ComplaintsforHeavenly Air & Electric llc
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Complaint Details
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Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In September 2022 Heavenly Air & Electricity LLC owner ****************************** came to my home for the service call of my existing Trane mini-split hvac system. He advised me that the compressor failed and the part was no longer made. He shared that an entire new system would be required. He provided me a proposal to replace what I had w/ a Daikin system, which included 4 handlers and a condenser for $10k. It also included 1 full year of free service on the units for any reason. He was quick to provide a proposal, install the units and collect the $10k, which I paid in full. Over the course of the next 3 months, I struggled getting in touch with him to resolve this matter. He came a number of times, always providing a different excuse as to why it wasn't working, but that it would be resolved. Since December 2022, ****** stopped responding and the system is yet to work properly. It is now 3/27/23. Invoice # *** dated 9/23/22Customer response
04/21/2023
Better Business Bureau:
At this time, I have not been contacted by Heavenly Air & Electric llc regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had central air put in august of 2021 with a new compressor. Besides never receiving correct paperwork the system broke down this year. It leaked into my living room left damage to my ceiling. Callled several times they promised to come but never showed up. Having it checked by a repair man the system is completely wrong and illegal. They didnt hang the air handler left electrical outlet just resting on top of unit opened ,the control bulb is not attached and the copper pipe was left dented, the ducts were not attached correctly and held together with duct tape They left exposed wiring and the old ducts just collapsed and left on floor of attic I have someone else repairing it because they re not returning my calls. Spoke to them but now ignoring me it will cost me an additional $4000 to correct their mistakes. I would like restitution
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.