ComplaintsforMaison Clay
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 3, 2024, a personal emergency prevented me from attending my 11 AM pottery class. I contacted the studio several times and finally reached ****** at 9:15 AM. He assured me both appointments could be rescheduled at no extra charge and instructed me to check online availability and inform him of my new schedule via call or text.Later, I texted ****** with my new schedule preference. To my surprise, he said he could only reschedule one appointment and wouldnt refund the other, which contradicted his earlier promise. This change left me unable to get a refund for either ticket, despite his verbal agreement.This breach of trust is unprofessional and unethical, as consumers rely on such assurances. Had I known my appointments couldnt be refunded or rescheduled, I could have given the tickets to a friend. ******* contradictory statements demonstrate a lack of integrity, misleading me about Maison Clays commitment to customer satisfaction.His dismissive responses show poor customer service and accountability, which are vital for a reputable business. Instead of taking responsibility, he suggested I file a complaint, which is unhelpful. As a consumer, I expect honesty and consistency, especially during emergencies. ******* conflicting information violates my rights, leaving me no choice but to seek a refund through the Better Business Bureau.I am requesting a full refund for the pottery classes on August 3, 2024. Given ******* failure to honor his agreement, this request is justified. I no longer feel comfortable or welcome at Maison Clay and have no intention of returning.I urge the Better Business Bureau to investigate ******* conduct to prevent similar issues for other customers. ********************** should reevaluate its policies and ensure representatives provide accurate information. I trust the Better Business Bureau will review this and take appropriate action.Thank you for your attention. I look forward to your response and a satisfactory resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.