ComplaintsforRestaurant Depot, LLC

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had purchased items yesterday at 5 PM at restaurant Depot in ***************, *********, upon arrival home to ************, I had noticed the date stamps, are expired, and on another product box they have been covered up, Doing to having a restaurant of my own I have to follow policy and health codes and not sell outdated expired food. Which is why I was very upset that this major store is selling expired food but also covering it up. Over $800 worth or product i am out of due to this issues, our restaurant can not Trust the product purchased due to this issue, after trying to reach out to the store no response no luck, also we are located 6 hrs away!

  Business response

  09/03/2024

  Hi ********* - Thanks for taking the time to speak with our branch manager, ******, last week.  ****** reports that the issue was resolved following that conversation.  We appreciate your business and look forward to your continued patronage.

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hello 

  please see photo above, 

  we have sent a message to him to clarify things on September 1 we have not received a refund and this issue has not been resolved. We are requesting a full refund as in the attachment of the full receipt and no coupons or discounts as we will no longer be shopping at the store, it is very inconvenient as a small business owner to support chains that do not have proper communication and understand the struggle driving from ************ to ********* regulations for the health inspector are different and were not able to sell it And we had to dispose of the items,I wish I could see this resolved, but we did not receive a refund. We did not receive any compensation or to make the solved just a lot of back and forth no resolution

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  09/13/2024

  Our branch manager has been emailing with ********* to sort out the issue.  We have offered a refund on the items where there was some confusion regarding the expiration date.  We are waiting to hear back from ********* at this time.  Thanks

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We're new to food depot, drove 2 hrs in traffic on Friday July 5 2025. The customer service lady was asked to be cashier for a moment. She looked frustrated upon realizing we didn't have checkout clearance so she opted to use a random one. I saw her scan the $30 grill brush top then scan again at the bottom. I assumed the initial barcode wasn't working. We spent $900, when I got home I see the 1st item is rang up twice. Texas ****** w/HNDL. I call and speak with the same person who rung us up. She says we have to drive back for a refund and that some grill brushes have the handle sold separately. It CLEARLY says with handle when rung up.Obviosly She assumed that I had connected a brush and handle to not pay for one or the other. When I asked what could be done and to speak with a mngr she said he'd say the same thing. Too bad sorry. Drive all the way back here at your expense and inconvenience because we thought you were stealing but it was actually our fault. Offer something if you can't refund me immediately without stress on my wallet and inconvenience. ***** could use a ****** in customer service.

  Business response

  07/22/2024

  Thanks for taking the time to speak with our branch manager to resolve this issue.  We apologize and appreciate your letting us know.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased frozen shrimp 4 days ago 5/17/24. I opened the bag last night and the frozen shrimp smelled strongly of bad fish. Today I went to return this item and was told by manager ****** that it was not possible. He refused to return or exchange it. He said the return policy was 72 hours. There is NO sign at the front entrance at customer service, NO sign where shrimp is sold at freezer section and NO sign at check out counter. An employee conveniently pulled out a sign from under the counter. The shrimp also had a sticker showing expiry date instead of manufacturer ink stamp on the bag. THIS is 100% unacceptable and unprofessional conduct. THIS is likely a reason why people get food poisoning in restaurants.

  Business response

  06/05/2024

  We were very sorry to hear about both the unsatisfactory item and the failure to resolve the situation immediately in-store.  There is a 72-hour return policy printed on every receipt but store personnel have some discretion. We have reached out to the customer by phone but are unable to leave a message.  If they come to the branch and identify themselves, we'd be happy to provide a full refund for the item.  Please accept our apologies that it was not resolved more promptly.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a resale certificate giving me the ability to purchase goods I am reselling without paying tax. My documentation is on file and up to date. Restaurant Depot in ********** ** continues to charge sales tax on soft drinks stating that only 501 C3 organizations can have the sales tax waived on soft drinks. The state of **** has informed me that "goods intended for resale including soft drinks should be tax exempt." I spoke to them today on the phone.I have been unsuccessful in having the tax removed and refunded to me by Restaurant Depot. The manager that I spoke to said that many of their customers complain about this issue but there is nothing that they can do. I phoned a number of other Restaurant Depot locations and some said they charge tax and some said they did not. This has occurred over the last 12 months.

  Business response

  04/12/2024

  Thanks for reaching out to us with your question.

  Unfortunately, you did not provide the branch with the correct documentation.  Your business is located in **, not ***  As an out-of-state reseller, you need to provide a copy of your state sales tax license to the branch AND check the option for "out of state reseller" on the Ohio certificate.  

