ComplaintsforAC Air Cooling Co., Inc.
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
September 2023 I hired **** to put in an air conditioner. We enjoyed the air until winter started. Shortly after summer began, we tried to use it again and it wouldnt turn on. I called **** on June 20th and asked him to repair it. He said he would be by to take a look. He didnt come by and I reached out again on June 24th. He said he would come by and fix it. I reached out again on July 2nd because he had not come by. He said he would come by on Friday and Fix it. He came by when my daughter was there and said he just had to get the serial number and left. He said he would come by on Monday. He didnt come and so I contacted him again on Tuesday and he said he would be able to fix it a week later because he was going on vacation. I said that wasnt okay. He knew about this for two weeks and should have planned around his vacation. I told him to come on Wednesday. He came while my son was studying and when I called to make sure he had fixed it, my son walked out to the living room and found that **** along with our air conditioner were not longer there. We now had a duct taped opening in our wall. I couldnt get in touch with him. I didnt hear from him for a week. I went on thumbtack and hired a handyman to go to the local home store and buy another air conditioner and install it. It cost me $1,400. It was 90 degrees. A few days later, I got a call from the doorman that **** had shown up at the door with my air conditioner and wanted to be shown up. My kids were still asleep. I asked the doorman to have ***************** me and not to allow him up. That is the last I have heard from him.Customer response
08/05/2024
Better Business Bureau:
At this time, I have not been contacted by AC Air Cooling Co., Inc. regarding complaint ID ********.
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.