Customer ReviewsforP.C. Richard & Son Inc.

Spent thousands of dollars on appliances. Delivered, had to be replaced. Replaced had to replace again. Replaced again had to come and replace a compressor. Still having issues. My wife works until 2am so I am up with her. We tell them this they say they will work with us them call saying they will be here at *****. I say he'll no we are sleeping maybe 6 hours. Pc Richard's service *****

I'm terribly sorry to hear things didn't go as planned with your service visit. I'd like to see if there is anything I can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to ************************************************************************(ATTN:Social Media Team) and we will be more than happy to look into the matter for you.

I bought a ******* refrigerator with extended warranty on September 16, 2023, the refrigerator broke down one year and a month to be exact, we called the service department on Saturday, October 19, 2024 and the service department said that their repair service will be there on Thursday, October 31, 2024, which we thought would be a long time to wait, they suggested we get a loaner, which we have to pay and P.C. Richards will reimburse us once our refrigerator gets repaired or replaced. We did not want to wait that long and went to the store in ********, ******, on Sunday, October 20, 2024, where we originally purchased from. We spoke with ******* who is the general manager, he was able to bump up our date for repair to Thursday, October 24, 2024, we did get a loaner that was delivered on Tuesday, October 22, 2024, now we have two refrigerators taking up space and electricity. The repair man came on Thursday, October 24, 2024 and said it might need gas, they said it can take a week for someone else to come and put gas on it, if by putting gas still does not work, they will have to figure out if it needs any other parts or just replace it. On Friday, October 25, 2024, I called to find out if they had an estimate as to when someone would come to repair the refrigerator, according to them, there was no records showing that the repair man showed up on October 25, 2024, these people are clueless and unprofessional, every time my husband and I called, they were very clueless and seem to be no help, at the service department we spoke to ***** ******** ********** Vianka, ***** and many more, we tried to get a supervisor up to no avail and told us a supervisor will call us back, but they never did, on Saturday, October 26, 2024, the service department still did not get it together, later on that day we received a email that the part (s) required to complete the repair are expected to be received into their parts distributor around Monday, November 4, 2024.

Hello *******, we're terribly sorry to hear that you are having trouble with the repair of your refrigerator. We see that you are scheduled to have the repair completed on 11/1. If we are unable to repair your appliance on that day, we will make arrangements to have it exchanged. We hope this helps.

Incredibly disappointed, we have always purchased all of our appliances from PC Richard. Our ** refrigerator stopped worked 7 weeks ago, we have had 3 different companies visit from the insurance we purchased and it's still not fixed. So many days we have had to wait around and they still won't replace the refrigerator. Even worse they want to replace it with the same defective model, the repair people keep saying the model we have is breaking everywhere. It's only two years old! We have two kids and it's been a nightmare trying to get them to eat healthy when we just one a tiny temporary refrigerator. There is no end in sight with a 4th repair company that will be the last one before we can get this defective refrigerator replaced by same defective model. This has been an absolutely horrific experience, and we have to completely rethink how we purchase appliances. No end in sight and more lost time from work.

I'm terribly sorry to hear things didn't go as planned with your service visit. I'd like to see if there is anything I can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to ************************************************************************(ATTN:Social Media Team) and we will be more than happy to look into the matter for you.

I recently purchased a washing machine from this company (order no:**********) , and during the installation, the team connected the hot and cold water lines incorrectly. They did not ask me which pipe was for hot or cold water, and made the decision on their own. This resulted in damage to some of our clothes during several wash cycles, particularly the prints on our t-shirts, which were completely ruined. I only discovered this issue after the third wash, when I realized the pipes were reversed. Correctly installing the hot and cold water hoses is one of the most basic tasks in setting up a washing machine, and I am very disappointed that this was overlooked.

Hello, Can. Thank you for letting us know about this. Your feedback helps us do better. We are sorry that this happened. We brought this to the attention of our installation managers so it can be addressed with the installers.

Stay away from PC Richards! I purchased a brand new ** refrigerator just about two years ago and it already has gone bad. I purchased an extended warranty through the company and the service is absolutely terrible. The cost of the fridge is $2700 including the warranty. It took a technician over a week to come and assess what was wrong with the fridge, and when they came and looked at it, I was told it needed a part with no possible timetable when repairs will happen. I am also a senior citizen who is prescribed medication that needs to be refrigerated and this is major inconvenience. At this point, I am very reluctant to do business with a company that does to prioritize customer service and sells defective merchandise.

I sincerely apologize for the negative experience that brought you to this conclusion. Please contact us via email at ******************************************** ******************* team) with your invoice number, so we can better assist you.