ComplaintsforNew York Yankees

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello: At the beginning of August - on or around August 4th - I bought three tickets for Section 415, Seats 3-5 for a Yankees game that was supposed to occur on August 9th at 7:05 PM. The total transaction cost me $151.35. I was going with two other friends at the time. Unfortunately, obviously not to the fault of either myself nor the Yankees, there was inclement weather that night, and the game was postponed. (Note: the game was supposed to give away to the first however many fans a ***************** collectible item, free of charge.) Once the game was announced as officially postponed, I received an email saying that the game was postponed to the next day, AFTER the already-scheduled game that was to occur earlier in that day (Saturday, August 10th). Thus, a doubleheader was to be played, the second of which was the game I bought tickets for. Unfortunately - and this is complaint number one - ticketholders only of Friday's originally-scheduled game (my friends and I) were not allowed to view the game the next day (i.e., the second game); but ticketholders for the originally scheduled game were given the choice to stay for both games. The ***************** collectible was moved to another date of their choosing...So, per the Yankees' rain-out policy, no refunds were possible, but only exchanges of tickets for a later game (it is lucky that I live in the area and wasn't just visiting...). I ended up exchanging tickets, but all options given to me - through Ticketmaster, the site that the Yankees use officially - required at least ~$20 total for completely different seats elsewhere in the stadium. I demanded a refund despite their policy, but was forced - in order to get ANY cent of my money back - to list my exchanged tickets (now, again ~$20 more in value) on SeatGeek, the official partner the Yankees also use for their tickets. I am now out of $170, putting in energy that takes up my own time, and have been in contact with the Yankees. I need help, please!

  Business response

  09/15/2024

  Notwithstanding the fact that complainant: (a) agreed to the Yankees' rain check policy when he purchased the tickets; (b) exchanged his rain checks for higher priced tickets which he chose to purchase; and (c) attempted to resell his exchanged tickets, complainant was issued a full refund.  As a result, the exchanged tickets that he has attempted to resell have been cancelled.  Since complainant has received his refund, we consider this matter closed.   

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased 2 tickets for the August 9, 2024, Yankees game on June 12, 2024. This game was rained out, and the rescheduled date was for an August 10, 2024 doubleheader, but only for fans with tickets for the August 10, 2024 game. I was told I would be able to exchange my rain check tickets. Upon trying to do so today, the system was only showing me more expensive tickets, even though tickets, in the section that I originally purchased, are available. I went in to Ticketmaster to search for available tickets, and there are hundreds of them available in the upper deck where my original tickets were purchased. I purchased semi ambulatory seating, and these are not an option at the price point they are trying to force me to. I spent $102.00 and they are only giving me tickets at an $84.00 total. At first, I tried to choose alternate seats, even though I wasn't happy paying additional money for worse seats, and the system kept declining every card I used. I then searched for several different dates, before finally giving up and emailing ************************************************** as the website suggests, but they don't respond. Since then, I have tried several times to go back in and try again, and the website just keeps spinning, when trying to pull up available seats. I have included a screenshot of that. I wanted to try going to the box office on the day of the game, but their website states explicity, "Anyone attempting to exchange tickets at the ************** Ticket Office will be directed to the online process." I live in ******* and will only be in ******** for 3 days at the end of September. I want to be able to use the tickets that I have already purchased, without spending additional money for worse seats, or I just want a refund. They are making this more difficult than it needs to be and I am starting to feel like I am being scammed.

  Business response

  09/05/2024

  The Yankees have requested Ticketmaster to issue a refund.  Please have complainant confirm receipt of refund (which should take a couple of days to process).

  Customer response

  09/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,I purchased 4 game ticket's and 4 meal deals on April 26, 2024 from Ticketmaster for this past Sunday, August 11th Yankees game. When I went to go use my ticket to get my meal deals, I was told by their employee that it was invalid. I asked another employee at ************** for assistance was told the same thing that my meal deal was invalid. This was very disappointing!I contacted Ticketmaster for a refund for my 4 unused meal deals and was told that the Event organizer which is **************, is not authorizing the refund.Please explain to me why? It is very unfair to pay for meal deals for your family and not be able to use them at the game. I should be issued a refund for the 4 meals deals I purchased.

