ComplaintsforOver The Garden Wall
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I paid this contractor back in May to cut down some trees and install a privacy fence and to date the trees were cut, not to my satisfaction and they removed the old fence. I have 4 dogs I need the fence installed. They brought over 7 posts and 1 panel of the fencing after I threatened to call channel * news but it wasn't the agreed upon fence style, so now I wait again. They have yet to put in one full day of work here and I am definitely not getting what I paid for.Business response
09/07/2023
Response taken by phone: There was a delay on this job when she decided to go with a different fence than was originally ordered and delivered. We placed a new order and plan on completing the project within the next week, weather permitting.Customer response
09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business owner repeatedly states that they are going to show up, but then never appears, would appreciate if they would show up and complete the project, had two 90 degree days on which they said they were going to be here and never showed up. Weather was permitting.
Regards,
******* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.