ComplaintsforJoe Basil Chevrolet, Inc.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 1973 Chevrolet Camaro on May 24, 2024 from Joe Basil Chevrolet in DePew, NY. for $40,000. The vehicle was presented as “Looks and Drives like new’. Advertised as a “four speed” transmission. When asked about the condition of the clutch I was told by Nick (the sales person) that the clutch was NEW. After receiving and looking over the vehicle carefully it became immediately clear that the vehicle had been converted from an ‘automatic’ transmission to a manual four speed by someone not qualified to do so. I was not advised by Nick that this had been done and the vehicle was not ‘original’ as it would have come from the factory. The clutch - claimed to be new - was verified by an ASE master mechanic to be ‘FAILING’ and could NOT be adjusted due to the improper installation and usage of improper parts. A look under the dash indicated ‘home made’ wiring and the HEATER controls were not even connected to anything. How then could this hold up under the ‘Looks and Drives Like New’ claim. I can provide proof of my statements via photos on request. I sent both a text and email to Joe Basil Chevrolet advising that had they been truthful with me about the car my offer would have been $5,000 LESS…. No response has been received. Thank you for your assistance in this matter…

  Business response

  07/02/2024

  This vehicle is 50 years old and was never advertised as an original or numbers matching car. It is obvious from the photos that the vehicle has been modified (for example, the traction bars). We do our best to represent the vehicles we sell as accurately as we can, and we encourage customers to inspect in person or send out 3rd party inspectors prior to purchase. All of our vehicles are checked over and road tested by ASE certified mechanics, and this car had zero issues running and driving while it was in our possession. 

  Business response

  08/01/2024

  If you provide us with a copy of a receipt upon completion of the repair, we will contribute $300 to the repair cost. Again, no warranty covers clutches and the car had no issues while in our possession

  Customer response

  08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  To state that no issues existed while in the dealer’s possession is, quite frankly, a bold faced LIE.  The clutch was clearly exhibiting signs of being completely WARN OUT and was easily determined to NOT have been replaced as stated by the dealer’s salesperson. The dealer if they are truly reputable would offer a minimum of half the cost to repair the clutch issue.
  
  Regards,
  
  ******* *******

  .
  
  
  
  

  
  

  Business response

  08/13/2024

  The dealership will process and mail an adjustment check for $300

  Customer response

  08/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  
  
  
  

• Initial Complaint

  03/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2017 *** **** ****** vehicle from Joe basil Chevy used cars in April 2023. Two days after I bought the car, the HEV hybrid light came on and I had to take it back into Joe Basil to have them service it. They could not fix it with it being a hybrid car and they had to send it to the *** Dealership and put me in a rental for 2 weeks. I received the car back and again a month later the same issue because the light went off before they could get me in for the service appt the 2nd time I canceled the appointment. Went on vacation in September of 2023 and the car broke down on me in South Carolina and I was forced to have it towed to a *** dealership there to have it fixed again for the same issue. This time though the *** dealership in SC had to keep my car for a month and then I was told by Joe Basil that is was my responsibility to get the car back to NY even after I spent the extra money to have an extended warranty on the car. Finally get the car back in October 2023 from SC and not even a month later I am having the same issue with the HEV Light again and the car not starting. Took it to Joe Basil on November 17, 2023 again for the issue and they have had me in a rental car since then and my car is still sitting at the *** dealership in West Seneca NY waiting on a compressor unit that is on back order and *** nor Joe Basil have any idea on when the part will be available as it is not a part that is normally made for my year car and they are waiting to hear when there will be a release date from the Manufacturer on this part. So in 1 years time; I have driven a car (that I make payments on every month) for 2 months out of that year and have been in a rental the rest of this time. I am looking to get either my purchase money refunded or be put in another vehicle equal to the value of the price of my car I purchased and they can worry and take the loss on this junk car they sold me. 