  Business response

  08/15/2024

  The Yankees have processed a refund in the amount requested ($40.00).  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Two Yankee ticket vouchers (purchased from ******* were received, redeemed then transferred to my son. I have screenshots proving that he received the tickets on his mobile device. On gameday (07/21/24), my son was unable to access the tickets via his iPhone and therefore, could not attend the game. I did speak to a representative from Ticketmaster who verified that the tickets were visible via the account manager system. She instructed me to login to am.******************************* to obtain the phone number to speak with a representative in order to gain access to the tickets. I tried every possible method of reaching out to the Yankees (phone, text and email) in order to seek replacement tickets to attend another game; but, have not heard back from them. Since these tickets were purchased using vouchers from ******* I realize that we can only attend certain games and be seated in particular sections of the stadium. I am not looking for better seats, I just want to be able to attend another approved game.

  Business response

  08/06/2024

  We assisted ************** & provided her with 2 comp tickets to the 08/10/24 game.  Accordingly, we believe this complaint was resolved to ****************** satisfaction.

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased tickets for me and my wife for the July 20,2024 game. I also bought the tour. My wife is a registered nurse in ********** **************. She has been exposed to Covid and has been sick. We are just trying to do the right thing and not expose anyone to the Covid virus. We are being told that the tickets are non refundable. We just want our money back.

  Business response

  07/15/2024

  Please be assured that the New York Yankees (the Yankees) take all fan complaints seriously and appreciate your bringing ****************** complaint (ID ********* to our attention. 
  
  It is important to note that the current *** guidelines only suggest a 5-day additional precaution period after an initial 24 hour stay-at-home period (i.e., 6 days total).  ****************** first reached out to Ticketmaster on 07/09/24 stating that he was unable to use the tickets to the 07/20/24 game because his wife had COVID 11 days prior to game date and 5 days longer than the *** guidelines. 
  
  Furthermore, the Yankees are nonplussed by ****************** request for a $1,200 refund since he only paid a total of $457.30 for his game and tour tickets (inclusive of fees). 
  
  Thus, notwithstanding the Yankees strict No Refund policy and the fact that ****************** or his wife are well outside the ***s COVID guidelines, the Yankees are only willing to refund ****************** a maximum of $457.30 and not the $1,200 he inexplicably seeks. 
  
  Please advise if this resolution is acceptable to ******************.  If acceptable, the Yankees will have a credit processed via the same method ****************** used for payment.

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 2nd, went to Yankee Toronto game. Tickets also has food voucher. Paid $30 in voucher money for ice cream in section 206. Ice cream machine was down. They wouldnt refund or give me something of equal value. They offered to ****** me to another section to a functional ice cream machine in section 226. Im 1 hour into this ordeal at this point and my family is missing the game. Section 226 also had no ice cream. They apologized but wouldnt offer me refund or exchange because I used voucher money. I pretty much lost out on $30. ***** they couldnt exchange or refund.

  Business response

  07/23/2024

  The Stadium's concessionaire e-mailed ************** but he did not respond.  Incidentally, the concessionaire assisted & provided ************** & his family with ice cream on the day of the game.  Accordingly, ************** received the ice cream he sought.

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The reply is so far from accurate.  No one from ************** contacted me and no, we never got the product or a refund ($30 voucher spent on ice cream).   ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  07/24/2024

  It is our understanding that ************** has been e-mailing with the Stadium's concessionaire on this matter.  (See, attached.) In the latest e-mail b/w them on 07/19/24, ************** indicated that he would be going to a game in the coming weeks & the concessionaire would address his ice cream issue.  ****************** complaint is thus being addressed by the concessionaire, which he failed to mention.  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  While attending a game last season, we were provided vouchers to come back in the 2024 season. When we were handed the vouchers we were told the vouchers are good for any gams next seasonWhile attempting to use the vouchers, we were told they are expired and no longer valid. How are they no longer valid when there are still many games left this season. **************** told us that there were special stipulations, even tho the employee who handed them to us told us ANY GAME NEXT SEASON. We were out if luck and there was nothing they would be willing to doc

  Business response

  06/14/2024

  The Yankees have no record that **************** purchased any tickets during the 2023 season.  Thus, in order to respond, we require the following information:

  1.  Specific seating locations and game attended during the 2023 season;

  2.  Identity of the person who purchased the tickets (i.e., name, address, e-mail, cell #) specified in 1, above; and

  3.  Copy (screenshot) of the voucher.  

  Customer response

  06/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The seating locations and game date was section 114a seats 1-4. Date of the game was Monday September 25th 2023, purchased by my father in law *********************** email address is ***************** and cellphone as requested ************. Attached a screenshot as requested of two of the vouchers given on that date. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  06/25/2024

  The image of the vouchers were not attached to complainant's response.  Please have complainant e-mail the image of the voucher to **********************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I attended the yankee game Sunday 6/9/24 with my son stayed in section 123 row 3 seat 1and 2 we ordered food in the third inning and it never arrived and nobody came to explain to us why. I paid a lot of money for those seats we were disappointed in the staff.

