ComplaintsforThe UPS Store #6825

• Initial Complaint

  07/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have shipped 20 packages from ** to ****** using **** I have paid over $1500 shipping fees for these packages. The tracking is as follow: ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** ****************** Long story in short, my commercial invoices had some problems so they couldn't deliver these packages to the destination which is an Amazon warehouse. And then I kept calling them to provide the right commericial invoices but they don't help me to submit the documents and insisted to return them to the sender. No one also contacted me about the invoice issue, I called them over 20 times and found out the issue and I was very active to tried to solve the issue. The worst thing was they still returned my packages to sender. HOWEVER!! They delivered 10 packages to the wrong person and I called them to investigate, they told me investigate completed with a proof of delivery. My correct shipper address is *******************, ******************************** THEY delivered 10 of the packages to ***********************, **** *** ***** Pkwy, to whom I don't know at all and they said they finished investigation. How did I know this?!! Because this *********************** person called my friend ******************* and told her she received those packages that does not belong to her and she had to throw these. The original labels are on the packages and it cleared stated where these packages were shipped from and *** returned it to a wrong address. Appearently, they doesn't want to pay the lost packages. I attached the evidence including my original shipping labels that displayed my ship from address, they just don't solve this and said it's delivered!!!

  Business response

  08/07/2024

  Hello 
  
  Thank you for reaching out regarding your recent shipment issues. We understand how frustrating this situation has been for you, and we appreciate your patience as we address your concerns.
  
  Firstly, we want to clarify that our *** Store location operates under a different account number than the one referenced in your complaint. Our shipper ID number is ******. As such, we are not responsible for packages that were not shipped from our specific location.
  
  It appears that the issues you are experiencing with the misdelivery and the subsequent handling of your packages by the *** claims department are related to *** corporate procedures. Unfortunately, we do not directly handle the claims process for such matters. Additionally, store locations are not in charge of delivering packages. Issues with deliveries need to be directed to the *** customer support line for corporate at **************.
  
  We recommend continuing to work with the *** claims department to resolve this issue. We understand the gravity of your situation and encourage you to persist in seeking a satisfactory resolution.
  
  Thank you for your understanding.
  
  Best regards,  
  *** ***** ****

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  1. My shipping fee were paid to you. How could this not related to you. You should also refund those shipping fees as they never arrived the correct destination!!!!!!!!!!!

  2. Your claim department faked the ***** those packages were never released by Canadian custom border, how could you give me the **** that said packages were delivered to *******

  3. One of your department acknowledged that they couldn't locate those 10 packages and asked me to claim, your claim department never replied. The phone number you gave me asked me to claim through email, and then your investigation department kept sending me those fake PODs. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

  Business response

  08/21/2024

  Dear ***************,

  
  Thank you for reaching out. We understand your concerns, but it appears your complaint has been directed to the wrong entity. The *** Store and *** Corporate are distinct entities, each with specific responsibilities:

  
  1. Shipping Fees & Services: Your shipping fee was paid to *** Corporate, not The *** Store. As an independently owned franchise, we do not manage *** Corporate operations or employ their staff, such as drivers or claims representatives.
  2. Claims & Investigations: The *** Store does not have a claims or investigation department. For issues related to shipping, such as lost packages or claims, please contact *** Corporate directly.
  3. Independent Operations: We operate independently and handle shipments through our own account. Any inquiries regarding the issues you mentioned should be directed to *** Corporate HQ, as they are responsible for transit-related concerns.

  
  Please direct your complaints to *** Corporate for further assistance.

  
  Sincerely,
  The *** Store Management

• Initial Complaint

  03/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  We have dropped off packages at this site, but the worker at this site did not deliver the packages according to the process, and our package was lost. We contacted the site to cooperate, but they refused to help us and asked us to submit a police report. After we submitting the police report, they continued to delay cooperation, resulting in a huge loss to our company .1)******************: Drop off Date 2/21/2023;2)******************: Drop off Date 2/21/2023;3)******************: Drop off Date 2/21/2023;4)******************: Drop off Date 2/21/2023;5)******************: Drop off Date 1/20/2023;6)******************: Drop off Date 1/20/2023;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