ComplaintsforKB Authority USA, Inc.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 9/17/24, I purchased a RUVATI sink (SKU RVB2119TL) from KB Authority for $427.38. They provided me with *** tracking number ******************. I tracked the package and was prepared to receive it at my home. However, the date of arrival kept changing until I realized it had been marked "return to sender". I contacted KB Authority who contacted ***. *** said a recipient at the address refused to sign for the package. I live with only one other person and neither of us refused the package. I work from home, so I was at my residence at the alleged delivery time. *** attempted to deliver this package to the wrong house. KB Authority refused to send me the sink again and refused to give me a full refund, despite confirming they had my correct address on file for the shipment. Instead, they refunded me $276.90. I made no mistake. I contacted them kindly and earnestly for a resolution, which they did not provide. They did not provide the item I purchased nor a full refund. This is unacceptable. I am supplying the *** tracking information that alleges we refused the package. Again, this did NOT happen at my address. We have had no guests or visitors and ourselves did not refuse the package. We have a ring doorbell camera and can clearly see that no one attempted to deliver a package at any time that day.

  Business response

  10/29/2024

  We sincerely apologize for any inconvenience you may have experienced.
  RUVATI exclusively uses *** for all shipments.Your order was dispatched from our facility in ***** on September 17, with tracking number ******************. You received an email notification regarding the shipment at 2:31 PM on that date.
  
  According to *** tracking,the package arrived in ******** on September 26th but could not be delivered due to it being refused. As a reminder, ground delivery means the driver will leave the package at your door or another accessible location when no one is present to accept delivery. We were informed that someone was present and turned away the delivery. This is the only way that a shipment would be returned and not simply left at the customers residence. 
  Please be aware that RUVATI treats all refused shipments as general returns, except in cases of reported damage, and a restocking fee applies. This policy is clearly outlined in the email notifications sent to customers, as well as on our website under the returns policy section.
  Once again, we apologize for any inconvenience this may have caused.

  Customer response

  10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  KB+ Authority keeps reiterating that the package was refused. They have not addressed the crucial information that the package was delivered to the WRONG house, which is why someone else refused it. I did not refuse it, my partner did not refuse it, and no one else was here to refuse it.

  To summarize, *** mistakenly attempted to deliver my package to the wrong house and then I was charged for that mistake. I WILL NOT BE MADE TO PAY FOR SOMEONE ELSE'S MISTAKE. I DEMAND A FULL REFUND. This has cost me ~$150. This is UNACCEPTABLE. 

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  09/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Placed an order for a bathroom vanity from the KB+A website (**************) for $986.14. Order included FREE shipping and handling. My credit card was billed the next day, and I received an email stating I would receive a shipping status update within ***** hours.Nothing happened for over a week until I called repeatedly. The phone agent put me on hold and said the item is "in stock" at Fine Fixtures, but I would have to be added to their "drop shipment" program and charged close to $200 additional for shipping if I wanted the item. I reluctantly agreed because I had already lost a full week.

  Business response

  09/27/2024

  Thank you for your recent purchase. After the order was placed with our company, we were notified by our distributor that the item which was purchased was out of stock with no confirmed back in stock date. 

  Due to the extensive backorder, the manufacturer has offered us a one-time courtesy to have a unit shipped directly from the manufacturer's facility. As the item would no longer be shipping into our warehouse from our distributor, there would be a shipping charge associated with this drop shipment. The charge to proceed with the drop shipment was $124.00.

  The options which are offered are to wait for the item to come back into stock with our distributor (with no additional fees), cancel the order for a full refund, or proceed with the drop ship. We apologize for the inconvenience if you have any questions, please see free to contact us. 

  Customer response

  10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  To whom it may concern:

  Business did not resolve my complaint to my satisfaction.  They made up an excuse for charging me for shipping even though my purchase included free shipping.  This business (KB Authority) routinely lists a slightly lower price than competitors including free shipping and then contacts consumers for extra shipping costs, bringing the total cost above competitors.  This business is engaged in false and misleading sales tactics.  The state on NY needs to act!

