ComplaintsforWellspring Meds

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 24, 2022 placed order for Wellspring Meds. June 28, 2022 showed order as delivered. The order never arrived, it's now August 29, 2022. I have sent several emails and left several voicemails to no avail. Today, August 29, 2022, only the last email was responded to from yesterday. I just wanted my package or my refund of $58.95. ***** delivery said they didn't have a package to deliver from Wellspring, they said consider it lost. Today, after two months with no response from Wellspring, ************, the representative on the phone states that they have no record of my voice-mails or emails. They, also, stated I should check with my neighbors or that it may read as delivered but still be in transit. I just wanted to get my package, that is all. I never requested a refund until ************ became very rude, combative and blatantly disrespectful, she ignored my cries for help. Everything about this transaction screams scam or fraudulent, from the lack of customer service to the lack of corporate information, which ************ states the unnamed CEO doesn't deal with customers, her words! Buyers beware that this company is very suspect with its business practices! I have my call logs and emails to dispute the claims that I never contacted them, up until yesterday. I just want my package or my money, that's it! But, I really want other potential customers to know how nonchalant this business representative was towards my concerns. Oh, I was placed on hold without notice after I addressed my concern about how scams usually happen and that this definitely makes me wonder if I was!

  

  Business response

  09/13/2022

  The information and photos the customer sent are of her recent attempts in August 2022 to contact us.  We have record of her recently connecting with our team two months after her package was delivered.  We have no record of contact prior to this. We have detailed notes on our server of her calls that were attended to.  We have no previous record of her contacting us prior to August 29th, 2022.  She is unable to provide proof of this either as all her attachments were recent details of her connecting with us.  I have the original delivery information as well as the ***** account and tracking showing her package was delivered to her address as we stated on 6/28/2022.  Once a package is delivered and ***** has proof of delivery it is considered completed and fulfilled.  Per our online refunds and issues information on our website we give customers 30 days from the purchase to reach out to us to declare any issues with their product.  We have not record or emails, calls or chats from this customr prior to her call on August 26 and again August 29th.  I am attaching proof of all interactions and relevant information regarding this customer.  We have a very high rating from our customers online and we do our best to properly assist each and every customer we can in a fair and professional manner.  This customer has been detailed as irate from our customer service team.  While we are properly trained to deal with an upset customer we do have policies and procedures in place to assist our team with these situations.  Our representatives did as they were taught and informed her in accordance with our policies and procedures. My deepest apologies to this customer as we always strive for excellent customer service and satisfaction.  After 30 days however there is little we can do with the carriers to further track a missing package.

   

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