ComplaintsforAG Distributors & Supplies Corp.
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a sorta boom box from AG Warehouse. According to the receipt they mailed it to me June 28 from ****** ******** or *********************. I received it *** on or around July 3th. The shipping label is scanned July 3rd. I've been trying to charge it and it won't take a charge and won't turn on. The recept says I have 30 calender days to call them for a RAM and refund. I keep calling and I get a machine so it seems I have the right place but they keep me on hold and hang up. I've googked and I'm worried this us not legitimate. I just want to return this and get my money back. I'm so upset I don't even know right now what I paid for this but it was between 59 to 89. I'll add more to this . I'm on hold again as I type this.Business response
08/03/2023
Dear Customer,
Thank you for shopping with us at Toolbox Supply. We apologize for your experience with us due to the product not working and your customer service experience. We are usually very responsive, and we regret missing the mark ***** We have sent you a *** prepaid label (tracking # ******************) to return the item you purchased from us. Once we receive the product, we will refund $58.28.
We once again thank you for shopping with us, and we hope you will give us another chance.Customer response
08/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once I see the label. Where is it?
they said they sent me a return label but where? Where exactly did they send it? My email or through the BBB?
Sincerely,
*********************
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Contact Information
347 Knickerbocker Avenue
Brooklyn, NY 11237-3740
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.