  Business response

  03/11/2024

  The part required for repair has been on backorder, and has not been available. The customer has been driving a rental car at no expense to her. The customer purchased a warranty, and all work performed has been done at a *** dealership. The customer has owned this car for nearly a year, and has put 14,0000 miles on it since purchase - so the customer has had some opportunity to drive the car. We are doing our best to accommodate the customer despite the time of ownership and mileage that has been put on the car. We are following up with the *** dealership to check on the status of parts, and will put the customer back in her vehicle as soon as possible. The availability of parts are outside the dealership's control, and the dealership cannot repurchase a vehicle after one year and 14,000 miles of driving 

  Customer response

  03/14/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.    Regards,  ******** *******

• Initial Complaint

  08/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the 2017 ******* last monday. It's been seven days and I have had nothing but problems. I find the dealership at fault, because they admitted they put the vehicle on the lot and never went through it, before selling it. They admitted to putting new tires on the vehicle, athough never looked over the vehicle for issues.The vehicle has been nothing but a nightmare in just one week. Why should I have to pay for their mistakes? The vehicle became loud and not a lot of power, found out there was a hole in the muffler, the oil was burnt, and never changed, then it gets worse, the car stalled out three times, then the engine light comes on, then, the radio is going in and out, and the screen showing the speed is black. This all happened in one week. List of problems, Muffler shot, engine light on, Digital Speedometer, not working, oil was never changed or filter, vehicle stalled out many times.and brakes making noise. Had only a week and this is not right, I want out of the contract and they can keep their 2017 ********* *******. I don't trust this dealership to fix these problems. I feel as though I was scammed and don't want to pay for junk.

  Business response

  08/10/2023

  The Dealership has been in communication with this customer we have set a service appointment to correct the repairs on the *******, she missed the first appointment but is scheduled for Tuesday 8/15 she has told us she will leave it Monday after work for us to make the repairs. We also advised her that we would gladly trade her out of the ******* when she receives the title from Albany. We did replace the tires before it left and we are going to complete all the repairs including the check engine light. We have tried to get it in as soon as we were made aware of the issues.  If she would like to bring it in sooner, we can schedule what ever is easiest for her.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I waited 2 weeks to get an appt to have my check engine light looked at. My car has been at Basil since Oct 12. Jake, the service advisor called and said the warranty company needed oil change receipts. I gave what I have , also inspection and wiper change receipts to show mileage and the car doesn’t warrant an oil change. (Recommended 7500-10000.. and I’ve put on maybe 7800 due to pandemic and working from home since March 2020). I was told I need one once a year now but warranty co was still deciding . Jake also threw in he could get used cars to look at it as if I was going to buy a new car. I did email Jake Friday 10/21 to ask for cost of diagnosis and I was going to pick up my car 10/21 or 10/22 because I was LEAD to believe my failure wouldn’t be covered and would cost me $3500. I called the warranty co Saturday 10/22 and was told the dealer would have an answer by end of that business day.( I haven’t picked my car up yet) I called warranty co 10/24.. they said” is your vehicle fixed? You picked it up? Then said they were told by the dealer that morning Picked it up and was trading it in. NO! Dealer has to reopen claim .I called Jake, he denied anything was told to warranty co. He then went on to tell me my failure.. what I was told is timing chain and fuel pump was same issue I had almost 3 years ago but not covered by parts warranty. My first claim was just as much a hassle and took almost 2 months to get car fixed because of oil change receipts then too. My brother had to step in because he felt I was being taken advantage of (Single woman then and now). I take care of my car and mostly with Basil or their quicklube shop. This is unacceptable to be lied to and then lie to the warranty company and close out my claim.

  Business response

  10/26/2022

  ***** *******’s 2012 ***** ******* came in with check engine light and stalling out. Diagnosed as timing chains, have been working with the extended warranty for two weeks. Sent in her oil change records to the extended warranty, the extended warranty company is reviewing the claim for coverage. Customer’s last oil change was in September of 2020, it has been two years since last oil change, even though the customer only drove less than 5,000 miles during the two years, oil changes are still required at least once a year. Initially the warranty company denied the claim due to lack of maintenance, but customer called the warranty company to see what they can do. Extended warranty company is reviewing coverage and will call me back. 

