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Complaint Details
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Initial Complaint
02/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car to big e tire on Monday the 13 of February because car was shaking they said to me and listed all things that needed to be done that’s on invoice Engine diagnostic Air filter Pcv valve Auto light Ignition coil Tune up 4 cylinder Fuel system clean 4 wheel alignment I paid 742.61 on February 16 When my car was finished I went and picked up I began to drive car and it wouldn’t go over 40 miles a hr I called big e tire n told them what was going on the man on the phone said when they did alignment something about caliber and told Carl to drain it now I was never told when I picked up the car anything about the caliber or brakes so my car will not move and the brakes were locked I said why did u touch my breaks he said oh he went n test drive it to make sure nothing got locked up from whatever he did to the breaks my breaks were perfectly fine n was never told nothing about breaks now they want me to pay 7-800$ for something I was never asked or told about unroll I called calling my car isn’t working n I picked it up 5 min ago so whatever he did with my brakes without informing me not even when I picked up the car is in then
Business response
02/21/2023
Hi *****, This is Joe with Kost/Big E tire. I tried to leave you a voicemail earlier. Your voicemail is full. I sent you a text message. I want to help you resolve this matter. You have become a good customer. Please call me at your earliest convenience at *************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.