ComplaintsforOutlaw Dip
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered 4 cans of outlaw lucky lipper Monday august 28 and I paid for 3 day business shipping so I should have gotten my order today august 31 but I still havent received it Im just wondering where it is? Nothing moreBusiness response
09/01/2023
Hi *****,
You ordered on Monday the 28th and we shipped it Tues the 29th. I am showing it is out for delivery today the 1st of Sept. You purchased first class mail that is the same as mailing a letter. There is no guarantee with first class mail. **********************************************************************************
*******
Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order on March 3rd order number ******. To date (3/7/23) when I check the tracking number it still sits (just the label, no item) in ********* **. I paid for first class shipping (3 days). There has been no activity in the **** tracking. I can't Make contact with the business owner. I would like the product paid for, not a refund.Business response
03/07/2023
Dear ******,
You placed an order on Saturday March 4. We do not ship on weekends. All of our product is handmade. Today is Tuesday March 7. Your order should reflect in-transit today.
First class mail is equal to mailing a letter. That is a shipping estimate. You did not purchase Priority or Priority Express. The times listed are once we hand the package over to ***** Not total time.
There have been 0 communication come through from you since the order was placed a few days ago. Our email is noted on the site: **********************************
*****************************
COO-Outlaw Dip
Customer response
03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:It is now the end of the day (3/7/2023) and the **** has still not received the package from the business, and it is still not in transit. This is extremely frustrating, and I see that numerous other customers have had this same exact issue.
***********************
Business response
03/19/2023
Dear BBB,
Sorry the customer finds the response unsatisfactory. His package was delivered as promised and I notice the customer has placed a second order. Both of which have been delivered over a week ago.
*******
Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We placed an order and have yet to receive any products. I have emailed and called with no response from either. When I go to "manage subscription" it comes up a website "recharge" that you can not access. When you call the phone number it says to hit 0 to speak with a representative and it rings once and goes straight to a voice-mail. I want a refund for the purchase and the monthly subscription to be canceled effective immediately and NO MORE charges be taken from my account. I am very upset with how they are conducting business and defrauding everyone.Business response
01/19/2023
I have received 1 email from *******/******** since the order was placed. Today 1/19/2022 at 10:30AM and this was my response:
Hey *******,
Sorry for the frustration. I have not received any other correspondence from you. Per our site the order doesn't ship until the 20th.
I have cancelled, refunded and closed your acct. Sorry for the inconvenience.*******
Attached is a screenshot where the order would not ship until the 20th that they failed to notice.
Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered online a purchase from their app on 10/25/2022 with Priority Mail shipping through the ***** As of 11/5/2022, the tracking information on **** shows it hasn't shipped (screenshot attached). I've reached out to the company to ask for a refund and they haven't responded. I filed a dispute with my bank on the charges concerning this matter.Business response
11/22/2022
Hi ******,
Per your tracking it was delivered in ****** **********************************************************************************
It was reshipped to you as promised and delivered 12 days ago!
*******
Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed on order on 09/20/2022 the number was ******. The following day the shipping label was created but the carrier never received the order and I can not get any information from them. I have sent emails, messages, filled out the website contact forms, placed phone calls and left messages with no response from any of those.Customer response
09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I receive a package that my minor son order **** from you in my name I want invoice sent to me asap you need to do more checking cause he used my name and birthday but his card .you just sold 6 cans of chew to a minorBusiness response
12/15/2021
Hi there,
We have a zero tolerance policy selling to minors. I have flagged the acct for closure and I have also refunded the order. As for setting high standards to prevent this from happening, we do have a series of safeguards in place. We cannot prevent someone from stealing the identity of another person and passing it off as their own. Unless in the case, that person being impersonated happens to be a minor. It would block the sale. But in your case, your identity was stolen by your son and unfortunately that is not something that any company can safeguard against. What we can do are the steps that I have taken. Block/close the acct and issue a refund. I do apologize for the inconvenience.
*******
Customer response
12/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
you giving him a refund is not helping cause he meaning the kid used his own card just put it in myname
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.