  *****

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business response

  10/21/2024

  We apologize for the inconvenience regarding your order. Our company works with multiple distribution centers as well as directly with some manufacturers. We do offer free shipping for the items which are listed on our site. The item which you purchased was priced out with free shipping based off of the availability with our distributor. Once we were notified that the item was unable to be fulfilled, our sales representative reached out to the manufacturer to inquire if we can purchase the item directly from them. If you were able to wait for the item, then we would have fulfilled your order with no additional shipping charges or we would have cancelled your order for a full refund. These options were provided to you prior to the shipment of your order.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On February 12th 2024 I placed an order for an Orca sink from KBA Aka Kitchen Bath Authority for $1488.67. The main reason I went with this company is because it shows on the receipt and their website that the sink ships within 2-3 days. I was on a time crunch to get the sink for the fabricator could make the cut correctly on the granite. When I didnt receive it I called KBA and they informed me that the sink was out of stock and I should receive it asap. As a result I had to put my remodel on hold. When it wasnt received again after a few weeks I called to get a status. I gave them my order number #******. She had a hard time finding the order. But still informed me that the sink out of stock and would not give me any assurance when itll be back. I then, told her to cancel my order. I need to move forward and get a sink somewhere else because the fabricator could not wait any longer. She assured me that the order was canceled. Exactly ************************************* February I got a notice that the sink was on its way. I called KBA and reminded them that the order had been canceled weeks ago. She told me to refuse the delivery. I couldnt refuse it because they left it on my front porch with no notice at all. I called yet again asking for a refund for a sink that I was told was canceled. A couple days later they said theyd except the sink back and that I would get a full refund. I took the sink and accessories to **** The cost of shipping it back was another charge of $294.43 that I ended up paying for their mistake.Its now been another month. They should have gotten the sink back weeks ago. I havent heard a word and have not gotten any refund. I am asking for a refund of $1488.67 plus the shipping cost of $294.43 for a total of $1783.10 The tracking number on my label for the sink I sent back is: ****************** and the sink accessories: ****************** I have sent multiple emails and made multiple calls to no avail.

  Customer response

  07/04/2024

  At this time, I have been contacted directly by KB Authority USA, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   The company has contacted me and notified me that they will refund me $1190.86. However, as my receipt shows, my cost was $1488.57. With an additional $300 (receipts above) for shipping on an item that I canceled long in advance to their shipping. Approximately $600 less what is owed.

   

  --Transaction Information--Merchant:
  ** ********* *** *** ******* ********* *** *********** ***** *** ** ***** ***** ** *** *** ******* ** ***** *** ****** ******* ********* *** ********** ******* *** ********* ************* **** ***** ********** ****** **** **** ********* ********** ***** ***************************** ********** ****************** ***************************** ****** *********************** ****** ************* ******* ******** ***************************** ************************************************************************** ************************
  
   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************************

  Business response

  08/15/2024

  We apologize for the inconvenience regarding your order.Unfortunately, after the order was submitted to our warehouse, we were notified that the sink was out of stock with an estimated 45-week lead time. Our customer service representative sent a notification on 02/15/24 with the details of the back order. We have checked our phone recordings as well as our emails and do not have a cancellation request for the order. If the order was cancelled, then a cancellation number would be assigned to the order and the accounting department would proceed to refund the order within 5 7 business days. The order has been refunded as per our terms and conditions and return policy which was agreed upon at the time of purchase. If you have any questions, please feel free to contact us.

  Customer response

  08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a bathroom vanity and sink top for $1000.00 from KB Authority. The day it was delivered I received 2. One with the sink and one without. Which I will never understand. I opened the boxes immediately to peek inside never taking anything out of the boxes. I sealed up the one without the sink and decided I didnt like the color anyway so I started a return for the one with the sink that same day. I paid $125 to **** I also knew there was a restocking fee and I would not get the full refund but I was still going thru with return. The second one they sent was picked up by *** but was not easy to arrange thru KB Authority. It sat on my porch for around 2 weeks. I sent back the one with the sink and only the vanity arrived damage. Not the porcelain sink. There were cracks in many of the s**** locations in the vanity which means the damage happened when they constructed it and they put a damaged vanity in the original shipment. If *** damaged the vanity, the sink would also be damaged. KBA are liars and untrustworthy. I didnt see the damage because I never took it out of the box. KB Authority took no responsibility and suggested I put a claim in thru ***, which I did twice. They each expired because KBA would not allow *** to come in and inspect the package. *** tried to contact them twice for each claim (so 4 phone calls from *** were not followed up) and *** never got a response. I tried for the third time and my claim was rejected and now my tracking number has disappeared. I have spoken to multiple people at *** and have gotten a total run around. They dragged their feet knowing that *** would eventually disappear and they would not have to refund me the $750 plus tax for the vanity. After a lot of stress they finally refunded me for the sink. Thats a sign that *** had nothing to do with it. The vanity they shipped me was broken originally. The sink was fine. They are liars and greedy and dont care about customer service. BUYER BEWARE.

