my money if being stolen.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On Sept 26, 2023, I was looking for custom gates for our new home. I came across "Mike's" advertisement on Facebook Marketplace, and reached out. He was extremely responsive, and seemed knowledgeable and showed me pictures of some of his work. We then agreed for him to come to my house and give me an estimate. On Oct 1, Mike arrived in a red pickup truck (I have video surveillance of this meetup directly from my garage.) After looking at my gates, he gave me an estimated $1500 for two custom gates, and he only accepted Zelle. He said that he takes a deposit of 50% ($840) and that the work should only take 2-3weeks max. I sent him a Zelle payment right away, which is linked to his cell phone. This was how I got his number (our correspondence was through Facebook Messenger prior) His Zelle was listed under a business name called "Custom Ironworks Sincity LLC." On Oct 25th, I reached out to Mike for an update. He said that the gates were done but he has "one large job" before finishing mine, and that he will have "better info for me" the following week. On Nov 3, since I heard nothing back, I reached out again but with no response. I then proceeded to text his cell phone, with no response either. Nov 4, he finally picked up the phone and we had a brief conversation. Though he was non-apologetic, he stated that he should be able to finish my work by "next week". On Nov 13th, I reached out once again, and he stated that my gates were actually in the "powder coating" process. I found this to be unbelievable, since he had told me prior that it was ready, and that the delay was from a "big job" he needed to complete. I then responded for a new estimate time of completion and voiced my frustration and concern since he told me it would only take 2-3 weeks. He told me that it would be "sometime this week" and he was "waiting for response" from powder coating. Nov 16, I texted him again, there has been no response. I also made phone calls but directed straight to voicemail.

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.