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            Business ProfileDean Russo Art

            Art Consultants

            Contact Information

            254 36th St

            Brooklyn, NY 11232

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

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            Customer Complaints

            8 complaints closed in last 3 years

            6 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

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            Business Details

            Location of This Business
            254 36th St, Brooklyn, NY 11232
            BBB File Opened:
            4/8/2020
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            Customer Complaints

            8 Customer Complaints

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            Most Recent Customer Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 4/27/24 I ordered a 8x10 custom evolution print & 6 months later I still do not have my print. I have sent emails on the website ****************************** asking for updates & get no response. I have sent messages on ******** messenger on 6/8/24, 8/29/24 and on 9/5/24 I received a response "I am in the process of working on it now". I sent a a message asking for an update on 9/29/24 & 10/3/24 and have not received any responses. My complaint is the same as the others. When you order there is no message telling you it will takes months to complete your order. My order was a gift, that I still have not received. Six months is a ridiculous amount of time to wait. Perhaps stopping the nightly prints for awhile until the back orders are caught up is a good idea. Please help me get this order. Thank you.
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Elizabeth E

            08/14/2024

            My sister and I were gifted $375 gift cards for the self pet portrait back in December 2021. I reached out back in December of last year bc the code did not work on **** Russos website and he emailed back telling me to send him the information of the gift card and the picture I wanted done. I was emailed in March letting me know it would be done in a week. Ive emailed every month since then with no response whatsoever and even asked if we could just be refunded the 2 gift cards with again no response. I keep reaching out and Im very frustrated with being ignored for 5 months straight now. I would love the portrait I have always been amazed by ***** artwork since I was a kid and so does all of my family and weve purchased multiple paintings with no issues before. My name is ********************************* please let me know how to proceed with either getting the painting or refunding both $375 gift cards.

            Dean Russo Art Response

            08/15/2024

            I received orders for over 400 custom hand painted portraits. These portraits are all created by me with care as they are peoples person pet portraits. I am no longer creating portraits after this. These are to be my last hand painted portraits. If I were to create one a day (which I cannot) it will take me well over a year. I ask people for patience. No one is getting scammed. In fact what they are getting is a one of a kind hand painted portrait 100% by the artist and that takes TIME. Thank you. DR
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            Local BBB

            BBB Serving Metropolitan New York

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