  Customer response

  05/13/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by KB Authority USA, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business response

  08/15/2024

  We sincerely apologize for the inconvenience regarding your order. The manufacturer originally shipped a vanity without the sink and then shipped a replacement vanity with a sink. Please be advised that all shipments undergo an open box inspection before arranging pickup with the carrier to prevent issues related to product defects and/or damage. If the order does not pass inspection, then the shipment does not get shipped to the customer.
  When you had returned the items, they were shipped under two separate tracking numbers. The sink arrived in good condition and was refunded accordingly while the vanity was delivered damaged. Our returns department provided the images and an explanation of why the return was not accepted. Please be advised that our company nor the manufacturer received any phone calls from UPS requesting to inspect the package.

  Business response

  09/05/2024

  We apologize for the inconvenience pertaining to your order. Please be advised that UPS did not contact our company. The item was returned to the manufacturer who notified us that the item was returned to them damaged. Since the item was returned to the manufacturer, *** would have been instructed to contact the manufacturer directly since they were the recipient. The manufacturer confirmed that no one from UPS contacted them regarding your order nor did a representative from *** come to inspect the item for your claim. Also, please note each item is thoroughly inspected prior to shipment to ensure that a damage and/or defective item is not shipped to the customer. The damage may have occurred during transit from the manufacturer's facility to your residence or when it was returned. If the item arrived to you damaged, then a full replacement or refund would have been provided to you. Since we were not notified of the damage prior to the delivery of the item to the manufacturer we are unable to refund the item which came back damaged. The return authorization number which was provided to you states: Material received damaged, used, or otherwise not able to return to stock for resale will result in credit being denied. Please note: If the shipment arrives at the warehouse damaged; the warehouse holds right to refuse your shipment.
  If the shipment arrives and the product is damaged, manufactures boxes are damaged/torn or have markings on it, etc. you will be notified with images and expected to provide a prepaid label so the product can be returned to you before the warehouse field destroys it.

  If you have any questions, please feel free to contact us. 

  Customer response

  09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  With the multiple phone calls that I had with representatives (**** and ******) of KB Authority no one ever told me it went back to the manufacturer. This has become a run around by KB Authority so as not to credit me for the damaged vanity. It’s  really a shame that a service business behaves this way.  ****** sent me the pictures of the damaged vanity so it was obviously at her location. The matter is closed. I refuse to spend about her agonizing moment on this subject.  You are all a bunch of idiots.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  11/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  10/5/23 order placed via website. Website showed all 3 items in stock and available to ship. Received auto email confirmation that order was received. Order total $3129.75 10/13/23 received email that vanity was back ordered and would not ship for another month plus so we removed it from the order bringing our total to $2282.60 10/12/23 receive email that the mirror must ship from another location and would incur and additional $246 charge which we approved. 10/18/23 received email stating items had shipped. 10/24/23 called and spoke with ****** and was told the medicine cabinet had not been picked up by the carrier and that she would call me on 10/25/23 to confirm that it had been picked up. 10/31/23 called since I had not received any follow up and again was told that the medicine cabinet was on their dock for pick up. Asked multiple times to speak with a supervisor and was just left on hold. Company took absolutely no responsibility for their lack of service and management of the order

  Business response

  11/15/2023

  We sincerely apologize for the inconvenience pertaining to the shipping delays with your order. The items were delayed from the manufacturer's warehouse which ultimately caused the delay in shipping. The order has been adjusted and the cancelled items have been removed from your invoice. Our accounting department has confirmed that the order has been refunded to reflect the new order total. If you have any questions, please feel free to contact us. 

  Customer response

  12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was not contacted by the business in regards to this complaint. I was only contacted asking for the credit card dispute to be removed after the refund was issued   Per our call on 10/31the refund was to be issued no later fan **** & since the refund was not issued o submitted a dispute through our credit card company. I am not satisfied with this company's resolution to their continued lack of service  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  when I called I was told that the medicine cabinet was on YOUR shipping doc  so you had the product  but lacked the skills to actually **************. That is 100% the error of KB&A's internal project management skills.  My initial order of 3k + was for items that your website showed as in stock but weren't.  It's unacceptable to make this many mistakes and you should be embarrassed by your team and their incompetence!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  01/26/2024

  *****,

  All items that we sell are shipped directly to the customers from either the manufacturer or our distributor. The inventory that is shown on our website is automatically uploaded from either the manufacturer's facility or the distribution center. The medicine cabinet that you had purchased was being shipped from one of the manufacturer's local brick and mortar showroom locations which we had notified you of on 10/13/23.

