Customer ReviewsforThe Range Hood Store

We ordered refrigerator and a dishwasher from the Range Hood Store the beginning of September. It was delivered and we had our contractor install it the same day it came in. We saw the reviews online on the website and thought we were ordering a good product. Came to find out that IF YOU LEAVE A BAD REVIEW, THEY WILL REMOVE IT. This is why all of their reviews are good. The ice maker has not worked since day one and two of the handles that we ordered don't stay on. I started calling and emailing the day after installation. No one picks up the phone and if you ask them to call you back, they will not. After being on hold for about 30 minutes you will get a message to email them at contact at therangehoodstore.com. After about a week of calling and emailing I finally had a response to send them a picture of the problem. How do you send them a picture of the ice maker not making ice? Or how do you send a picture of the handles not staying on? I did what they asked and they send me a general email giving me instructions on how to troubleshoot it. Still did not work.I finally got someone to call me back and she was able to send new door handles. But the ice maker situation has still not been resolved and we are in the middle of October. The part was back ordered. I just received it and they had ***** come out and replace it. It's still not working. They told me they will not return it, they don't take returns just an exchange. This is where it gets good....she said I HAD TO ******************, DRIVE IT TO FED EX AND SHIP IT BACK TO THEM. SERIOUSLY!!!! They have HORRIBLE customer service!!! They will be polite and help when you're placing your order but don't call with a complaint. The refrigerator was $4000! That's not cheap! I just want a working fridge.

Hello Veronica! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your ZLINE products. Looking into your case further, it looks as if we submitted you for a full refund on your kitchen suite. If there is anything we can do to assist further, please do not hesitate to reach out. Thank you!

I ordered a range hood from the website. I was looking for a white range hood. After finding something online I order the range hood expecting it to be like the one online. But I received a range hood that is half white and have stainless steel. Doesn't look like the one online. I requested a return so I can order one that is 100% white, but now they want me to pay to return a order.

Hello Adriaan! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your range hood. We understand the confusion and highly recommend reading through the specifications on the product, where it states "Stainless Steel with White Matte Shell" as the finish. As return fees are decided by the manufacturer, unfortunately we are unable to waive those fees. If there is anything we can do to assist you, please do not hesitate to reach out to us. Thank you!

I found the stove would not work for my kitchen. I was changed $150 to return it and it was never even removed from the box.

Hello ******,We sincerely apologize for your experience and our delayed response, unfortunately per ZLINE's return policy on all freight orders, there is a $150 return shipping fee to cover the costs of return freight shipping. ZLINE covers the cost of shipping to all customers, but if there's a return on an item without damage or defect, the customer is in charge of covering shipping costs on the return.If you have any other questions you can always contact us at ************************************* and we'd be happy to help!Thank you.

Hello ******,We sincerely apologize for your experience and our delayed response, unfortunately per ZLINE's return policy on all freight orders, there is a $150 return shipping fee to cover the costs of return freight shipping. ZLINE covers the cost of shipping to all customers, but if there's a return on an item without damage or defect, the customer is in charge of covering shipping costs on the return.If you have any other questions you can always contact us at ************************************* and we'd be happy to help!Thank you.