ComplaintsforNatural Plus USA
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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the Jumbo ************ on January 12,2023. It is now February 21st and I have yet to even receive a shipping order. I've contacted the customer service department several times and still have not received any response.Initial Complaint
02/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made a purchase from this business back in January 11 2023 and I have messaged them about my items not been shipped and they keep telling me every week they are going to ship and never do I paid 160 dollars for the products all I want is my money back if Im not going to get the merchandise now theyre ignoring my messages when I send themCustomer response
02/27/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Natural Plus USA has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************Initial Complaint
05/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my an order with this company on 3/29/22 while the products were in stock according to their website and paid for shipping. My products were supposed to arrive 7 to 9 business days however that did not occur. I sent the company numerous emails inquiring about my order and I even sent I cancelation email, and no one replied. The emails were sent on 04/8/22 and 04/21/22. I received the order on 5/22/22. This company should not be trusted. With the long wait and no response to my emails they should have at lease refunded my money back they are so irresponsible.Customer response
06/20/2022
Better Business Bureau:
At this time, I have not been contacted by Natural Plus USA regarding complaint ID ********.
Sincerely,
*****************************
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.