ComplaintsforAdvanced ENT Physicians
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to schedule a surgery for over a week now, when I first called the lady Sophia was extremely rude and told me she was too busy to schedule anything but she would call me in a day or two. Five days later I still got nothing so I called again this time she wasn’t In The office and someone from billing said they would email her, well apparently she doesn’t care about patients quality of life or health. I’ve never been to a dr office that is so unprofessional and rude. Nobody should have to jump through hoops to schedule a survey recommended by their doctor.Business response
07/05/2022
We can certainly understand your frustration with getting surgery scheduled. Surgery times are limited, are also based on the doctor's schedule and the urgency / type of surgery. A surgery date and time was provided but unfortunately did not meet your needs or your availability. Unfortunately, at the time there were no additional dates or times available. We are happy that you were able to schedule a surgery date in August that worked in your calendar. Thank you for your feedback.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.