  Customer response

  10/27/2022

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This is true but a lot is left out. I called the warranty consonant and filed a BBB complaint on them as well. The communication between them is to make it like they are going to do something but ultimately won’t. The concerning part is in a reply from BBB from warranty company they wanted an answer from Basil as to why the part that was replaced .. timing chain failed under mileage. I don’t know if there has been a response. Makes me wonder if the timing chain was replaced or just “fixed” .  Less than 8000 miles on it. Again blaming me for the failure because I didn’t get an oil change at a year yet under mileage. Jake at basil said , a faulty part but over a 2 year part warranty.i didn’t  appreciate the warranty company being  told my car was fixed and picked up, gonna trade it in and my case closed  Regards,  ***** *******

  Business response

  01/10/2023

  I checked history on vehicle and it looks like the extended warranty company declined the repairs due to lack of oil change receipts—last time customer had oil changed here was September 22 2020 at our **** **** facility—vehicle had 78,940 miles—even though the customer didn’t put a lot of miles on vehicle the manufacture still recommends you change your oil once a year to cover both manufacturer warranty and any other Extended Warranty programs that are either included with the sale or purchased by a customer. We understand that the consumer was not putting a lot of mikes on the vehicle, but still needs to follow the guidelines of the Warranty programs.  At this point we feel we have to go with the decision made by the warranty company. 

• Initial Complaint

  09/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 2022 ********* with the upstanding that the chips for the seats and the steering wheel would take 3 months. It’s been 7 months. I called ********* complaint, gave them my vin number and they informed me I wasn’t even on the list as of yet to receive the chips. I feel that joe basil misrepresenting themselves as well as *********.

  Business response

  09/07/2022

  As much as we would like to be able to retrofit all of our customers vehicles with any missing chips/components, we can only install the parts that are supplied to us.  Our message to our customers mirrors what general motors messages are to us.  The first message was that the retrofits would start in the fall of this year, the latest message is that on sept 1st they started to send out letters to the customers effected by the shortage and that is when the parts will come to the dealership.  The parts will be vin specific and we haven't received any communication being more specific on a time frame by vin.  The dealership doesn't have any spare parts in our parts department to help in the situation either.  The moment the parts come in we will be happy to push this vehicle to the front of the line.

  Business response

  09/16/2022

  BBB spoke to Mike at business and the following was relayed: The only other option available would be an aftermarket heated seat which costs around $399. We are expecting the chips to begin arriving soon, at which point the customer will be sent an email and we will install.

  Customer response

  09/16/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. it sounds like they want me to pay $399 to replace the seat. Unacceptable. So I will be willing to wait for the correct chips to complete this lease. Again I still find this inconvenience unprofessional as a business both ******* ****** and Basil Chevrolet. Regards, *** ******

• Initial Complaint

  08/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received flyer from basil inviting me to purchase a new car and trade in my current car at a excellent price. I was taken care of by Dan B***** salesman at Basil who offered me a 2022 ******* and stated he was going to give me the car with a extended warranty for less than the price I am paying for my current car,and take my current car as a down payment. B***** showed me the ******* for 27000 and even let us test drive a ******* .B***** then took me through the lot and showed my wife and I a blue 2022 ******* and again stated he'd get us into the new car for less than our current car payment ($366). B***** took us to the service center and gave my wife a card good for free windshield cup repair on our soon to be 2022 *******. I said lets get this 2022 ******* and he sat down and wrote up the contract. He turned it in to his finance man and looked confused and said hmmmm somethings wrong finance must have made a mistake. B***** went back to the finance employee and stated the cost would be over 100 dollars higher than my current payment .He then offered me a used car for a 72 month payment schedule. I told him I wanted the deal he promised my wife and I for less than my car payment and he stated I can't, the dealership will lose money. I immediately went to a executive on site and he told me B***** shouldn't be fender trading without running numbers first. I later received a phone call from the sales manager Rob. He apologized and said they messed up. Rob then offered me a much higher price on the 2022 ******* or a 72 month plan on a used car. My wife and I are senior citizens with heart conditions and were treated badly. I want the 2022 ******* with the extended warranty for less then the current car payment of 366 dollars a month as promised.