  In order to be credited for the sales tax previously charged, you need to provide the Cincinnati branch with the correct documentation.  Specifically, that is (1) a copy of your state sales tax license and (2) the Sales and Use Tax Blanket Exempt Certificate with third option checked.

  Your local Cincinnati branch manager will be happy to assist once you have that paperwork.

  Thanks for shopping at Restaurant Depot.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a Form 149 - Sales and Use Tax Exemption Certificate, I have been shopping with them since they have been open and they have all my current paperwork that they need and they are still charging me sales tax. They said they would reimburse me for all the sales taxes that they have been charging me. I would like for them to stop charging me sales tax and to reimburse for the sales tax I have been charged.

  Business response

  08/18/2023

  Thanks for alerting us to this issue.  Our branch manager spoke with the customer to let them know that the issue was corrected and a tax credit was issued to their account. 

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a case of ******************* Butter at ********** Restaurant Depot, **. Called them and they told me needed to call company, no company because it's a brand of Depo. Everyone of the 1 pound butter is deceitful in this case none are weighing correct. My opinion this butter is whipped to save money for the company. Consumers like me are buying air!

  Business response

  07/18/2023

  Restaurant Depot has an extensive quality testing program in place to ensure that all items sold meet specifications.  Upon receiving this complaint, we immediately initiated ****************** of the product in the branch where the customer made the purchase and in another local branch.  All items tested weighed at least one pound (some weighed more).  In addition, we have received no other complaints of a similar nature.  We have confidence in the quality of the product we sold.  That said, it is possible that the customer's scale was not calibrated or was not zero'ed out before the item was weighed.  We would be happy for the customer to bring the butter back to the branch so that it can be weighed on a calibrated scale and replaced.

  Customer response

  07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I'll take the butter that is left in the case back to the business. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have just bought a new company. We are a vendor for Restaurant Depot we have been trying to get in touch with them to change owner info and banking information. All of their payments are going to the previous owners bank account. All I would like is to have someone return my phone calls or emails so that I can get this information updated. We have been trying for months to get this change with no response on their part.

  Customer response

  03/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 2-20-23. I purchase one item Wall Mount Pre-Rinse Assembly $246.38 plus tax. is not working. I bring it back on 2.27.23 to ********************** ********************** #**. ********************************* tel no. ************. Since one of bad service guy coming said no return or exchange. Because I open it. I explain to him is not working is no reason can not change or refund. They just said you need to call the manufactory directly to help. I request call the ********************** manager help. When he came in still told me the same story. So I call the manufactory to help to solve my problem at the *********************** The ************************ company which is manufactory rep. said we did not sell you any item is no relationship with you. why we need to take care of you. You need to let them call us directly have all the information to check is order with warranty or not? So I run back again I told them this story they still don't care of me anything. Still need me call Krowne directly. Then I run back ********************** again and again ask more details invoice and purchase date information, spend almost one hour in there. The ************************ rep. said which part is not working. I told them I not professional how I know it which part. They said sorry we can not send the new one exchange only the part. So right now my problem is can not use this item and did not know which part cause no water coming. I never have this bad experience before. By consumer law in us is protect consumer right. So I need to help got my fully refund. Thank you for your help.

  Business response

  03/14/2023

  Thanks for bringing this to our attention.  Both RD and the product manufacturer have reached out to the customer several times to determine how best to resolve the issue but haven't received a call back.  We eventually had someone bring a replacement item to the customer's place of business.  We trust that will be a satisfactory resolution.  If further assistance is required, please reach out to us.

• Initial Complaint

  01/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Receiving manager **** is always drunk High sales pallets on the side and harasses everybody yells at the drivers completely unprofessional

  Customer response

  01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of Transaction: 9/15/2022 at 10:44Cashier: *******Amount charged: $195.09I purchased 1 box of Grouper 2-4Z FLT, and they charged me for four. I purchased only one box. I did not check my receipt. When I came home to add my purchases to my excelsheet I noticed the three additional charges for a total of $195.09. They were struggling to get the product code and the manager manually entered the code. Just when she entered and was printing the printer ran out of paper. They had to get new paper and print the receipt. I am sure they messed up when thishappened. I am not accusing anyone, I just want my money for the purchases that I DID notreceive.Account: **********Approval#: ******Reference: ****Copy Approved by: #****** ************ Thanks for your help ********

  Business response

  10/01/2022

  Our branch manager reached out to the customer to ask that they stop by the office on their next visit to resolve the issue.  The customer agreed with the approach.

  Customer response

  10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