ComplaintsforCabin Pizzeria
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
3/3/24 order was placed through "*****" App for cabin pizzeria at approximately 3:30 PM. Stating delivery would be approx. 45-60 mins arriving about 4:45. Once the order totaling $70.93 was submitted another message came through saying they are running behind and it would be delivered at 5:03. A call at 5:21 PM was made looking for an update. I was told the order had not even left the building- although the app said it was out for delivery at 4:45 PM. I was told hold on one minute, then hung up on. I called back at 5:23 PM asking if I was really hung up on and she stated "yes, act like an adult" so I said I placed an order almost 2 hours ago that I paid for and she was not going to hang up on me like that. I was hung up on AGAIN. I called back immediately after being hung up on and was screamed at by the owners to "NEVER CALL AGAIN!!!!!!" I personally went to cabin pizzeria where I demanded my money back since I did not get my items! I was told they were calling the cops and would be leaving in handcuffs!!!!! I went outside and the one of the owners continued to tell me I was white trash and to get the away from their business and request refund through the ***** app.. AGAIN NO MONEY NO FOOD GIVEN. I requested the money and was told the restaurant will not authorize the refund!!!!!! So now, they have STOLEN my money because I did not receive the items paid for and they refuse to refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.