  Business response

  08/03/2022

  upon researching the visit with our team, no such promises where made. Under the current market conditions we do the best we can to try to help our customers out.  Based on the vehicle the customer wants and the current factory programs, we will not be able to provide the payment the customer wants.  We don't currently have a vehicle like what he wanted in stock either, so even if the customer agreed to a higher payment we don't have a new ******* available in our inventory. 

  Business response

  08/10/2022

  Giving a tour of our facilities is part of our sales process so our customers know the full value of doing business with us.  Our sales reps don't do their own payment calculations, let alone trying to do that math in their head during the sales process. We are not able to provide a vehicle at the price the customer requested.  I am happy to give the customer an extra $1000 for the trade for the frustration, but at no time did Dan promise the customer a specific payment.  If my offer is acceptable please call me at ********* Thank you, Steven D****** 

  Customer response

  08/18/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. BBB received the following response from the customer: The business admitted that he had said it, they called it fender trading which is not anything I would have known about before that. Regards, ******* ***********

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  february 2022 my vehicle was rear ended in buffalo ny the driver pulled over gave me insurance information was same as mine ***** after ***** tried to get me to pay them my deductible for a accident that was no fault of mine they decided to cover damages next day after accident, took car to joe basil chevy not by choice but because they just did a repair on vehicle in december 2021 because other repair shops had along wait time and they knew vehicle was up to date on everything, low and behold i took vehicle to basil as ***** recommended them and it was supposed to take 7 to 10 days for repairs repairs were done in 48 hours (not even) picked up vehicle the seat was never repaired on drivers side it had movement in seat and noise under vehicle, the technician was worried about door jam from accident they ordered some part for no reason and it fixed nothing, basil and claims adjuster claimed it was a curtesy i claimed it was stupidity and a coverup because they forgot to change the sit after lady that checked in vehicle sat in seat at basil, basil then refused to fix it because they were already paid few days later and gave me run around making me come over then say wait a week and lie after lie then ***** claims rep said take vehicle somewhere else to see if basil is lieing every place said needs new seat and noise underneath still there, then week of 7/7/22 the seat was moving more and more so went to basil on transit but to the repair shop side they said yeah seat is bad and wanted to sell me a seat, i contacted basil repair shop which is in same building they said they are not covering it and called me names and bad attitude after i said basil technicians on other side said need anew seat, i told them give me in writing then and lady hungup on me on 7/12/22 called ***** the claims rep and he said cause basil now says they didnt know anything about seat they just keep lieing,....

  Business response

  07/14/2022

  The body shop manager met with mr. ******** back in april and seen this vehicle in person and compared it to other *******'s on the lot and had verified they all had the same movement in seat, no physical damage was done to seat. The customer was supposed to come back in on 7/12 and meet with manager and did not show up. After listening to the phone call no names were called except for "****" and mr. ******** hung up as advisor was still speaking on the phone. We also contacted the insurance company and advised of the customers concern and was denied repair as not being part of the loss.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last year in March during the pandemic I purchased a truck from this dealership and was sold a truck for 15000, with a $4500 down payment. This truck was sold to me with a bad engine and the engine died in less than a year. My warranty company paid to replace the engine and I got my truck right back. The next day I called mechanic to inform him my oil light came on and asked if I needed to take truck for oil change because they were supposed to take care of it. Mechanic told me to disregard that, said they definitely did full oil change so don't worry. But told me when I can to bring truck so they can reset timer, claimed that's what problem was. As days passed by more and more began to go wrong with truck until one-day the engine seized in the middle of traffic. I had to have vehicle towed in because the engine was dead. A triple A employee passing in traffic helped us get out the middle of the road, popped the hood and stated the oil well was bone dry and no oil was ever put in truck. I confronted mechanic via phone about lying about the oil change and ruining my engine and was given many apologies and told they'd take care of things right away. Instead they first attempted to call and lie for my warranty company to replace engine again. I then looked through my paperwork and called warranty co myself because mechanic told me they were waiting for a decision from the investigator from my warranty company and I called because they had no business trying to put the repair on my warranty. When I spoke with warranty folks they informed me of the false story they were told and we both discovered they had none of my actual info not even the I'd # on my license they had someone else's info on my account. So the warranty co talked to me, got all my true info and flagged my account against Joe basil Chevy. This entire transaction because it was done during pandemic where vehicle had to be delivered to me in the middle of traffic at work.I haven't had my vehicle for 3 month

