ComplaintsforConey Island Amusement Park
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is about the deceptive practices I encountered during my visit to Luna Park, Coney Island. On 8/16/24, I purchased tickets worth $36 at the ticket booth, under the impression that they would grant me access to the attractions at the park. However, upon attempting to use these tickets, I discovered that they were completely useless at the neighboring parks, which are separate entities despite being marketed under the Luna Park brand.It is clear that Luna Park engages in intentionally misleading advertising, purposefully confusing customers about the scope and limitations of their tickets. The information provided by the park, is grossly misleading, and it is evident that your staff are trained to perpetuate these falsehoods. During my visit, I witnessed numerous other customers in line with the same issue, all equally upset by the realization that they had been deceived. This isn't just an isolated incidentit's a scam, plain and simple.Customer response
09/13/2024
Better Business Bureau:
At this time, I have not been contacted by Coney Island Amusement Park regarding complaint ID ********.
Sincerely,
** *****Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Coney Island with my son on an hr visit. I asked the teller in detail what ride my son wanted to go on exactly and I was only in the park for an hr. I was charged $75 when I got to ride I was told that my wrist band did not cover any of those rides. So I went directly back to customer service. The refused to give me a refund or even go and get a manager. They called security and had me escorted out me and my son. I not once yell, curse or give and attitude. I was totally disrespected in front of my 11 yr old sonInitial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My little brother who is at or right above 54 wanted to ride the cyclone. The girl at the ticket window measured him and said he could ride. Once he got to the ride true scanned his ticket and then said he was too short. They took my money and wouldnt give it back over THEIR error and I want my money back. Its crazy to say I cant get a refund when they did this. Whats stopping them from scamming people. Then the guy at guest services took my receipt. Thats crazy!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.