ComplaintsforEasy Sell Property Solutions LLC
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The last couple years I've been receiving UNWANTED post cards from this business, trying to buy my house. I've called several times, at ************ asking to be removed from their mailing list to no avail. This last post card received 7/11/2024 (SEE UPLOAD). I want no more post cards to my address or my name.Business response
07/12/2024
Dear ******************
We apologize for the junk mail that goes to your house
We have an outsourced marketing company that handles all of our marketing to homes and we've asked several times for the name to come off the list.
I think I found out what the challenge is every month they update the list and they don't have a suppression process.
We just sent out again another e-mail today upon receiving this complaint to ask them to remove your name from the list which they responded back that they have but each month when they update their list it seems that there is no suppression process to take off the names, hence the reason you keep getting a post card .
I've made a complaint to their management department OF THE MAILING COMPANY to please rectify the situation.
In the meantime ****************** please feel free to take that card and throw it in the garbage with the rest of the junk mail.
Sincerely Easy SellCustomer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
FIRSTLY MY NAME IS NOT *******, IT'S BLOCK. I REJECT YOUR REPLY. I'VE MADE SEVERAL PHONE CALLS PROMISING TO HAVE MY NAME (BLOCK) AND ADDRESS REMOVED FROM YOUR MAILING LIST. IF I GET ANOTHER POST CARD FROM YOUR BUSINESS I"LL FILE MORE COMPLAINTS. HAVE MY NAME & ADDRESS REMOVED FROM YOUR MAILING LIST
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.