  Business response

  05/23/2022

  CUSTOMER HAD VEHICLE TOWED IN 2/21/22--ENGINE FAILURE-------WAS NOT COVERED BY EXTENDED WARRANTY----JOE BASIL CHEVROLET REPLACED ENGINE (ORDER *******) AT NO CHARGE TO CUSTOMER

  Customer response

  05/24/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID 17132104, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  Hello,
  I'm not satisfied at all with the response from the dealership. I'm not satisfied because this repair was not on me it was on them. Therefore they never had any business contacting my warranty company to replace the engine. My warranty company had just replaced the engine not even 2 months before it blew again. The engine seized because they failed to put oil in the vehicle even though they stated falsely that they did. A day after getting truck back I called immediately when oil light came on and asked if I should immediately take truck for oil and was told to disregard that because it definitely had a full oil change and I didn't have to worry. I was told the problem was that something wasn't reset for the computer system to recognize the oil change but disregard and when ever I could and had the time to come in so they could be reset. As the days proceeded things got worst and on day the truck died in mid traffic on expressway and it was a very dangerous situation. A AAA worker that was passing by saw the danger and couldn't help but to assist me and my kids getting out of danger in mid traffic. After getting the truck on a side street and waiting for road side assistance before the AAA worker left he asked if we could pop the hood. We did and he said" Yo!!! The oil is bone dry and clean. No oil was in this vehicle at all. I confronted the mechanic at this dealership about the situation and responsibility was taken by him from beginning and I was apologized to for the inconvenience and mistake. My road with the dealership afterwards was shady,underhanded being that they turned around and lied so my warranty would cover it instead of them. This truck was financed with a $15,000 bill. This vehicle has had so many issues that I got kicked off ***** insurance not too long after it was towed to dealership for repair. When I asked ***** for an explanation which I also have in writing they said for my truck to be a 2015 road side had to assist too many times and felt truck was more of a liability and let me go. Then..... They kept my vehicle for so long that I was due for inspection the month before they returned it. They do inspections there and didn't because they knew it wouldn't pass. I previously got a estimate for some body damage my son previously had done that I was waiting to get done when my income tax came in. Because of this mistake and whole process my $$$ was drained due to transportation. My household works way out, my youngest child is special needs so to have to come out of pocket on top of paying insurance and a car note was not fair to me as a customer at all. Especially because of the price I feel that because I'm a woman and because of my skin color this situation was dealt with very poorly with no regard. I'm the one who kept contact and alot of the times I got no response back. I was treated like I was a problem when the problem stayed being them. I previously got 2 other vehicles from this dealership and never had a problem. My paperwork was always intact and on point. This deal was done during pandemic all over the phone, and dropped off to me mid traffic at my job downtown when I was not on break. My down payment was never as high as it was this time which was $4500. And this vehicle is terrible compared to what I had before on a lower income. I wanted a truck when a ******* wasn't in my scope according to them I then settled in asking about getting another ***** ****** and was fine with my decision. Then I received a call like it was a miracle on 34th Street and there was all of a sudden a ******* that could be covered. I believe I got a very damaged vehicle purposely so they could get rid of it. It has now been a year, this truck has been through 2 engines, still shaky, still makes whistling noise from under hood and two days after getting vehicle back I go to pull off and hear a loud sound, pull back over and the muffler is dragging in street soooo rusted that a mechanic told me they don't see how it he'd that long, basically disintegrated where the pipes attach so now I'm in the process of paying for a brand new muffler. $15,000???? Come on. This isn't fair at all didn't even have the courtesy to give me a loaner vehicle from lot in all this time. No.... I'm not satisfied and this is so unfair that I cannot believe it's legal.
  