  Business response

  06/18/2024

  The concessions order is handled through the Stadium's concessionaire via UberEats and not the Yankees.  Nevertheless, we've asked ******** to refund the amount claimed.  However, ******** informed us that they have twice tried contacting ************************ & he has not returned their calls.  UberEats needs the specific Order Number, which should be present in the App that ************************ used to make the purchase.  Please provide same & we will make sure the refund is issued.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We arrived at yankees stadium approximately 10 am for a 105 start time for a Saturday ***** game. There was NO organization regarding lines or entryways. As a CLEAR member, that line was not identified. When trying to find the end of the line from representatives wearing CLEAR hats and jackets, they either walked away without a response or had no information regarding where to join the lines ("I don't know", "I work at MSG"). We never found the CLEAR entrance. After waiting 2 hours within a pushing mob, we finally entered the stadium at ****** but there were no bobbleheads remaining for my 3 ticket holders. The game did not look sold out. This was my worst experience in 25 years of attending multiple Yankee games per year, including sold out playoff and World Series games. (Even the 1996 World Series ticket experience, waiting in line for 13 hours was better). The lack of crowd control, the lack of security was inexcusable for an experienced organization that has been responsible for large events for decades.As a season ticket holder for over 20 years, the customer service is appalling. I get no response from my Yankees representative for information. Many of the season tickets holders in my section have cancelled their tickets. Please contact me for additional feedback.I would appreciate a yankees calendar, 3 **************** bobble heads or one ***************** figurine and two tkts to a Saturday home game in the delta suite seats.This is a fair exchange for the horrible customer service experience I had.Thank you.Regards,*********************** *******************************Regards,*********************** *******************************Regards,*********************** *******************************Regards,*********************** *******************************

  Business response

  04/23/2024

  We regret that ****************** did not have a pleasant experience while attending the 04/20/24 game, which was expected to be a sellout because of the ***** Judge bobblehead giveaway &************************* retirement ceremony.  Tickets to the game were in high demand and the Yankees encouraged fans to arrive early, with some arriving as early as 7:00 a.m.  Ultimately, over ****** fans attended the game. 
  
  Our records indicate that ****************** had likely foreseen the high demand for tickets for this game since he resold his tickets for $186 even though the face value was only $26.13/ticket. He then obtained 2 other tickets ($26.13 face value/ticket) and used them to gain entry to the Stadium at 12:02 p.m. on 04/20/24. 
  
  The Yankees have offered to show ****************** the CLEAR entry lanes at the Stadium so that he would not have trouble entering the next time.  In addition, ****************** was informed that the Yankees could not agree to his demand for 2 Delta Suite tickets and 3 ***** Judge bobbleheads since the $1,200 value of such a demand ([$150/**************** bobblehead value on **** x 3] + [$375/Delta ticket x 2 = $750] = $1,200) far exceeded his actual loss (if any),especially since he had already profited over $130 from the resale of his original tickets with a face value of $26.13/ticket. 
  
  Based on the foregoing, the Yankees must regrettably reject ********************** unreasonable demand.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8-7-23 I purchased through PEF Membership benefits program website for a NY Yankees game on 9-23-23 for $204.00. The Yankee game was rained out and as such I was given an email from PEF MBP on 9-25-23 advising me I can exchange my tickets on yankees.com/raincheck for any home game in the 2024 season. I have made multiple attempts to exchange the tickets on the yankees.com website as instructed to no avail . I wrote email (3-16-24 see below)to yankees.com explaining my issue with a read receipt and did not recieve any response back. I called ticketmaster on multiple occasions and was given the following telephone numbers to call: ************ (no longer in service) ************ (some Yankees text group about upcoming events no options to talk or to exchange tickets) , ************** (tells me to go to the website to exchange). I have purchased mutliple tickets through ticketmaster and have done plenty exchanges so I understand how to do exchanges. In conclusion I need a live operator to assist with exchange of these tickets as the website is broken or faulty and will not process my exchange. If this is not possible then I request a full refund of the total amount instead. Thank you

  Business response

  04/22/2024

  The New York Yankees assisted in exchanging tickets to the 06/23/24 game.  Accordingly, we consider this matter resolved to the complainant's satisfaction. 

  Customer response

  04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

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