  We apologize for the inconvenience pertaining to the order and if you have any questions, please feel free to contact us. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a toilet. They sent it. It was broken. They sent a replacement. It was broken as well. With the replacement toilet my plumber could not come out for a few days. When he opened the box it was broken as well. They refused to refund me or send me a replacement without me purchasing a new toilet AGAIN because I didn't open the box within 2 days. I want a full refund or a functioning replacement. I also want them to pick up the broken toilets as I do not own a *********** will have to pay for their disposal.

  Business response

  09/21/2023

  We apologize for the inconvenience. Our customer service representatives had attempted to contact you to process a replacement order for you but were unable to reach you. We have cancelled the replacement and provided a full refund to the order. If you have any questions, please feel free to contact us.

• Initial Complaint

  08/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered product on June 30th and was told it was in stock and would ship that afternoon. After not receiving the product after for 10 days, I called KBA July 10 and was informed that the product was on backorder, and they did not know when it would be available for shipping. I canceled the order and was told I would receive a credit on my card with 48 hours. I received an email from KBA confirming the order was canceled. It has been 35 days since canceling the order and they still have not posted the credit on my card.

  Business response

  08/15/2023

  We sincerely apologize for the delay. Our accounting department has confirmed that the order has been cancelled and a full refund was provided back to the original payment method. If you have any questions, please feel free to contact us. 

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 27, 2022 I ordered an 84" Vinnova double sink vanity from KBA for $2179.77 On January 12, 2023 we received the item in three boxes. We visually inspected the boxes for damage & since there was no damage to the boxes we accepted delivery. On January 16 we opened the three vanity boxes & the vanity countertop was cracked in multiple places. I took **************** & called KBA & filed a claim. ****************, the Sales Manager approved a replacement vanity top which we received on February 28. Before we accepted delivery, the truck driver opened the box & the top was cracked so we rejected it & requested a full refund. On March 14 ****************, Sales Manager, sent me an email stating that they would pick up the vanity and provide a full refund. On March 31, 2023 I sent **************** pictures and videos of the base unit pre-packaging. On April 3 **************** replied via email ***** ********** *** ******** **** ** ** ** ******* ********** ****** *** ** **** **** ***** *** **** ** **** ****** *** ** **** ******* **** *** *****s. On April 17, 2023 ********************** Manager requested by email that we Please provide photos of all items packaged and palletized. At our own cost, we had to purchase shrink wrap, packing material and wood pallets to package the two vanity bases and vanity top. On May 30, 2023 we requested a pick up date. On June 1 ************** responded ***** ********** ********* *** *** ******* * *** *** ** *** ****** **** ***** * ** ***** ** ***** *** ** ******* *** ** **** ****** *** **** ** ************. Thanks. After multiple emails to **************** on June 7, June 20 and June 30, **************** responded with *********, Apologizes for any delayed response. We unfortunately have once again been refused on our insurance claim as the original shipment was signed for and accepted. We do apologize but at this point we have exhausted all options. Regards

  Customer response

  08/07/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by KB Authority USA, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Business response

  09/12/2023

  We sincerely apologize for the inconvenience pertaining to your order. The original item was delivered and signed in good condition on the packing slip in January 2023. At the time of the original delivery, neither the driver nor the consignee noted damage to the product. There was no damage to the shipping container that indicated carrier mishandling or neglect during transportation. When goods are tendered for transport, the contents of the package are inspected for quality control. The clear delivery receipt confirms that the carrier has completed delivery and the shipment was in good condition. The absence of an exception on the delivery receipt establishes that there was no question concerning the condition of the shipment at time of delivery.
  Since the delivery was signed for in good condition our initial claim with the carrier and manufacturer was denied. Although our claim was denied, we did request another countertop to be shipped to the delivery address.The replacement countertop was delivered in February 2023 and refused at the time of delivery due to damage and then a refund and pick up was requested for the original shipment. Our company provided the necessary information to both the manufacturer and the carrier, and our request was denied. As a courtesy we did agree to pick up the vanity which was on April 3rd and a follow up was sent to see whether the items were ready. We were notified that the item was ready to be picked up on May 30th which was more than a month after our request was initiated. Our policies state that items can be returned up to 30 days after an order is delivered. Unfortunately, due to the elapsed time our request was denied, and we were no longer able to ship the item back to the manufacturer. 