  Regards,
  
  
  ********* ************
  
  
  
  
  

  Business response

  05/31/2022

  we have no problem looking at the customers concerns. if it is a workmanship issue we will address. if something else we will review. there will be no charge for customer to have us look at.

  please schedule with our service advisor Tom L*******

  Customer response

  05/31/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ********* ************

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2012 Chevy Colorado that I've had to bring in and have repaired multiple times in less than 2 months! I was told the vehicle would be covered for 6 months! I've had to have manifold replaced because fumes were making us sick. They have not fixed the vehicle suspension issues. I was told they do a 201 point inspection,but believe they have done none. They have sold me an 18,000 vehicle that needs alot of work. I am very disappointed,and no longer trust this dealer with my vehicle and will be looking for a full refund,and or plan on contacting lawyer as I believe they have sold me a lemon. I live in Niagara falls and have had to drive back out here now for the third time,it's a 40 min drive!

  Business response

  04/18/2022

  The dealership has repaired an exhaust manifold at no expense to the customer, and is currently replacing stabilizer links at no charge. This should address the suspension issue. This vehicle was sold to the customer with 118,000 miles, and was priced in accordance with a vehicle that was of its age and mileage. There is no lemon law coverage on this vehicle, and the 6 month/6,000 mile warranty covers powertrain issues only - so the repairs we have made and not charged the customer for were technically not covered by the warranty. This was done as a courtesy to the customer. While we appreciate the customer travelling to our dealership to purchase this truck, which he may have done because the truck was priced well, the fact that he also has to travel here for service is out of our control.

  Business response

  04/20/2022

  Prior to the vehicle sale and delivery, this truck was inspected and reconditioned. Our dealership spent over $2000 putting new brakes on the front, resurfacing the rear brakes, changing the oil, replacing the steering rack and a tie rod end and putting new wiper blades on it. This vehicle wasn't just cleaned and delivered to the customer. The dealership has addressed all of the major issues with this vehicle at no charge to the customer. The heater works, but the display is not backlit - unfortunately, that is not a covered item on a 118,000 mile truck. 

  Customer response

  04/29/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 17058750, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The gentleman messaging me back, obviously didn't look at my Truck either! The truck is a 2012 Chevy Colorado,it was sold to me with 111,000 miles on it,not 118,000! Although I appreciate the work they've done for me,I believe I was lied to at purchase! I was told they did a 201 point inspection,that's why I bought the truck,I trusted that they checked 201 possible issues but obviously they didn't. Ive had in there 3 times in 2 months. Sure the heater works but I cannot see it at night it's a Hazzard! The breaks do not feel right,but I guess I should feel lucky they work! I paid nearly 18,000 for a truck from them Wich I trusted was safe! My 11 yr old became I'll with headaches because the fumes from a cracked manifold,Wich they fixed,but must of missed during the 201 point inspection! I'm definitely disappointed ,I was told Joe basil cares! It seems they care about sales,not the person buying the vehicle. I'm left not knowing what my options are,hoping nothing else is wrong before I can have looked at by someone I trust this week or next. Sincerely ****** ********

• Initial Complaint

  02/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We put $500.00 down on a vehicle. I asked several times to assure if it didn't work if we would be refunded the total amount of the deposit. The dealership told me the deposit had been refunded on Feb. 5. To this date, the 16th of Feb. we have not received a penny back. They have not returned my phone calls or email messages. They did acknowledge they owed me the money by stating they had deposited it. Please help me with this.

  Business response

  02/17/2022

  We looked into this situation and found the refund was never processed on 2/5. It was processed yesterday on 2/16 and should be all set.

  We apologize for the delay

  Customer response

  02/18/2022

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I still believe people should be aware.  The business didn't take ANY of my calls. The receptionist stated that finance was right by the office phphone.. I left several messages with NO response,, until I contacted BBB.

  They also pulled our credit after we told them who we were financing with and then stated they didn't work with ******* ***... thats odd.. ******* *** says they do.. so we also have unnecessary hits on our credit.

  I'd be quite leary of sending any money or doing business with them.  
  Regards,
  *** ***********
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