  Business response

  09/12/2023

  We sincerely apologize for the inconvenience pertaining to your order. The original item was delivered and signed in good condition on the packing slip in January 2023. At the time of the original delivery, neither the driver nor the consignee noted damage to the product. There was no damage to the shipping container that indicated carrier mishandling or neglect during transportation. When goods are tendered for transport, the contents of the package are inspected for quality control.  The clear delivery receipt confirms that the carrier has completed delivery and the shipment was in good condition. The absence of an exception on the delivery receipt establishes that there was no question concerning the condition of the shipment at time of delivery.
  Since the delivery was signed for in good condition our initial claim with the carrier and manufacturer was denied. Although our claim was denied, we did request another countertop to be shipped to the delivery address.The replacement countertop was delivered in February 2023 and refused at the time of delivery due to damage and then a refund and pick up was requested for the original shipment. Our company provided the necessary information to both the manufacturer and the carrier, and our request was denied. As a courtesy we did agree to pick up the vanity which was on April 3rd and a follow up was sent to see whether the items were ready. We were notified that the item was ready to be picked up on May 30th which was more than a month after our request was initiated. Our policies state that items can be returned up to 30 days after an order is delivered. Unfortunately, due to the elapsed time our request was denied, and we were no longer able to ship the item back to the manufacturer.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Placed an order for a $500 showerhead on march 28, item showed "1 in stock" and it would ship in 3-5 business days. A full week later, was notified that the item was actually NOT in stock and this company was just drop shipping from the manufacturer. I requested immediate cancellation and a refund. Refund was not issued until 05/09/23, a month after my cancellation. Their excuse is that "the manufacturer had to approve the refund". BS! YOU guy took my money, NOT the manufacturer. After I pointed out that the item was sold under the fralse pretense of "in stock", my money should have been refunded that day. OR, you don't charge a customer until the item has shipped. Lowlife pond scum operation, buyer beware!

  Business response

  05/24/2023

  The item which you had purchased was showing as in stock and a confirmation was emailed to ** confirming that the order was going to be shipped within ***** hours. When we did not receive the tracking information, our customer service representative requested the status for your order and were told that the item was unable to be shipped to your delivery address due to damage to the exterior packaging, upon further inspection there was minor damage to the product and we were unable to ship the item to you. An order was placed with the manufacturer with a request to expedite the item in order to fulfill your order. The order has been cancelled and refunded, we apologize for the delay and the inconvenience pertaining to the order.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase 3 vanities totalling $3400 on 12/19/22.One item of the 3 vanities were delivered on 1/13/23. I called on 1/16/23 to check the status of the other 2 vanities, (it says on my receipt usually ships in 3-5 days) I was told it was in stock and would be loaded on the truck in the next day or 2. I called 2 times per week each week since then to check on status and each time I am told the same thing. (basically given run around and false promises)My agent was putting my house on the market on 2/1/23 so I called to cancel the order for the other 2 vanities on 2/2/23 so I could purchase new ones elsewhere that could be installed immediately in order to get my house n the market. The rep said it would take 24 hrs to process my refund. I called again on 2/6 when the refund was not shown on my credit card and I had not recieved any notification or update, and was then told it had been processed but my CC company may not have updated it yet. I called my cc company they said completely untrue. They have not received any refund and their is none pending. I called the KB Authority again on 2/9 and the rep *** says it may take a week to 10 days to process the refund.I just called **** today on 2/13, this is *** 11 days after my initial cancellation and am *** being told it should be processed hopefully by the end of the week but it still make take more time to show up on my credit card.I am getting the same run around and false promises I was was given when I called 2x each week to check on the tracking of the 2 vanities still waiting to be delivered. I can not take this company at their word. I have not recieved the vanities I ordered, so I cancelled the order due to not recieving them and I am demanding a refund of the underlivered products immediately!1) ************************** SKU# ********** $1127.33 2) ************************** SKU# ********* $730.12

  Business response

  02/21/2023

  We apologize for the delay regarding your order. Our accounting department has confirmed that a refund for the changes which were made to the order has been finalized. Refunds typically take **** days to process and finalize and we sincerely apologize for the inconvenience that this has caused. If you have any questions please feel free to contact us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